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Lantronix PremierWave XC HSPA PremierWave XC HSPA+ - User Guide - Page 121

Appendix C: Technical Support, Technical Support US, Middle East, Africa

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Appendix C: Technical Support If you are unable to resolve an issue using the information in this documentation, please contact Technical Support: Technical Support US Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support. Technical Support Europe, Middle East, Africa Phone: +33 13 930 4172 Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at http://www.lantronix.com/support When you report a problem, please provide the following information:  Your name, and your company name, address, and phone number  Lantronix model number  Lantronix serial number/MAC address  Firmware version (on the first screen shown when you Telnet to the device and type show)  Description of the problem  Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)  Additionally, it may be useful to export and submit the exported XML Configuration file. PremierWave® XC HSPA+ Intelligent Gateway User Guide 121

Section	Page
PremierWave XC HSPA+ Intelligent Gateway User Guide	1
Intellectual Property	2
Warranty	2
Contacts	2
Disclaimer	2
Revision History	2
Table of Contents	3
List of Figures	15
List of Tables	16
1: Using This Guide	19
Purpose and Audience	19
Summary of Chapters	19
Additional Documentation	20
2: Introduction	21
Key Features	21
Applications	22
Protocol Support	22
Troubleshooting Capabilities	23
Configuration Methods	23
Addresses and Port Numbers	23
Hardware Address	23
IP Address	24
Port Numbers	24
Product Information Label	24
3: Installation of PremierWave XC HSPA+ Device	25
Package Contents	25
User-Supplied Items	25
Hardware Components	26
Front/Top Panel	26
Ethernet LEDs	27
Reset Button	29
Back Panel	30
Installing the PremierWave XC HSPA+ Unit	30
4: Device Discovery and Quick Setup	32
Accessing the PremierWave XC HSPA+ Device Using UPnP	32
Accessing the PremierWave XC HSPA+ Device Using DeviceInstaller	33
Device Detail Summary	33
5: Configuration Using Web Manager	35
Accessing Web Manager	35
Device Status Page	36
Web Manager Components	37
Web Manager pages have these sections:	37
Navigating Web Manager	38
6: Network Settings	40
Network1 (Ethernet “eth0”) Interface Settings	40
To Configure Network 1 Interface Settings	41
Using Web Manager	41
Using the CLI	41
Using XML	41
To View Network 1 Interface Status	42
Using Web Manager	42
Network 1 (Ethernet “eth0”) Link Settings	42
To Configure Network 1 Link Settings	42
Using Web Manager	42
Using the CLI	42
Using XML	42
Network 1 (Ethernet “eth0”) QoS	43
To Configure Network 1 QoS Settings	44
Using Web Manager	44
Using the CLI	44
Using XML	44
Network 1 (Ethernet “eth0”) Failover	44
To Configure Network 1 Failover Settings	45
Using Web Manager	45
Using the CLI	45
Using XML	45
Network 2 (Cellular “wwan0”) Interface Settings	45
To Configure Network 2 Interface Settings	46
Using Web Manager	46
Using the CLI	46
Using XML	46
Network 2 (Cellular “wwan0”) Link Settings	46
To Configure Network 2 Link Settings	46
Using Web Manager	46
Using the CLI	46
Using XML	46
Network 2 (Cellular “wwan0”) QoS	47
To Configure Network 2 QoS Settings	48
Using Web Manager	48
Using the CLI	48
Using XML	48
Gateway	48
WAN	48
WAN MAC Address Filters	49
To Configure Gateway WAN Settings	49
Using Web Manager	49
Using the CLI	49
Using XML	49
Port Forwarding	49
To Configure Gateway Port Forwarding Settings	50
Using Web Manager	50
Using the CLI	50
Using XML	50
Static Routes	51
To Configure Gateway Static Route Settings	51
Using Web Manager	51
Using the CLI	51
Using XML	51
DHCP Server	52
To Configure Gateway DHCP Server Settings	52
Using Web Manager	52
Using the CLI	52
Using XML	52
Static Lease Listing	52
DDNS	53
To Configure Gateway WAN Settings	53
Using Web Manager	53
Using the CLI	53
Using XML	53
7: Cellular	54
To Configure Cellular Settings	54
Using Web Manager	54
Using the CLI	54
Using XML	54
Typical Cellular Error (errcodes)	54
8: Input/Output Ports	55
Relay Output	55
To Configure Relay Settings	55
Using Web Manager	55
Using the CLI	55
Using XML	55
Digital Input	56
To Configure Digital Input Settings	56
Using Web Manager	56
Using the CLI	56
Using XML	56
9: Action Settings	57
Alarms and Reports	57
Actions	57
To Configure Action Settings	58
Using Web Manager	58
Using the CLI	58
Using XML	59
10: Line and Tunnel Settings	60
Line Settings	60
To Configure Line Settings	61
Using Web Manager	61
Using the CLI	62
Using XML	62
To View Line Statistics	62
Using Web Manager	62
Using the CLI	62
Using XML	62
Tunnel Settings	62
Serial Settings	62
To Configure Tunnel Serial Settings	63
Using Web Manager	63
Using the CLI	63
Using XML	63
Packing Mode	63
To Configure Tunnel Packing Mode Settings	64
Using Web Manager	64
Using the CLI	64
Using XML	64
Accept Mode	64
To Configure Tunnel Accept Mode Settings	66
Using Web Manager	66
Using the CLI	66
Using XML	66
Connect Mode	66
To Configure Tunnel Connect Mode Settings	68
Using Web Manager	68
Using the CLI	68
Using XML	68
Disconnect Mode	68
To Configure Tunnel Disconnect Mode Settings	69
Using Web Manager	69
Using the CLI	69
Using XML	69
Modem Emulation	69
To Configure Tunnel Modem Emulation Settings	70
Using Web Manager	70
Using the CLI	70
Using XML	70
Include in your file: <configgroup name=”tunnel modem” instance=”1”>	70
Statistics	70
To View Tunnel Statistics	70
Using Web Manager	70
Using the CLI	70
Using XML	70
11: Terminal and Host Settings	71
Terminal Settings	71
To Configure the Terminal Network Connection	72
Using Web Manager	72
Using the CLI	72
Using XML	72
To Configure the Terminal Line Connection	72
Using Web Manager	72
Using the CLI	72
Using XML	72
Host Configuration	72
To Configure Host Settings	73
Using Web Manager	73
Using the CLI	73
Using XML	73
12: Network Services	74
DNS Settings	74
To View or Configure DNS Settings:	74
Using Web Manager	74
Using the CLI	74
Using XML	74
FTP Settings	74
To Configure FTP Settings	75
Using Web Manager	75
Using the CLI	75
Using XML	75
Syslog Settings	75
To View or Configure Syslog Settings	75
Using Web Manager	75
Using the CLI	75
Using XML	76
HTTP Settings	76
To Configure HTTP Settings	77
Using Web Manager	77
Using the CLI	77
Using XML	77
To Configure HTTP Authentication	78
Using Web Manager	78
Using the CLI	78
Using XML	78
RSS Settings	78
To Configure RSS Settings	78
Using Web Manager	78
Using the CLI	78
Using XML	78
SNMP Settings	79
To Configure SNMP Settings	79
Using Web Manager	79
Using the CLI	79
Using XML	79
To Configure SMTP Settings	80
Using Web Manager	80
Using the CLI	80
Using XML	80
Discovery and Query Port	80
To Configure Discovery	80
Using Web Manager	80
Using the CLI	80
Using XML	81
SMTP Settings	81
To Configure SMTP Settings	81
Using Web Manager	81
Using the CLI	81
Using XML	81
Email Settings	81
To View, Configure and Send Email	82
Using Web Manager	82
Using the CLI	82
Using XML	82
13: SMS Settings	83
Inbound SMS	83
Outbound SMS	83
To Configure SMS	84
Using Web Manager	84
Using the CLI	84
Using the XML	84
To Configure Outbound SMS	84
Using Web Manager	84
Using the CLI	84
Using the XML	84
14: Updating Firmware	85
Obtaining Firmware	85
Loading New Firmware through Web Manager	85
To upload new firmware:	85
Loading New Firmware through FTP	86
15: Security Settings	87
Public Key Infrastructure	87
TLS (SSL)	87
Digital Certificates	88
Trusted Authorities	88
Obtaining Certificates	88
Self-Signed Certificates	88
Certificate Formats	88
OpenSSL	89
Steel Belted RADIUS	89
Free RADIUS	89
SSH Settings	90
SSH Server Host Keys	90
SSH Client Known Hosts	91
SSH Server Authorized Users	91
SSH Client Users	92
To Configure SSH Settings	93
Using Web Manager	93
Using the CLI	93
Using XML	93
SSL Settings	93
Certificate and Key Generation	93
To Create a New Credential	94
Using Web Manager	94
Using the CLI	94
Using XML	94
Certificate Upload Settings	95
To Configure an Existing SSL Credential	95
Using Web Manager	95
Using the CLI	95
Using XML	95
Trusted Authorities	96
To Upload an Authority Certificate	96
Using Web Manager	96
Using the CLI	96
Using XML	96
16: Maintenance and Diagnostics Settings	97
Filesystem Settings	97
File Display	97
To Display Files	97
Using Web Manager	97
Using the CLI	97
Using XML	97
File Modification	98
File Transfer	98
To Transfer or Modify Filesystem Files	99
Using Web Manager	99
Using the CLI	99
Using XML	99
Protocol Stack Settings	99
IP Settings	99
To Configure IP Protocol Stack Settings	99
Using Web Manager	99
Using the CLI	99
Using XML	99
ICMP Settings	100
To Configure ICMP Protocol Stack Settings	100
Using Web Manager	100
Using the CLI	100
Using XML	100
To View ICMP Protocol Stack Settings	100
Using Web Manager	100
Using the CLI	100
Using XML	100
ARP Settings	100
To Configure ARP Network Stack Settings	101
Using Web Manager	101
Using the CLI	101
Using XML	101
Diagnostics	101
Hardware	101
To View Hardware Information	101
Using Web Manager	101
Using the CLI	101
Using XML	101
IP Sockets	101
To View the List of IP Sockets	101
Using Web Manager	101
Using the CLI	101
Using XML	102
Ping	102
To Ping a Remote Host	102
Using Web Manager	102
Using the CLI	102
Using XML	102
Traceroute	102
To Perform a Traceroute	103
Using Web Manager	103
Using the CLI	103
Using XML	103
Log	103
To Configure the Diagnostic Log Output	103
Using Web Manager	103
Using the CLI	103
Using XML	103
Memory	104
To View Memory Usage	104
Using Web Manager	104
Using the CLI	104
Using XML	104
Processes	104
To View Process Information	104
Using Web Manager	104
Using the CLI	104
Using XML	104
Threads	104
To View Thread Information	104
Using Web Manager	104
Using the CLI	104
Clock	105
To Specify Clock Setting Method	105
Using Web Manager	105
Using the CLI	105
Using the XML	105
System Settings	106
To Reboot or Restore Factory Defaults	106
Using Web Manager	106
Using the CLI	106
Using XML	106
17: Management Interface Settings	107
Command Line Interface Settings	107
Basic CLI Settings	107
To View and Configure Basic CLI Settings	107
Using Web Manager	107
Using the CLI	107
Using XML	107
Telnet Settings	108
To Configure Telnet Settings	108
Using Web Manager	108
Using the CLI	108
Using XML	108
SSH Settings	108
To Configure SSH Settings	109
Using Web Manager	109
Using the CLI	109
Using XML	109
XML Settings	109
XML: Export Configuration	109
To Export Configuration in XML Format	110
Using Web Manager	110
Using the CLI	110
Using XML	110
XML: Export Status	110
To Export in XML Format	110
Using Web Manager	110
Using the CLI	110
Using XML	110
XML: Import Configuration	111
Import Configuration from External File	111
Import Configuration from Filesystem	111
Line(s) from single line Settings on the Filesystem	111
To Import Configuration in XML Format	111
Using Web Manager	111
Using the CLI	111
Using XML	111
18: Branding the PremierWave XC HSPA+ Device	112
Web Manager Customization	112
Short and Long Name Customization	113
To Customize Short or Long Names	113
Using Web Manager	113
Using the CLI	113
Using XML	113
Appendix A: Technical Specifications	114
Network	114
Cellular	114
Ethernet	114
Serial Interface	114
Serial Connector	114
USB Interface	114
USB Connector	115
I/O Interface	115
Input	115
Output	115
I/O Connectors	115
LED Indicators	115
Routing/Gateway	115
Protocol Support	115
Event Triggers and Actions	116
Security	116
Management	116
Software	116
Power	116
Environmental	117
Dimensions	117
Appendix B: Compliance	118
Appendix C: Technical Support	121
Appendix D: Binary to Hexadecimal Conversions	122
Converting Binary to Hexadecimal	122
Conversion Table	122