Lenovo Aptiva Product guide for Aptiva 6864 machine. - Page 14

Getting Help by Telephone, Using Electronic Support Services, Getting Information by Fax

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Aptiva S Series 1G Product Guide Spain ES Sweden SE Switzerland CH United Kingdom UK You can access the IBM Online Assistant from most of these Web sites. The IBM Online Assistant is a tool that you can use to diagnose common technical problems. To use the IBM Online Assistant, you must first connect to the IBM Aptiva Support Web page and complete a personal profile. Use the IBM Online Assistant for troubleshooting and step-by-step solutions. Using Electronic Support Services If you have a modem, you can get help from several popular services. Online information services provide assistance through question-and-answer message areas, live chat rooms, searchable databases, and more. Technical information is available on a wide range of topics, such as:  Hardware setup and configuration  Preinstalled software  Operating systems  Networking  Communications  Multimedia In addition, the latest device driver updates are available. Commercial online services, such as America Online (AOL), contain information about IBM products. (For AOL, use the keyword IBM.) Getting Information by Fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. To access the IBM Automated Fax System, call 1-800-426-3395. A catalog (approximately 40 pages) of IBM Automated Fax topics is available. Getting Help by Telephone During the warranty period, you can get help and information by telephone through the IBM PC HelpCenter technical-support center. Expert technical-support representatives are available to assist you. You might be charged for some calls and not for others, depending on the type of problem. You must register your computer to receive telephone support. For help with installing, configuring, or using software, see "Purchasing Additional Support." The following services are available by telephone. 14

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Aptiva S Series 1G Product Guide
14
Spain
ES
Sweden
SE
Switzerland
CH
United Kingdom
UK
You can access the IBM Online Assistant from most of these Web sites.
The IBM Online
Assistant is a tool that you can use to diagnose common technical problems.
To use the IBM
Online Assistant, you must first connect to the IBM Aptiva Support Web page and complete a
personal profile.
Use the IBM Online Assistant for troubleshooting and step-by-step solutions.
Using Electronic Support Services
If you have a modem, you can get help from several popular services.
Online information services
provide assistance through question-and-answer message areas, live chat rooms, searchable
databases, and more.
Technical information is available on a wide range of topics, such as:
Hardware setup and configuration
Preinstalled software
Operating systems
Networking
Communications
Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information about IBM
products.
(For AOL, use the keyword IBM.)
Getting Information by Fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can
receive by fax marketing and technical information on many topics, including hardware, operating
systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours
a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent
to your fax machine.
To access the IBM Automated Fax System, call 1-800-426-3395.
A catalog (approximately 40 pages) of IBM Automated Fax topics is available.
Getting Help by Telephone
During the warranty period, you can get help and information by telephone through the IBM PC
HelpCenter technical-support center.
Expert technical-support representatives are available to
assist you.
You might be charged for some calls and not for others, depending on the type of
problem.
You must register your computer to receive telephone support.
For help with installing, configuring, or using software, see "Purchasing Additional Support."
The following services are available by telephone.