Lenovo IdeaCentre Q110 Lenovo IdeaCentre Q100/Q110 Series User Guide V1.0 - Page 31

Troubleshooting software problems, 4 Troubleshooting problems with Hard Disks

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• Adjust the Windows volume control - click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 5.3 Troubleshooting software problems Problem: You are unable to exit a running program normally. Troubleshooting and problem resolution: 1. Open the Task Manager window by pressing Ctrl, Alt and Delete at the same time. 2. Select the Application tab, select the problematic program, and then click the End Task button. Problem: You need to install or uninstall a program. Problem resolution: During installation never abort the install process by powering the system off or through other drastic means. This can cause system program disorder or even failure during system initialization. During the uninstall process, never directly delete individual files or folders. This is harmful to the system, and might cause a system-wide malfunction. Use the following procedure to properly uninstall programs: 1. Back up all documents and system settings related to the program before removing it. 2. If the program has its own uninstaller, run it directly to uninstall the program. 3. If the program does not have its own uninstaller, then select Control Panel from Start menu. 4. From the Control Panel, choose Programs and Functions. 5. Find the applicable program in the Programs and Functions dialog box and then select Uninstall/Modify. 6. Follow the displayed instructions to uninstall the software. 5.4 Troubleshooting problems with Hard Disks Problem: The capacity of the hard disk, as indicated by the system, is less than the nominal capacity. Troubleshooting and problem resolution: For computers equipped with the OneKey Recovery feature, the system recovery feature needs to occupy some 26 User Guide 31039395B_Q100&Q110_UG_EN_V1.0.i26 26 2009.8.24 4:54:32 PM

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²¶
User Guide
•
Adjust the Windows volume control — click or double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
5.3 Troubleshooting software problems
Problem:
You are unable to exit a running program normally.
Troubleshooting and problem resolution:
1. Open the
Task Manager
window by pressing
Ctrl, Alt
and
Delete
at the same
time.
2. Select the
Application
tab, select the problematic program, and then click the
End Task
button.
Problem:
You need to install or uninstall a program.
Problem resolution:
During installation
never abort the install process by powering the system off or
through other drastic means. This can cause system program disorder or even
failure during system initialization.
During the uninstall process
, never directly delete individual files or folders. This
is harmful to the system, and might cause a system-wide malfunction.
Use the following procedure to properly uninstall programs:
1. Back up all documents and system settings related to the program before
removing it.
2. If the program has its own uninstaller, run it directly to uninstall the program.
3. If the program does not have its own uninstaller, then select
Control Panel
from
Start
menu.
4. From the
Control Panel
, choose
Programs and Functions
.
5. Find the applicable program in the Programs and Functions dialog box and then
select
Uninstall/Modify
.
6. Follow the displayed instructions to uninstall the software.
5.4 Troubleshooting problems with Hard Disks
Problem:
The capacity of the hard disk, as indicated by the system, is less than
the nominal capacity.
Troubleshooting and problem resolution:
For computers equipped with the
OneKey Recovery feature, the system recovery feature needs to occupy some
31039395B_Q100&Q110_UG_EN_V1.0.i26
26
2009.8.24
4:54:32 PM