Lenovo NetVista Hardware Maintenance Manual for NetVista 2289 and 6824 systems
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- Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 1
IBM Hardware Maintenance Manual Types 2289, 6824 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 2
- Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 3
IBM Hardware Maintenance Manual Types 2289, 6824 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 4
information and the product it supports, be sure to read the This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 5
Index . . . 41 Hard disk drive boot error 41 Power Supply Errors 41 Diagnostic error codes 43 Beep symptoms 61 No-beep symptoms 63 POST error codes 64 Miscellaneous error messages 79 Undetermined problems 81 Chapter 8. Parts listing 83 Chapter 9. Additional Service Information 93 Security - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 6
iv Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 7
problem determination tips. Note: This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM décrites par les instructions. Lesen Sie alle - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 8
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. 2 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 9
refer to the information supplied with that software package. Notes: v Type 2289 and 6824 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. v To enable beep and memory count and checkpoint code display when a successful - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 10
2. Select Power from the Configuration/Setup Utility program menu. 3. Be sure APM BIOS Mode is Power On. 5. Set Automatic Power On to Disabled. 6. If the problem persists, continue to 003 . 003 Run the Diagnostic programs. If necessary, refer to "Diagnostics" on page 14. v If you receive an error - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 11
information.) v 512 KB flash memory for system programs Internal drives v 3.5-inch, 1.44 MB diskette drive v Internal hard disk drive v EIDE CD-ROM or DVD-ROM drive (some models) Video subsystem v Dynamic video memory technology v Accelerated graphics port (AGP) video adapter slot on the system - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 12
drive, keyboard, or mouse v Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Security profile by device IBM preinstalled software Your computer might come with preinstalled software. If it does, an operating system, device drivers to support - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 13
Windows® XP Professional v Microsoft Windows XP Home v Microsoft Windows 2000 Professional Operating systems (tested for compatibility)1 v Microsoft Windows NT® Workstation Version 4.0 v Microsoft Windows , IBM may provide available device drivers on the Web for ″Supported″ Operating systems. Chapter - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 14
This section lists the physical specifications for your computer. Dimensions Height: 398 mm (15.67 in.) Width: 180 mm (7.08 in.) Depth: 402 sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate. Note: The computer is classified as a - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 15
clip - Monitors v Internal options - System memory, called dual inline memory modules (DIMMs) - Peripheral component interconnect (PCI) adapters - Internal drives, such as: - CD-ROM drive or DVD-ROM drive - Hard disk - Diskette drives and other removable media drives For the latest information about - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 16
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tools are available to help identify and resolve hardware-related problems. v Setup Utility program v Power-On Self-Test (POST) - POST Beep Codes - Error Code Format v Diagnostics program v Recovery utility - Factory Content - Partial recovery v Repair utility © Copyright IBM Corp. 2001 11 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 18
place when service is complete. The Setup Utility (configuration) program is stored in the permanent memory of the computer. This Power-on the computer. 3. When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear. 4. Follow the instructions - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 19
Recovery program on the hard disk. 6. Recovery CD In the event of a Hard Disk Drive failure, a Recovery CD can be used to restore the Hard Disk Drive to the original factory preset. Be sure to use the Recovery CD FRU list to obtain the proper recovery CD for the computer model you are servicing - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 20
error codes and messages, see ″Symptom-to-FRU Index″ on page 41. Diagnostics program download To download the Diagnostics program, do the following: v Go to http://www.ibm.com/. v Select Support. v Select Personal computing from the ″Get product support Test selection To select one or more tests, - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 21
the specified IBM computer. - The diagnostic error code is recorded correctly. v Text: Description of the error. Note: See "Diagnostic error codes" on page 43 for error code listings. Fixed disk advanced test (FDAT) PC-Doctor's (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured highly - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 22
corrects Error Correction Code errors during Verify tests. v Auto Spin Down - a gradual spin down of the drive platters to avoid damaging the media. v Manufacturer Log - an in-depth manufacturer supported log of errors on the drive. Multitasking: To allow simultaneous testing of multiple hard drives - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 23
and full erase - hard drive The Diagnostics program offers two hard drive format utilities: v Quick Erase Hard Drive v Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following steps. v Destroys the Master Boot Record (MBR) on the hard drive. v Destroys - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 24
Full Erase Hard Drive utility, use the following procedure. 1. Select the UTILITY option on the toolbar and press Enter. 2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions. Viewing the test log Errors or F2 to print the file. 18 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 25
external options This chapter shows the various external connectors on the computer to which can be attached external options, such as external , and then use the instructions that come with the option to help make the connection and install any software or device drivers that are required for the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 26
Locating the connectors on the front of the computer The following illustration shows the locations of the USB connectors on the front of the computer. 1 USB connector 2 USB connector 20 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 27
of the connectors on the back of the computer. 1 Power connector 2 Mouse connector 3 Keyboard connector 4 USB connectors 5 Serial connector 6 installed here.) Note: Some connectors on the rear of the computer are color-coded to help you to determine where to connect the cables on your - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 28
are not preinstalled at http://www.ibm.com/pc/support/ on the World Wide Web. Installation instructions are provided in README files with the device driver files. Installing internal options The capabilities of the computer can be expanded by adding memory, drives, or adapters. When installing an - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 29
, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer. 2. Unplug all power cords from electrical outlets. 3. Disconnect all cables attached to the computer. This includes power cords, input/output (I/O) cables, and any other cables that are - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 30
) 4 PCI slots 5 PCI adapter 6 Power supply Identifying parts on the system board The system board (sometimes called the planar or motherboard) is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 31
Power connector 5 Diskette drive connector 6 Primary IDE connector 7 Front panel connector 8 Secondary IDE connector 9 Battery 10 Clear CMOS/Recovery memory Your computer has two connectors for installing dual inline memory modules (DIMMs) that provide up to a maximum of 2.0 GB of system memory - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 32
option, go to the appropriate section. v To complete the installation, go to "Replacing the cover and connecting the cables" on page 34. 26 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 33
Installing adapters This section provides information and instructions for installing and removing adapters. Your computer has three expansion slots for PCI adapters. You can install an adapter up to 228 mm (9 inches) long. To install an adapter: 1. Remove the cover. - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 34
to increase storage capacity and to enable your computer to read other types of media. Some of the different drives that are available for your computer are: v Hard disk drives v CD-ROM drives or DVD-ROM drives v Removable media drives Internal drives are installed in bays. In this book, the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 35
v A 3.5-inch diskette disk drive in bay 3 v A 3.5-inch hard drive in bay 4 Any bay that does not have a drive installed has a static shield and bay panel installed. The following illustration shows the locations of the drive bays. The following table describes some of the drives you can install in - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 36
, set it as a master device. v If it is an additional CD-ROM drive or DVD-ROM drive, set it as a slave device. v If it is an additional hard disk drive, set it as a slave device. Refer to the documentation that comes with your drive for master/slave jumper information. 30 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 37
cables; a four-wire power cable that connects to the power supply and a signal cable that connects to the system board. For a CD-ROM drive, you might also have an audio cable. The steps to connect an IDE drive are different depending on the type of drive you are connecting. Use one of the following - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 38
cable to the new CD-ROM drive or DVD-ROM drive. 3. Your computer has extra power connectors for additional drives. Connect a power connector to the drive. Connecting an additional IDE hard disk drive: 1. Locate the primary IDE connector on the system board. One end of the three-connector cable - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 39
instructions for replacing adapters. 8. Replace the cover, and plug in the power cord. See "Replacing the cover and connecting the cables" on page 34. Note: When the computer is turned on for the first time after battery replacement, an error with other computer cables. (See Access IBM for more - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 40
lines and power cords. Also, depending on the option that is installed, you might need to confirm the updated information in the IBM Setup Utility program. To replace the cover and connect cables to your computer: 1. Ensure that all - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 41
Reconnect the external cables and power cords to the computer. See "Installing external options" on page 19. 5. To update the configuration, see Chapter 2, "Using the IBM Setup Utility program" on page 25. Important: When the power cord is first plugged in, the computer might appear to turn on for - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 42
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are to be done by trained service technicians only. Important: Before you do the following: 1. Turn off the computer and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See and power cords. 2. Remove the cover. See "Removing the cover" on page 23 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 44
the following: 1. Turn off the computer and peripheral devices and disconnect all external cables and power cords; then, remove the cover. See "Removing the cover" on page 23. 2. Remove the bezel. See "Front bezel" on page 37. 3. Disconnect all hard disk drive wires. 38 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 45
4. Remove the screws securing the hard disk drive. 5. Remove the disk drive. Note: When replacing the hard disk drive, make sure you obtain the proper Recovery CD to install after you install the new hard drive. Power supply To remove the power supply, do the following: Chapter 6. FRU Removals 39 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 46
power supply wires. 3. Remove the four screws holding the power supply to the back of the chassis. 4. Lift out the power supply. System board To remove the system board, do the following: 1. Turn off the computer and so, as the I/O shield is built into the chassis. 40 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 47
(back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. Replace the hard disk drive. Power Supply Errors If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 48
Check/Verify Check the power-on switch for continuity. FRU/Action Power-on Switch 42 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 49
Error Code 000-000-XXX BIOS Test Passed 000-002-XXX BIOS Timeout 000-024-XXX BIOS Addressing test failure 000-025-XXX BIOS Checksum Value error 000-026-XXX FLASH data error 000-027-XXX BIOS Configuration/Setup error 000-034-XXX BIOS 2. Flash the system 3. Run memory test 4. System board 1. Flash the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 50
Diagnostic Error Code 000-197-XXX BIOS test warning 000-198-XXX BIOS test aborted 000-199-XXX BIOS test failed, cause unknown 000-250-XXX BIOS APM failure 000-270-XXX BIOS ACPI failure 001-000-XXX System Test Passed 001-00X-XXX System Error 001-01X-XXX System Error 001-024-XXX System Addressing test - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 51
error 001-268-XXX System IRQ1 failure 001-269-XXX System IRQ2 failure 001-270-XXX System IRQ3 failure FRU/Action 1. Adapter card 2. System board 1. Flash the system 2. System board 1. Power-off/on system and re-test 2. System board 1. Power problems″ section 1. Go to the ″Undetermined problems″ - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 52
Error Code 001-271-XXX System IRQ4 failure 001-272-XXX System IRQ5 failure 001-273-XXX System IRQ6 (diskette drive System IRQ14 (hard disk drive) failure 001 error 001-293-XXX System CMOS Battery 001-298-XXX System RTC date/time update System board 1. Hard disk drive cable 2. Hard disk drive 3. System - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 53
test failure 005-025-XXX Video Checksum Value error 005-027-XXX Video Configuration/Setup error 005-031-XXX Video Device Cable failure 005-032-XXX Video Device Controller failure 005-036-XXX Video Register error 005-038-XXX System BIOS extension failure 005-040-XXX Video IRQ failure 005-195-XXX - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 54
problems″ section 2. Flash the system and re-test 3. Replace component under function test 005-2XX-XXX 005-3XX-XXX Video subsystem error 1. Video card, if installed 2. System board 006-000-XXX Diskette interface Test Passed 1. No action 006-0XX-XXX Diskette interface error 1. Diskette drive - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 55
Diagnostic Error Code FRU/Action 011-000-XXX Serial port Interface Test Passed 1. No action 011-001-XXX Serial port Presence 1. Remove external serial device, if present 2. Run setup, enable port 3. System board 011-002-XXX 011-003-XXX Serial port Timeout/Parity error 1. System board 011-013 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 56
Diagnostic Error Code 014-001-XXX Parallel port Presence 014-002-XXX 014-003-XXX Parallel port Timeout/Parity error 014-013-XXX 014-014-XXX Parallel port Control Signal/Loopback test failure 014-015-XXX Parallel port External Loopback failure 014-027-XXX Parallel port Configuration/Setup error 014- - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 57
Error Code 015-002-XXX USB port Timeout 015-015-XXX USB port External Loopback failure 015-027-XXX USB port Configuration/Setup error the system 2. Flash the system 3. Run memory test 4. System board 1. Remove USB to the ″Undetermined problems″ section 1. Go to the ″Undetermined problems″ section 2. - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 58
″ section 018-199-XXX PCI Card test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 018-250-XXX PCI Card Services error 1. PCI card 2. Riser card, if installed 3. System board 020-000-XXX PCI Interface - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 59
Passed FRU/Action 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 1. PCI card 2. Riser card, if installed 3. System board 1. No action 1. IDE signal cable 2. Check power supply 3. IDE device 4. System board 1. IDE signal cable - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 60
Error Code 030-00X-XXX 030-01X-XXX SCSI interface failure 030-027-XXX SCSI interface Configuration/Setup error 030-03X-XXX 030-04X-XXX SCSI interface error 030-195-XXX SCSI interface Test aborted by user 030-196-XXX SCSI interface test halt, error signal cable 2. Check power supply 3. SCSI device 4. - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 61
Diagnostic Error Code 035-196-XXX RAID interface test halt, error threshold exceeded 035-197-XXX enabled 2. Flash the system and re-test 3. Go to the ″Undetermined problems″ section 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 62
Diagnostic Error Code FRU/Action 071-199-XXX Audio port test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 071- by user 1. Information 2. Re-start the test, if necessary 56 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 63
Diagnostic Error Code 086-196-XXX Mouse Port interface test halt, error threshold exceeded 086-197-XXX Mouse enabled 2. Flash the system and re-test 3. Go to the ″Undetermined problems″ section 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 64
Sensor(s) test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 170-250-XXX 170-251-XXX Voltage Sensor(s) Voltage limit error 1. Power supply 2. System board 170-254-XXX Voltage Sensor(s) Voltage Regulator - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 65
-XXX CD-ROM Drive error 217-000-XXX Hard Disk Drive Test Passed 217-25X-XXX 217-26X-XXX Hard Disk Drive (IDE) error FRU/Action 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 1. Check fans 2. Check Power supply 3. Microprocessor - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 66
Test Passed 415-XXX-XXX Modem error FRU/Action 1. Hard Disk Drive Cable 2. Check power supply voltages 3. Hard Disk drive (SCSI) 4. SCSI adapter card 5. System board 1. No action 1. Remove the Hi-Capacity Cartridge Drive and re-test the system 1. Keyboard 2. Check and test mouse 3. System board - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 67
following examples. Beeps 1-2-X 4 Description v One beep v A pause (or break) v Two beeps v A pause (or break) v Any number of breaks Four continuous beeps Use the following table to diagnose beep symptoms. Beep Symptom 1-1-3 CMOS read-write error 1-2-2-3 ROM BIOS check error 1-2-1 Programmable - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 68
CMOS configuration info validation failed 2-3-1 Screen initialization failed 2-3-2 Screen memory failed 2-3-3 Screen retrace failed 1-2 Search for video ROM failed All other beep code sequences Continuous beep Repeating short beeps FRU/Action 1. Battery 2. System Board 1. Jumper on J28 2. System - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 69
No-beep symptoms Symptom/Error No beep during POST but computer works correctly. No beep during POST. FRU/Action 1. System Board 1. See "Undetermined problems" on page 81. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7. Power Supply Chapter 7. Symptom-to- - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 70
that the hard disk drive is working If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears. Note: Type 6029 computers default to come up quiet (no beep and no memory count and checkpoint code display) when - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 71
POST Error Code 111 I/O channel parity error 114 Adapter ROM error 129 Internal cache test error 135 Fan failure 151 System board failure 161 Bad CMOS battery 162 Configuration mismatch 163 Date and Time Incorrect 164 Memory Size Error 166 Boot Block Check Sum Error 167 No Processor BIOS Update - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 72
POST Error Code 168 Alert on LAN error 17X, 18X 175 Primary Copy of Secure Data is damaged 176 The System has been tampered with 177 Corrupted Administrator Password 178 179 Boot Integrity Services Segment Error 183 184 Asset Control Antenna not detected 185 Corrupted boot sequence 186 Security - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 73
POST Error Code 225 229 External cache test error 262 POST detected a base memory or extended memory type error 301 Keyboard Error 303 With an 8603 error 303 With no 8603 error 3XX Not listed above 5XX 601 602 604 And able to run diagnostics 605 POST cannot unlock the diskette drive 662 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 74
Error Code FRU/Action 6XX Not listed above 1. Diskette Drive 2. System Board 3. Riser card 4. External Drive Adapter 5. Diskette Drive Cable 6. Power Supply 762 Math coprocessor configuration error 2. System Board 1116 Interrupt error 1. Run Enhanced Diagnostics 68 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 75
1. SDLC Adapter 1. Run FDISK to ensure at least one active partition is set active 1. 36/38 Workstation Adapter 1. Run Configuration. (See "Setup Utility program" on page 12.) 1. Hard Disk Drive 2. System Board 3. Riser card 4. Hard Disk Cable 5. Power Supply Chapter 7. Symptom-to-FRU Index 69 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 76
available to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4. Rerun diagnostics. 5. PCI Adapter 1803 PCI/PnP Error! Not Enough Memory Space Available 1. Run Setup and verify PCI/ISA configuration settings. 2. If necessary, set ISA adapters to Not available to allow - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 77
POST Error Code 180X, 188X PCI configuration or resource error 1962 No operating system found 209X 20XX Not listed above 21XX 2401, 2402 If screen colors change 2401, 2402 If screen colors are OK 2409 2410 2462 Video memory configuration error 4611, 4630 4612, 4613, 4640, 4641 4650 46XX Not listed - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 78
POST Error Code 5962 An IDE device (other than hard drive) configuration error 62XX 63XX 64XX 71XX 74XX 76XX 78XX 79XX 80XX 84XX 8601, 8602 8603, 8604 Pointing Device Error 86XX Not listed above 89XX 91XX 96XX 10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 79
POST Error Code 10103, 10110, 101171 10117 Not IBM modem 2. Modem 1. Check PSTN Cable 2. External DAA (if installed) 3. Modem 1. Modem 1. Data/Fax Modem 2. System Board 3. Riser card 1. Modem Adapter/A 2. Data/Fax Modem 3. System Board 4. Riser card 1. Run Enhanced Diagnostics 2. Hard Disk Drive - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 80
Run Enhanced Diagnostics Information only 1. Hard Disk Drive (ESDI) 2. Drive Cable 3. System Board 1. Run Enhanced Diagnostics 1. Run Enhanced Diagnostics 1. Check Configuration 2. Ethernet Adapter 1. Power-off computer, wait ten seconds then power-on the computer 2. Ethernet Adapter 1. Check Cables - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 81
POST Error Code 119XX 121XX 136XX 137XX 141XX 143XX 14710, 14711 Video Adapter 2. Adapter Video Memory 1. Video Adapter 1. Video Adapter (if installed) 2. System Board 3. Riser card 4. Display (any type) 1. External Display 2. Video Adapter 1. FaxConcentrator Adapter 1. 120 MB Internal Tape Drive - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 82
210XXXX Internal bus, size unknown 210XXX1 External bus, size unknown 1. SCSI Hard Disk Drive 2. SCSI Adapter or System Board 3. SCSI Cable 4. SCSI ID Switch (on some models) Tape Drive amber LED remains on 1. Tape Drive 2. SCSI Cable (internal) 3. SCSI Adapter or System Board 76 Hardware - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 83
POST Error Code FRU/Action Tape Drive green ″in use″ LED fails to come on 1. Tape Drive 2. SCSI Adapter or System Board 3. SCSI Cable (internal) 4. SCSI Cable (external) Tape automatically ejected from drive 1. Tape Cassette Drive SCSI ID on rotary switch does not match SCSI ID set in - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 84
Adapter 1. External Power Control 2. ServerGuard Adapter 1. Update Diagnostic Software 1. Personal Dictation System 2. Adapter 3. System Board 1. External FRU (Speaker, Microphone) 1. Possible hard disk drive problem; see "Hard disk drive boot error" on page 41. 78 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 85
of new MAC address) 1. Power Supply 2. System Board 3. Riser card 1. Diskette Drive 2. System Board 3. Diskette Drive Cable 4. Riser card 1. System Board 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable 4. Riser card 1. Run the Memory tests 2. Memory Module 3. System Board Chapter 7. Symptom - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 86
blank or illegible display) 1. Display 2. System Board Power-on indicator or hard disk drive in-use 1. Power Supply light not on, but computer works correctly 2. System Board 3. LED Cables Printer problems 1. Printer Program loads from the hard disk with a known-good diagnostics diskette in the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 87
components (if installed) one at a time. a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. Riser card e. Memory modules f. Extended video memory g. External Cache h. External Cache RAM i. Hard disk drive j. Diskette drive 3. Power-on the computer to re-test the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 88
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Chapter 8. Parts listing This section lists the replaceable FRUs for Machine Types 2289 and 6824. 2 1 3 4 9 5 6 8 7 Item 1 1 2 2 3 3 3 3 Machine Type 2289 Chassis 5AC 5BA 2AC 2BA) © Copyright IBM Corp. 2001 FRU No. 49P4537 49P4540 49P4538 49P4541 33P3203 CRU? * * * * ** 33P3207 ** 33P3211 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 90
34A 44A 61B 62C 71C 46A 81V 91A 91C 91B 91V 92C 63C) 3.5-in. 1.44 M 2-mode Floppy Disk Drive (all models except A1A 5AC 5BA 2AC 2BA 64A 63C) HDD, 20GB (models A1A 5AC 5BA 2AC 2BA) HDD 24P3665 24P3687 02R4084 02R4087 02R4637 CRU ** ** ** ** ** ** ** ** ** N N N 84 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 91
41B 41V 61B 62C 71C 81V 91A 91C 91B 91V 63C) Memory 512MB PC 266 DDR (model 92C) Fan sink (all models except 91A 91C 91B 91V 92C 63C 64A) Fan sink (models 91A 91C 91B 91V 92C 63C 64A) Power Supply 180W (all models except 12C 22C 31C 41C 52C 62C 71C - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 92
P4 2.8 GHz (model 81V) Cable , FDD (all models) Cable, audio (all models) Cable, audio assembly (ATA) (all models) Cable, IDE (ATA 66 1 drop) (all models) Cable, IDE (ATA 66 2 drop) (all models) Cable, power N N N N * * * * ** ** Recovery CDs Win XP Home US English (models 45A 46A 91A B1A 47A 64A - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 93
(models 12B 22B 31B 41B 12V 22V 31V 41V 52B 52V 61B) FRU No. 19K1910 19K1915 CRU? * * Keyboards (PS2 NetVista Fullwidth, Black) US English (models A1A 5AC 5BA 2AC 2BA) FRU No. 32P5100 CRU? * Power Cords Line Cord (models 11A 21A 12V 22V 31V 41V 51A 33A 34A 43A 44A 52V 45A 46A - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 94
3 3 4 5 5 5 5 5 6 6 6 Machine Type 6824 Bezel (Black) (all models except 10A 10C 10B 10V 10H 20A 20C CD-ROM 48X, white (models 20A 20C 20B 20V 20H) 3.5-in. 1.44 M 2-mode Floppy Disk Drive (All models) HDD, 20 GB (models 7AA 7AB 7AH 7BV 5AB 5AH 5BA 5BV 2AB 2AH 2BA N N N 88 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 95
6824 Memory Memory 256MB PC 266 DDR (models 33C 34C 62C 63C 6AA 6AC 6BC A2C A2V A3C A3V B1V 91A 91) Fan sink (all models except 91A 91T B2C B3B B3H 6CA 6CT D1A D1T D1C D1B D1H D2C D3A D3T D3B D3H 6AV A2A) Fan sink (models 91A 91T 91V) Power Supply - Intel P4 1.9GHz Processor - Intel P4 2.0GHz (models - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 96
Item 90 Hardware Maintenance Manual Machine Type 6824 Processor - Intel P4 2.4GHz (models 64A 65A 66A 66T 66B 66H 67A 67T 67B 67H 68A 68H 69A 6AA 6AC 6BC 6AV) Processor - Intel P4 1.7GHz (models 71A 71C 72C 73A 73C 74A) Processor - Intel P4 1.8GHz (models 81A 81C 82C 83A 83C 84A) Processor - Intel - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 97
Speakers, black Speaker, power brick China Speaker, power brick Hong Kong Speaker, power brick Taiwan Speaker, power brick ASEAN Adapter, model 11B 51B) FRU No. 71P6405 62P8983 62P8984 62P8985 CRU? * * * * Recovery CDs Win XP Home US English (models 13A 13T 13H 16A 16H 22A 22T 22H 23A 23H 43A - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 98
FRU No. 32P5105 32P5132 CRU? * * Keyboards (PS2, White) US English (models 10A 20A 10C 20C 10H 20H) Chinese/US (models 10B 20B 10V 20V) FRU No. 32P5140 32P5145 CRU? * * Power Cords Line Cord (models xxA xxT xxV 6AV 02K0545 14F0086 14F0014 14F0050 13F9939 CRU 92 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 99
cover. 2. Refer to "Identifying parts on the system board" on page 24 to find the Virtual clear CMOS/BIOS recovery jumper. 3. Move the recovery jumper from normal to ROM recovery. 4. Power-on the computer. The system senses the change in the position and erases the password. 5. Wait 30 seconds for - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 100
) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see "Flash (BIOS/VPD) update procedure" on page 95. Alert on LAN Alert on LAN provides notification of changes in the computer, even when the ® computer power - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 101
the 7-digit serial number of the computer you are servicing, then press Enter. 7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure. Flash recovery boot block jumper Attention: If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 102
the number is displayed with an option to update it. Press Y to update the serial number. 8. Type the 7-digit serial number of the computer you are servicing, then press Enter. 9. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure. 96 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 103
components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume™ Manager are features of some personal computers. Automatic configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 104
Management to Enabled. 6. Select values for the three categories of power management (system power, processor speed, and display), as necessary. 7. Set Hard Disk to Enabled or Disabled. Note: This does not apply to SCSI drives. 8. Press Esc twice to return to the Configuration/Setup Utility program - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 105
are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 106
power cords, telecommunication systems, networks, and modems before you open the server/workstation covers, unless instructed power before: - Performing a mechanical inspection - Working near power supplies off the power, if necessary. - Use only one hand when working with powered-on electrical Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 107
The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. Chapter 10. Related service - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 108
IBM alterations. Use good judgment as to the safety of any non-IBM power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer the specific service requirement. Note computers. 102 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 109
computer current from power, telephone all power cords possible, use one hand only to power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed power cords to outlet. 5. Turn device ON. To Disconnect 1. Turn everything OFF. 2. First, remove power - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 110
battery, use only IBM Part Number 33F8354 or CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 111
CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 112
todos os cabos dos dispositivos. CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu v Jogue ou coloque na água v Aqueça a mais de 100 C (212 F) 106 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 113
contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM. PRECAUCIÓN: Quando produtos a laser (unidades de os cabos de alimentação estejam desconectados da Chapter 10. Related service information 107 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 114
fonte de energia elétrica. 2 1 CUIDADO: CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. 108 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 115
Chapter 10. Related service information 109 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 116
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Chapter 10. Related service information 111 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 118
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Chapter 10. Related service information 113 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 120
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Chapter 10. Related service information 115 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 122
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aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si 10. Related service information 117 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 124
: Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant 118 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 125
de prise de courant. 2 1 ATTENTION: Ne posez pas d'objet dont le poids dépasse 82 kg sur les unités montées en armoire. Chapter 10. Related service information 119 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 126
ßen. 5. Gerät einschalten. ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit v mit Wasser in Berührung bringen. v über 100 C erhitzen. 120 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 127
Instrumenten betrachten und den Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. ACHTUNG: Chapter 10. Related service information 121 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 128
, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. 2 1 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. 122 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 129
dalle unità. ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal superiore ai 100 C v Cercare di ripararla o smontarla Chapter 10. Related service information 123 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 130
sono parti su cui effettuare l'assistenza tecnica. v L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. PERICOLO Alcuni prodotti laser contengono all'interno un diodo laser di Classe 3A o Classe - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 131
siano scollegati dalla sorgente di alimentazione. 2 1 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. Chapter 10. Related service information 125 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 132
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Chapter 10. Related service information 127 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 134
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Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo las acciones siguientes: v Arrojarla al agua o sumergirla Chapter 10. Related service information 129 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 136
; evite la exposiciín directa al rayo. ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. PRECAUCIÓN: 130 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 137
fuente de alimentaciín. 2 1 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Chapter 10. Related service information 131 - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 138
, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name Phone number 1. Do you like this manual? h Yes h No 2. What would you like to see added, changed, or deleted in this manual? 3. What is your service experience level? h Less than five years h More - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 139
problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 140
EtherJet e-business logo HelpCenter HelpWare IBM OS/2 NetView NetVista OS/2 Warp ServeRAID ServerGuide ServerProven TechConnect Tivoli Update Connector Wake on LAN Lotus both. Other company, product, and service names may be trademarks or service marks of others. 134 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 141
- Lenovo NetVista | Hardware Maintenance Manual for NetVista 2289 and 6824 systems - Page 142
Part Number: 24P2974 (1P) P/N: 24P2974
IBM
Hardware Maintenance Manual
Types 2289, 6824
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