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Lenovo ThinkCentre M62z (English) User Guide - Page 77

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Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. Chapter 10. Troubleshooting and diagnostics 65

Section	Page
Important safety information	7
Service and upgrades	7
Static electricity prevention	7
Power cords and power adapters	8
Extension cords and related devices	8
Plugs and outlets	9
External devices	9
Heat and product ventilation	9
Operating environment	10
Modem safety information	10
Laser compliance statement	11
Power supply statement	11
Cleaning and maintenance	11
Chapter 1. Product overview	13
Features	13
Specifications	16
Software overview	16
Software provided by Lenovo	16
Adobe Reader	18
Antivirus software	18
Locations	19
Locating connectors, controls, and indicators on the front of yo	19
Locating connectors on the rear of your computer	20
Adjusting the computer stand	20
Machine type and model label	22
Chapter 2. Using your computer	23
Frequently asked questions	23
Using the keyboard	23
Using Windows shortcut keys	23
Using the blue ThinkVantage button	24
Using a fingerprint reader	24
Using the wheel mouse	24
Adjusting audio	24
Setting the volume from the desktop	25
Setting the volume from Control Panel	25
Using CDs and DVDs	25
Handling and storing CD and DVD media	25
Playing a CD or DVD	26
Recording a CD or DVD	26
Chapter 3. You and your computer	27
Accessibility and comfort	27
Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	28
Electrical outlets and cable lengths	28
Registering your computer	29
Moving your computer to another country or region	29
Voltage-selection switch	29
Replacement power cords	30
Chapter 4. Security	31
Security features	31
Attaching an integrated cable lock	32
Using passwords	32
BIOS passwords	32
Windows passwords	33
Using and understanding firewalls	33
Protecting data against viruses	33
Chapter 5. Installing or replacing hardware	35
Handling static-sensitive devices	35
Installing or replacing hardware	35
Installing external options	35
Replacing the keyboard or mouse	36
Replacing the wireless keyboard	36
Replacing the wireless mouse	37
Obtaining device drivers	39
Chapter 6. Recovery information	41
Creating and using recovery media	41
Creating recovery media	41
Using recovery media	42
Performing backup and recovery operations	42
Performing a backup operation	42
Performing a recovery operation	43
Using the Rescue and Recovery workspace	43
Creating and using a rescue medium	44
Creating a rescue medium	44
Using a rescue medium	44
Reinstalling preinstalled applications and device drivers	45
Reinstalling software programs	46
Reinstalling device drivers	46
Solving recovery problems	46
Chapter 7. Using the Setup Utility program	49
Starting the Setup Utility program	49
Viewing and changing settings	49
Using passwords	49
Password considerations	50
Power-On Password	50
Administrator Password	50
Hard Disk Password	50
Setting, changing, and deleting a password	50
Enabling or disabling a device	51
Selecting a startup device	51
Selecting a temporary startup device	51
Selecting or changing the startup device sequence	51
Enabling ErP compliance mode	52
Exiting the Setup Utility program	52
Chapter 8. Updating system programs	55
Using system programs	55
Updating (flashing) the BIOS from a disc	55
Updating (flashing) the BIOS from your operating system	56
Chapter 9. Preventing problems	57
Keeping your computer current	57
Getting the latest device drivers for your computer	57
Updating your operating system	57
Using System Update	58
Cleaning and maintenance	58
Basics	58
Cleaning your computer	59
Good maintenance practices	60
Moving your computer	60
Chapter 10. Troubleshooting and diagnostics	61
Basic troubleshooting	61
Troubleshooting procedure	62
Troubleshooting	62
Audio problems	63
CD problems	64
DVD problems	65
Intermittent problems	67
Keyboard, mouse, or pointing device problems	67
Monitor problems	68
Networking problems	70
Option problems	72
Performance and lockup problems	73
Printer problems	74
Serial port problems	75
Software problems	75
USB problems	76
Lenovo Solution Center	76
Chapter 11. Getting information, help, and service	79
Information resources	79
Lenovo ThinkVantage Tools	79
Lenovo Welcome	79
Help and Support	79
Safety and Warranty	79
Lenovo Web site (http://www.lenovo.com)	79
Lenovo Support Web site	79
Help and service	80
Using the documentation and diagnostic program	80
Calling for service	80
Using other services	81
Purchasing additional services	81
Appendix A. Notices	83
Trademarks	84
Appendix B. Regulatory information	85
Export classification notice	85
Electronic emissions notices	85
Federal Communications Commission Declaration of Conformity	85
Additional regulatory information	87
Appendix C. WEEE and recycling information	89
Important WEEE Information	89
Recycling information	89
Recycling information for Brazil	90
Battery recycling information for Taiwan	90
Battery recycling information for the European Union	91
Appendix D. Restriction of Hazardous Substances Directive (RoHS)	93
China RoHS	93
Turkish RoHS	93
Ukraine RoHS	93
India RoHS	94
Appendix E. ENERGY STAR model information	95
Appendix F. Ek Bilgiler	97
Appendix G. Servis istasyonlari	99