Lenovo ThinkPad A22p Service and Troubleshooting Guide for A22m and A22p - Page 27

Password problems, A power switch problem, Problem, Solution

Get Lenovo ThinkPad A22p PDF manuals and user guides View all Lenovo ThinkPad A22p manuals
Add to My Manuals
Save this manual to your list of manuals

Page 27 highlights

Solving computer problems v Contact your network administrator. If you are not using Ethernet: v Make sure that Alert on LAN™2 is disabled in the IBM BIOS Setup Utility. If the screen is still blank, and beeps are not stopped, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system. Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation. Password problems Problem: I forgot my password. Solution: If you forgot your power-on password, you have to take your computer to an IBM reseller or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and an additional charge might be required for the service. If you forgot your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and an additional charge might be required for the service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Chapter 2. Solving computer problems 17

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
v
Contact your network administrator.
If you are not using Ethernet:
v
Make sure that Alert on LAN
™
2 is disabled in the IBM BIOS Setup Utility.
If the screen is still blank, and beeps are not stopped, have the computer
serviced.
Problem:
When I turn on the machine, only a white cursor appears on a
blank screen.
Solution:
First, reboot your system by pressing Ctrl+Alt+Del. If that does not
work, hold down the power switch for more than 4 seconds. If this does not
resolve the problem, you may need to reinstall your operating system.
Problem:
My screen goes blank while the computer is on.
Solution:
Your screen saver or power management may be enabled. Move the
TrackPoint or press a key to exit the screen saver, or press the power switch to
resume from standby or hibernation.
Password problems
Problem:
I forgot my password.
Solution:
If you forgot your power-on password, you have to take your
computer to an IBM reseller or marketing representative to have the password
canceled.
If you forgot your hard disk password, IBM will not reset your password or
recover data from the hard disk. You must take your computer to an IBM
reseller or an IBM marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and an additional charge might be
required for the service.
If you forgot your supervisor password, IBM will not reset your password.
You must take your computer to an IBM reseller or IBM marketing
representative to have the system board replaced. Proof of purchase is
required, and an additional charge might be required for the service.
A power switch problem
Problem:
The system does not respond, and you cannot turn off the computer.
Solution:
Turn off the computer by pressing and holding the power switch for
4 seconds or more. If the system is still not reset, remove the ac adapter and
the battery.
Solving computer problems
Chapter 2. Solving computer problems
17