Lenovo ThinkStation D10 User Guide - Page 55

Calling, service, Using, other, services

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Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions. Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware. These items are not covered by the warranty. v Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service. For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer. Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. If possible, be at your computer when you call. Have the following information available: v Machine type and model v Serial numbers of your hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Chapter 10. Getting information, help, and service 47

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Lenovo
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
and
follow
the
instructions.
Calling
for
service
During
the
warranty
period
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
These
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
There
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
These
items
are
not
covered
by
the
warranty.
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
non-warranted
Lenovo
parts
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
the
safety
and
warranty
information
that
is
provided
with
your
computer
for
a
complete
explanation
of
warranty
terms.
You
must
retain
your
proof
of
purchase
to
obtain
warranty
service.
For
a
list
of
service
and
support
phone
numbers
for
your
country
or
region,
go
to
and
click
Support
phone
list
or
refer
to
the
safety
and
warranty
information
provided
with
your
computer.
Note:
Phone
numbers
are
subject
to
change
without
notice.
If
the
number
for
your
country
or
region
is
not
provided,
contact
your
Lenovo
reseller
or
Lenovo
marketing
representative.
If
possible,
be
at
your
computer
when
you
call.
Have
the
following
information
available:
v
Machine
type
and
model
v
Serial
numbers
of
your
hardware
products
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
Using
other
services
If
you
travel
with
your
computer
or
relocate
it
to
a
country
where
your
desktop
or
notebook
computer
machine
type
is
sold,
your
computer
might
be
eligible
for
International
Warranty
Service,
which
automatically
entitles
you
to
obtain
warranty
service
throughout
the
warranty
period.
Service
will
be
performed
by
service
providers
authorized
to
perform
warranty
service.
Chapter
10.
Getting
information,
help,
and
service
47