Lenovo X200 Service Guide - Page 39

Fingerprint reader problems, Startup problems - fingerprint windows 8

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Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint. To improve the situation, try the following: v If your hands are too dry, apply lotion to them. v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. Startup problems Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 33. Chapter 3. Solving computer problems 31

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Fingerprint reader problems
Problem:
You cannot register or authenticate your finger.
Solution:
If your finger has any of the following conditions, you may not be able to
register or authenticate it.
v
Your finger is wrinkled, rough, dry, injured, stained, oily, or wet.
v
The surface of your finger is very different from when you enrolled your
fingerprint.
To improve the situation, try the following:
v
If your hands are too dry, apply lotion to them.
v
Clean or wipe your hands to remove any excess dirt or moisture from the
fingers.
v
Enroll and use a different finger for authentication.
Startup problems
Problem:
The Microsoft
®
Windows operating system will not start.
Solution:
Use the Rescue and Recovery workspace or recovery discs to help solve or
identify your problem. For details about Rescue and Recovery, see Chapter 4,
“Recovery options,” on page 33.
Chapter 3. Solving computer problems
31