Lexmark 5770 Photo Jetprinter User Guide - Page 59

Make sure Disable CJ5700 DOS Printing is, In the Windows Printer Folder, right

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Problems DOS print job does not print Intermittent printing Old document prints with different fonts Parallel cable interface problems Solutions Check the following items: 1 From the printer's Control Program, click the Options Tab. 2 Make sure Disable CJ5700 DOS Printing is not checked. • Make sure Spool MS-DOS print jobs is selected: 1 Open the Printer Driver Properties folder: a In the Windows Printer Folder, right- click the Lexmark 5700 Series icon. b In the sidebar menu, click Properties. c Choose the Details Tab. 2 Click the Port Settings button. 3 Make sure Spool MS-DOS print jobs is checked. 4 Click OK. • If you send a second DOS print job before the first DOS print job has finished processing, neither job will print. Normally, a job is finished processing when the first page of the job prints. • Also, make sure the Lexmark 5700 Series is set as your default printer driver. See "Bidirectional communications problems" on page 44. When you print a document formatted for a different printer, Windows may substitute different fonts. Line breaks and page breaks may change also. Use the software application that created the document to fix these problems, then save your changes for the next time you print. See "Bidirectional communications problems" on page 44. Troubleshooting Troubleshooting 53

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Troubleshooting
53
Troubleshooting
DOS print job does
not print
Check the following items:
1
From the printer's Control Program, click
the Options Tab.
2
Make sure Disable CJ5700 DOS Printing is
not
checked.
•
Make sure Spool MS-DOS print jobs is
selected:
1
Open the Printer Driver Properties folder:
a
In the Windows Printer Folder, right-
click the Lexmark 5700 Series icon.
b
In the sidebar menu, click Properties.
c
Choose the Details Tab.
2
Click the Port Settings button.
3
Make sure Spool MS-DOS print jobs is
checked.
4
Click OK.
•
If you send a second DOS print job before the
first DOS print job has finished processing,
neither job will print. Normally, a job is
finished processing when the first page of the
job prints.
•
Also, make sure the Lexmark 5700 Series is
set as your default printer driver.
Intermittent printing
See “Bidirectional communications problems” on
page 44.
Old document prints
with different fonts
When you print a document formatted for a
different printer, Windows may substitute different
fonts. Line breaks and page breaks may change
also. Use the software application that created the
document to fix these problems, then save your
changes for the next time you print.
Parallel cable
interface problems
See “Bidirectional communications problems” on
page 44.
Problems
Solutions