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Lexmark 5770 Photo Jetprinter User Guide - Page 69

Printer software problems

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Printer software problems Problems Portions of printer's Control Program grayed out Printer software settings are not in effect Solutions If the ink level indicators of the Cartridges Tab are grayed out, and printer error messages and job progress information do not appear on the computer screen, see "Bidirectional communications problems" on page 44. If the printer settings you choose in the printer software are not in effect, check the settings in the software application you are using. Printer settings in your application may override settings in the printer software. Make all printer setting changes in your application if possible. Use the printer driver to change a setting only if your application does not have that setting. Troubleshooting Troubleshooting 63

Section	Page
Introducing your printer	7
Printer features and specifications	8
Printer dimensions	10
Temperature and humidity	10
System requirements	10
Using the printer's light and button	11
Paper Status light	11
Paper Feed button	12
Using the printer software	13
Opening the Control Program	14
Opening the Printer Driver	14
Loading paper and other media	15
Recommended paper types	15
Photo paper types and sizes	16
Coated paper types and sizes	17
Plain paper	17
Envelope types and sizes	18
Transparency types and sizes	18
Label types and sizes	19
Greeting card types and sizes	20
Iron-on transfer types and sizes	20
Loading the automatic feeder	20
Paper, transparencies, glossy film, and labels	20
Loading envelopes or other print media	22
Loading the manual feeder	24
Loading paper or other print media	24
Caring for your print cartridges	27
Preserving print cartridges	27
Installing or replacing print cartridges	28
Removing a print cartridge	28
Installing or changing a print cartridge	30
Disposing of used cartridges	32
Aligning the print cartridges	33
Cleaning the print nozzles	35
Wiping the print nozzles and contacts	36
Cleaning print cartridge carrier contacts	38
Printing from DOS	41
Changing print settings for DOS applications	41
Printing from DOS applications	42
DOS applications in Windows	42
Printing from non-Windows DOS applications	45
Enabling DOS printing to other printers	47
Enabling DOS printing to your printer	47
Troubleshooting	49
Bidirectional communications problems	50
Solving bidirectional communications problems	51
Printhead failure	53
Replacing the print cartridge	55
Deleting photo files	55
Error messages on your computer	56
Error messages on the printer operator panel	57
General printing problems	58
Paper feed problems	63
Poor print quality	65
Printer software problems	69
Removing the exit tray	70
Ordering Supplies	71
Print cartridges	71
Parallel cable	71
Photo paper	72
Coated paper	72
Glossy film	73
Transparencies	73
Greeting cards with envelopes	74
Labels	74
Iron-on transfers for T-shirts	75
Notices	77
Energy Star	77
Electronic Emission Notices	78
Safety information	79
Statement of Limited Warranty	85
Glossary	89