Partial document or photo prints
...................................................................................................................
156
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera
.........................
157
Cannot print from a flash drive
......................................................................................................................
157
Cannot print from a Bluetooth-enabled device
..............................................................................................
158
Copy troubleshooting
...........................................................................................................................
158
Copier does not respond
...............................................................................................................................
159
Scanner unit does not close
..........................................................................................................................
159
Poor copy quality
...........................................................................................................................................
159
Partial document or photo copies
..................................................................................................................
160
Scan troubleshooting
...........................................................................................................................
160
Scanner does not respond
............................................................................................................................
160
Scan was not successful
...............................................................................................................................
160
Scanning takes too long or freezes the computer
.........................................................................................
161
Poor scanned image quality
..........................................................................................................................
161
Partial document or photo scans
...................................................................................................................
161
Cannot scan to an application
.......................................................................................................................
161
Cannot scan to a computer over a network
..................................................................................................
162
Fax troubleshooting
.............................................................................................................................
162
Cannot send or receive a fax
........................................................................................................................
162
Can send but not receive faxes
.....................................................................................................................
163
Can receive but not send faxes
.....................................................................................................................
164
Printer receives a blank fax
...........................................................................................................................
165
Received fax has poor print quality
...............................................................................................................
165
Caller ID information is not displayed
............................................................................................................
166
Jams and misfeeds troubleshooting
....................................................................................................
166
Paper jam in the printer
.................................................................................................................................
166
Paper jam in the Automatic Document Feeder (ADF)
...................................................................................
167
Paper jam in the duplex unit
..........................................................................................................................
168
Paper jam in Tray 1 or optional Tray 2
..........................................................................................................
169
Paper jam in the small media feeder
.............................................................................................................
170
Paper or specialty media misfeeds
...............................................................................................................
172
Printer does not feed paper, envelopes, or specialty media
.........................................................................
173
Banner paper jams
........................................................................................................................................
173
Memory card troubleshooting
..............................................................................................................
174
Memory card cannot be inserted
...................................................................................................................
174
Nothing happens when memory card is inserted
..........................................................................................
174
Error messages
...................................................................................................................................
175
General error messages
...............................................................................................................................
175
Error messages related to loading paper and original documents
................................................................
175
Cartridge-related error messages
.................................................................................................................
176
Fax-related error messages
..........................................................................................................................
180
Resetting factory default settings
........................................................................................................
185
Removing and reinstalling the software
...............................................................................................
185
8