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Lexmark E460DN User's Guide - Page 149

Solving print quality problems

UPC - 734646084154

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5 Press the down arrow button until Jam Recovery appears, and then press . 6 Press the down arrow button until On or Auto appears, and then press . Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded: 1 Turn the printer off. 2 Load letter- or A4-size paper in the standard tray. Load the paper stack toward the back of the tray as shown with the recommended print side facedown. Notice the maximum fill line on the side of the tray to guide you. Do not overfill the tray. Print the print quality test pages: 1 Turn the printer off. 2 From the printer control panel, hold down and the right arrow button while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear. 4 Press the down arrow button until Prt Quality Pgs appears, and then press . The print quality test pages print. 5 Press the down arrow button until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Troubleshooting 149

Section	Page
Contents	2
Safety information	9
Learning about the printer	10
Finding information about the printer	10
Printer configurations	11
Understanding the printer control panel	14
Using the standard exit bin and paper stop	17
Additional printer setup	19
Selecting a location for the printer	19
Installing internal options	20
Available internal options	20
Accessing the system board to install internal options	21
Installing a memory card	22
Installing a flash memory or firmware card	23
Installing hardware options	25
Installing a 250- or 550-sheet drawer	25
Attaching cables	26
Installing the printer on a wired network	27
Installing printer software	29
Setting up wireless printing	30
Information you will need to set up the printer on a wireless network	30
Installing the printer on a wireless network (Windows)	31
Installing the printer on a wireless network (Macintosh)	32
Verifying printer setup	35
Printing a menu settings page	36
Printing a network setup page	36
Loading paper and specialty media	37
Setting the Paper Size and Paper Type	37
Configuring Universal paper settings	37
Loading trays	38
Using the multipurpose feeder	42
Linking and unlinking trays	47
Linking trays	47
Unlinking trays	47
Assigning a Custom Type <x> name	47
Changing a Custom Type <x> name	48
Paper and specialty media guidelines	49
Paper guidelines	49
Paper characteristics	49
Unacceptable paper	50
Selecting paper	50
Selecting preprinted forms and letterhead	50
Using recycled paper and other office papers	51
Storing paper	51
Supported paper sizes, types, weights, and capacities	52
Paper types and weights supported by the printer	52
Paper sizes supported by the printer	53
Paper capacities	54
Printing	55
Printing a document	55
Printing on specialty media	56
Tips on using letterhead	56
Tips on using transparencies	57
Tips on using envelopes	57
Tips on using labels	58
Tips on using card stock	58
Printing confidential and other held jobs	59
Holding jobs in the printer	59
Printing confidential and other held jobs	60
Printing information pages	61
Printing a font sample list	61
Printing a directory list	61
Printing the print quality test pages	61
Canceling a print job	62
Canceling a print job from the printer control panel	62
Canceling a print job from the computer	62
Clearing jams	64
Avoiding jams	64
Identifying jams in the paper path	65
Understanding jam messages and locations	65
200 paper jam	67
201 paper jam	69
202 paper jam	70
231 paper jam	71
233 paper jam	72
234 paper jam	73
235 paper jam	74
242 paper jam	74
251 paper jam	75
Understanding printer menus	77
Menus list	77
Paper menu	78
Default Source menu	78
Paper Size/Type menu	78
Configure MP menu	81
Substitute Size menu	82
Paper Texture menu	82
Paper Weight menu	83
Paper Loading menu	85
Custom Types menu	86
Universal Setup menu	86
Reports menu	87
Reports menu	87
Network/Ports menu	88
Active NIC menu	88
Standard Network or Network <x> menus	89
Reports menu (under the Network/Ports menu)	90
Network Card menu	90
TCP/IP menu	91
IPv6 menu	92
Wireless menu	92
AppleTalk menu	93
NetWare menu	93
LexLink menu	94
USB menu	95
Parallel menu	96
SMTP Setup menu	98
Security menu	99
Miscellaneous menu	99
Confidential Print menu	100
Security Audit Log menu	100
Set Date/Time menu	101
Settings menu	102
General Settings menu	102
Setup menu	105
Finishing menu	106
Quality menu	108
Utilities menu	109
XPS menu	110
PDF menu	110
PostScript menu	111
PCL Emul menu	111
HTML menu	114
Image menu	115
Understanding printer messages	116
List of status and error messages	116
Activating Menu Changes	116
Busy	116
Busy ...	116
Calibrating	116
Cancel not available	116
Canceling	116
Cartridge Low	116
Cartridge Nearly Low	116
Cartridge Life Exceeded	117
Change <src> to <x>	117
Clearing job accounting statistics	117
Close front door	117
Defragmenting Flash DO NOT POWER OFF	117
Deletion complete	117
Deletion failed	117
Deleting held jobs	117
Disabling Menus	117
DO NOT TOUCH Reading flash data DO NOT POWER OFF	118
Enabling Menus	118
Flushing buffer	118
Formatting Flash DO NOT POWER OFF	118
Hex Trace	118
Hex Trace Ready	118
Invalid Engine Code	118
Invalid Network Code	118
Load manual feeder with <x>	118
Load <src> with <x>	119
Maintenance	119
Menu access turned off by system administrator	119
Menus are Disabled	119
Must be in Ready state to enter menus	119
Narrow media enabled	119
Network/Network <x>/Network <x>, <y>	119
No jobs to cancel	120
Not Ready	120
Parallel/Parallel <x>	120
PC Kit Life Warning	120
[PJL RDYMSG]	120
Power Saver	120
Printing	120
Programming flash DO NOT POWER OFF	120
Programming System Code DO NOT POWER OFF	121
Ready	121
Remote Management Active DO NOT POWER OFF	121
Remove paper from standard bin	121
Remove paper from standard output bin	121
Replace Cartridge	121
Replace PC Kit	121
Resetting the printer	121
Resetting without replacing may affect print quality.	121
Restoring Factory Defaults	122
Routine maintenance needed	122
Standard Bin Full	122
Stopping	122
Submitting selection	122
Too many failed panel logins	122
Tray <x> disabled	122
Tray <x> Missing	122
USB/USB <x>	123
Waiting, too many events … DO NOT POWER OFF	123
30.yy Invalid refill, change cartridge	123
31.yy Replace defective or missing cartridge	123
32.yy Cartridge part number unsupported by device	123
34 Short paper	123
35 Insufficient memory to support Resource Save feature	123
37 Insufficient memory for Flash Memory Defragment operation	124
37 Insufficient memory to collate job	124
37 Insufficient memory, some Held Jobs were deleted	124
38 Memory full	124
39 Complex page, some data may not have printed	124
42.xy Cartridge region mismatch	124
50 PPDS font error	125
51 Defective flash detected	125
52 Not enough free space in flash memory for resources	125
53 Unformatted flash detected	125
54 Standard network software error	125
56 Standard parallel port disabled	125
56 Standard USB port disabled	126
58 Too many flash options installed	126
80 Routine maintenance needed	126
84 PC Kit life warning	126
84 Replace PC Kit	126
88.yy Cartridge is low	126
88.yy Cartridge nearly low	126
88.yy Replace cartridge	127
200.yy Paper jam	127
201.yy Paper jam	127
202.yy Paper jam	127
231.yy Paper jam	127
233.yy Paper jam	128
234.yy Paper jam	128
235.yy Paper jam	128
24x.yy Paper jam	128
251.yy Paper jam	129
900–999 Service <message>	129
1565 Emulation error, load emulation option	129
Maintaining the printer	130
Cleaning the exterior of the printer	130
Storing supplies	130
Conserving supplies	131
Checking the status of supplies from a network computer	131
Ordering supplies	132
Ordering toner cartridges	132
Ordering a photoconductor kit	133
Ordering a maintenance kit	133
Replacing supplies	133
Replacing the toner cartridge	133
Replacing the photoconductor kit	135
Recycling Lexmark products	137
Moving the printer	138
Before moving the printer	138
Moving the printer to another location	138
Shipping the printer	138
Administrative support	139
Finding advanced networking and administrator information	139
Using the Embedded Web Server	139
Checking the virtual display	139
Checking the device status	140
Viewing reports	140
Configuring supply notifications	140
Modifying confidential print settings	140
Adjusting Power Saver	141
Setting up e-mail alerts	142
Restoring the factory default settings	142
Troubleshooting	143
Solving basic printer problems	143
Printer control panel display is blank or displays only diamonds	143
Solving printing problems	143
Jobs do not print	143
Confidential and other held jobs do not print	144
Multiple-language PDFs do not print	144
Job takes longer than expected to print	145
Job prints from the wrong tray or on the wrong paper	145
Incorrect characters print	145
Tray linking does not work	145
Large jobs do not collate	146
Unexpected page breaks occur	146
Envelope seals when printing	146
Solving option problems	146
Option does not operate correctly or quits after it is installed	146
Drawers	147
Flash memory card	147
Memory card	147
Solving paper feed problems	148
Paper frequently jams	148
Paper jam message remains after jam is cleared	148
Page that jammed does not reprint after you clear the jam	148
Solving print quality problems	149
Isolating print quality problems	149
Blank pages	150
Characters have jagged or uneven edges	150
Clipped images	150
Gray background	151
Ghost images	151
Incorrect margins	152
Paper curl	152
Print is too dark	153
Print is too light	154
Skewed print	155
Toner fog or background shading appears on the page	155
Toner rubs off	155
Toner specks	156
Transparency print quality is poor	156
Streaked horizontal lines	156
Streaked vertical lines	157
Solid black or white streaks appear on transparencies or paper	158
Embedded Web Server does not open	158
Check the network connections	158
Check the network settings	158
Contacting Customer Support	159
Notices	160
Product information	160
Edition notice	160
UNITED STATES GOVERNMENT RIGHTS	161
Trademarks	161
Federal Communications Commission (FCC) compliance information statement	162
European Community (EC) directives conformity	163
Exposure to radio frequency radiation	163
Industry Canada notice	163
European Community (EC) directives conformity statement for radio products	164
Noise emission levels	165
Waste from Electrical and Electronic Equipment (WEEE) directive	166
Static sensitivity notice	166
ENERGY STAR	166
Laser notice	167
Laser advisory label	167
Power consumption	167
Product power consumption	167
Power Saver	168
Off mode	168
Total energy usage	168
Statement of Limited Warranty	168
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	170