Lexmark Intuition S508 Quick Reference - Page 19

Using the Service Center to solve printer problems, If Troubleshooting does not solve your problem,

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• Turn the printer off, wait about 10 seconds, and then turn the printer back on. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 19 • "Printhead errors" on page 19 • "Software did not install" on page 20 • "Print job does not print or is missing pages" on page 21 • "Printer is printing blank pages" on page 21 • "Printer is busy or does not respond" on page 22 • "Cannot delete documents from the print queue" on page 22 • "Cannot print through USB" on page 22 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press . 4 Press the arrow buttons to scroll to Use Factory, and then press . 5 Complete the initial printer setup. CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off. Note: If you have set the Power Saver timeout in the Setup menu, then press and hold for three seconds to turn off the printer. 2 Press and hold down and , and then press and release to turn the printer on. Note: Do not release and until Language Selection appears on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following: 19

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Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Service Center, use one of these methods:
Method 1
Method 2
If it appears on an error message dialog, click the
For additional assistance, use the Service Center
link.
1
Click
or
Start
.
2
Click
All Programs
or
Programs
, and then select the
printer program folder from the list.
3
Select
Printer Home
.
4
From the Support tab, select
Service Center
.
If Troubleshooting does not solve your problem
Visit our Web site at
to find the following:
•
Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online technical support
•
Contact numbers for telephone technical support
Setup troubleshooting
•
“Incorrect language appears on the display” on page 19
•
“Printhead errors” on page 19
•
“Software did not install” on page 20
•
“Print job does not print or is missing pages” on page 21
•
“Printer is printing blank pages” on page 21
•
“Printer is busy or does not respond” on page 22
•
“Cannot delete documents from the print queue” on page 22
•
“Cannot print through USB” on page 22
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HANGE
THE
LANGUAGE
USING
THE
PRINTER
MENUS
1
From the printer control panel, press
.
2
Press the arrow buttons to scroll to
Defaults
, and then press
.
3
Press the arrow buttons to scroll to
Set Defaults
, and then press
.
4
Press the arrow buttons to scroll to
Use Factory
, and then press
.
5
Complete the initial printer setup.
C
HANGE
THE
LANGUAGE
USING
A
BUTTON
COMBINATION
(
IF
YOU
CANNOT
READ
THE
CURRENT
LANGUAGE
)
1
Turn the printer off.
Note:
If you have set the Power Saver timeout in the Setup menu, then press and hold
for three
seconds to turn off the printer.
2
Press and hold down
and
, and then press and release
to turn the printer on.
Note:
Do not release
and
until
Language Selection
appears on the display, indicating
that the printer has been reset.
3
Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
19