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Lexmark MB2338 Users Guide PDF - Page 187

Scanning takes too long or freezes the computer, Scanner does not respond, Step 1, Scan

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Troubleshooting 187 Scanning takes too long or freezes the computer Action Step 1 Close all applications that are interfering with the scan. Yes Go to step 2. No The problem is solved. Does scanning take too long or freeze the computer? Step 2 Select a lower scan resolution. a From the control panel, navigate to: > Scan To > > Scan Settings > b Adjust the resolution. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 a Check if the power cord is connected properly to the printer and the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. b Copy or scan the document. Is the scanner responding? Step 2 a Check if the printer is turned on. b Resolve any error messages that appear on the display. c Copy or scan the document. The problem is solved. Is the scanner responding? Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn the solved. printer on. b Copy or scan the document. Is the scanner responding? No Go to step 2. Go to step 3. Contact customer support.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Attaching cables	13
Using the control panel	14
Understanding the status of the power button and indicator light	14
Loading paper and specialty media	16
Setting the size and type of the specialty media	16
Configuring Universal paper settings	16
Loading trays	16
Loading the multipurpose feeder	18
Linking trays	19
Paper support	20
Supported paper sizes	20
Supported paper types	22
Supported paper weights	22
Printing	23
Printing from a computer	23
Printing from a mobile device	23
Printing from a mobile device using Lexmark Mobile Print	23
Printing from a mobile device using Google Cloud Print	23
Printing from a mobile device using Mopria Print Service	23
Printing from a mobile device using AirPrint	24
Printing a font sample list	24
Copying	25
Using the automatic document feeder and scanner glass	25
Making copies	25
Copying photos	25
Copying on letterhead	26
Copying on both sides of the paper (two-sided)	26
Reducing or enlarging copies	26
Collating copies	26
Placing separator sheets between copies	27
Copying multiple pages onto a single sheet	27
Creating a copy shortcut	27
E-mailing	28
Using the automatic document feeder and scanner glass	28
Configuring e-mail settings	28
Creating an e-mail shortcut	28
Sending an e-mail using a shortcut number	29
Faxing	30
Setting up the printer to fax	30
Setting up the fax function	30
Setting up fax using a standard telephone line	31
Setting up fax in countries or regions with different telephone wall jacks and plugs	33
Connecting to a distinctive ring service	35
Setting the fax date and time	36
Configuring daylight saving time	36
Using the automatic document feeder and scanner glass	37
Sending a fax	37
Scheduling a fax	38
Creating a fax destination shortcut	38
Changing the fax resolution	38
Adjusting the fax darkness	39
Viewing a fax log	39
Blocking junk faxes	39
Holding a fax	39
Forwarding a fax	40
Scanning	41
Using the automatic document feeder and scanner glass	41
Creating an FTP shortcut	41
Scanning to an FTP server using a shortcut number	41
Understanding the printer menus	42
Menu map	42
Device	43
Preferences	43
Remote Operator Panel	44
Notifications	44
Power Management	46
Information Sent to Lexmark	47
Restore Factory Defaults	48
Maintenance	48
Config Menu	48
Out of Service Erase	51
Visible Home Screen Icons	51
About this Printer	52
Print	52
Layout	52
Setup	53
Quality	54
Job Accounting	55
XPS	56
PDF	56
PostScript	56
PCL	57
HTML	59
Image	59
Paper	60
Tray Configuration	60
Media Configuration	61
Universal Setup	61
Custom Scan Sizes	61
Media Types	62
Copy	62
Copy Defaults	62
Fax	65
Fax Mode	65
Analog Fax Setup	65
General Fax Settings	65
Fax Send Settings	67
Fax Receive Settings	70
Fax Cover Page	73
Fax Log Settings	73
Speaker Settings	74
E-mail	75
E-mail Setup	75
E-mail Defaults	76
Web Link Setup	82
FTP	82
FTP Defaults	82
Network/Ports	87
Network Overview	87
Wireless	88
Ethernet	90
TCP/IP	92
SNMP	93
IPSec	94
802.1x	95
LPD Configuration	95
HTTP/FTP Settings	96
ThinPrint	97
USB	97
Google Cloud Print	97
Wi-Fi Direct	98
Security	99
Security Audit Log	99
Login Restrictions	102
Confidential Print Setup	102
Solutions LDAP Settings	103
Mobile Services Management	103
Miscellaneous	103
Reports	104
Menu Settings Page	104
Device	104
Print	104
Shortcuts	105
Fax	105
Network	105
Help	105
Troubleshooting	106
Troubleshooting	106
Printing the Menu Settings Page	106
Securing the printer	107
Locating the security slot	107
Erasing printer memory	107
Restoring factory default settings	108
Statement of Volatility	108
Maintaining the printer	109
Networking	109
Connecting the printer to a Wi-Fi network	109
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	109
Deactivating the Wi-Fi network	110
Cleaning printer parts	111
Cleaning the printer	111
Cleaning the scanner	112
Ordering parts and supplies	114
Checking the status of parts and supplies	114
Using genuine Lexmark parts and supplies	114
Ordering a toner cartridge	114
Ordering an imaging unit	115
Configuring supply notifications	115
Replacing parts and supplies	116
Replacing the toner cartridge	116
Replacing the imaging unit	118
Replacing the pick tires	120
Replacing the pick roller assembly	122
Replacing the ADF separator roller	126
Moving the printer	128
Moving the printer to another location	128
Shipping the printer	129
Saving energy and paper	129
Configuring power save mode settings	129
Conserving supplies	130
Recycling	130
Recycling Lexmark products	130
Recycling Lexmark packaging	130
Returning Lexmark cartridges for reuse or recycling	131
Clearing jams	132
Avoiding jams	132
Identifying jam locations	133
Paper jam in door A	134
Paper jam in the rear door	138
Paper jam in the standard bin	139
Paper jam in the duplex unit	140
Paper jam in trays	141
Paper jam in the multipurpose feeder	141
Paper jam in the automatic document feeder	142
Troubleshooting	144
Network connection problems	144
Cannot open Embedded Web Server	144
Enabling the USB port	145
Checking the printer connectivity	145
Internal option problems	146
Cannot detect internal option	146
Issues with supplies	147
Replace cartridge, printer region mismatch	147
Non-Lexmark supply	147
Paper feed problems	148
Envelope seals when printing	148
Collated printing does not work	149
Tray linking does not work	149
Paper frequently jams	150
Jammed pages are not reprinted	151
Printing problems	151
Print quality is poor	151
Blank or white pages	151
Dark print	152
Fine lines are not printed correctly	154
Folded or wrinkled paper	155
Gray background	156
Horizontal light bands	158
Incorrect margins	158
Light print	159
Mottled print and dots	161
Paper curl	162
Print crooked or skewed	164
Repeating defects	164
Solid black pages	165
Text or images cut off	167
Toner easily rubs off	168
Vertical dark bands	169
Vertical dark lines or streaks	171
Vertical dark streaks with print missing	172
Vertical light bands	173
Vertical white lines	173
Confidential and other held documents do not print	174
Slow printing	175
Print jobs do not print	177
Adjusting toner darkness	177
The printer is not responding	178
Job prints from the wrong tray or on the wrong paper	179
Faxing problems	180
Cannot send or receive faxes	180
Can receive but not send faxes	182
Can send but not receive faxes	182
Poor fax print quality	183
Scanning problems	184
Cannot scan from a computer	184
Partial copies of document or photo	184
Poor copy quality	185
Vertical dark streaks on output when scanning from the ADF	185
Scan job was not successful	186
Scanner does not close	186
Scanning takes too long or freezes the computer	187
Scanner does not respond	187
Adjusting scanner registration	188
Adjusting ADF registration	188
Contacting customer support	188
Upgrading and migrating	190
Hardware	190
Available internal options	190
Accessing the controller board	190
Installing a memory card	191
Installing an optional card	193
Installing optional trays	195
Software	196
Installing the printer software	196
Adding available options in the print driver	197
Firmware	197
Exporting or importing a configuration file	197
Updating firmware	197
Notices	199
Product information	199
Edition notice	199
GOVERNMENT END USERS	199
Trademarks	200
Licensing notices	200
Noise emission levels	200
Waste from Electrical and Electronic Equipment (WEEE) directive	201
India E-Waste notice	201
Product disposal	201
Static sensitivity notice	201
ENERGY STAR	202
Temperature information	202
Laser notice	202
Power consumption	202
Product power consumption	202
Sleep Mode	203
Hibernate Mode	203
Off mode	204
Total energy usage	204
Regulatory notices for telecommunication terminal equipment	204
Notice to users of the US telephone network: FCC requirements	204
Notice to users of the Canadian telephone network	205
Notice to users of the New Zealand telephone network	205
Japanese telecom notice	206
Regulatory notices for wireless products	207
Modular component notice	207
Exposure to radio frequency radiation	207
Industry Canada (Canada)	207
Federal Communications Commission (FCC) compliance information statement	208
日本の VCCI 規定	209
European Community (EC) directives conformity	209
European Community (EC) directives conformity	209
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	210