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Lexmark MS312dn User Guide - Page 173

Replace unsupported cartridge [32.xy], Solving printer problems, The printer is not responding

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Troubleshooting 173 Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement cartridge, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide. Note: If you do not have a replacement imaging unit, then see the "Ordering supplies" section of the User's Guide or visit www.lexmark.com. Solving printer problems • "Basic printer problems" on page 173 • "Option problems" on page 175 • "MS312 paper feed problems" on page 177 • "MS315 and MS415 paper feed problems" on page 178 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Using this guide	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Additional printer setup	13
Installing internal options	13
Available internal options	13
Accessing the controller board	13
Installing an optional card	14
Installing hardware options	16
Installing optional trays	16
Attaching cables	17
Setting up the printer software	18
Installing the printer	18
Adding available options in the print driver	18
Networking	19
Preparing to set up the printer on an Ethernet network	19
Preparing to set up the printer on a wireless network	20
MS315 and MS415 Wireless Setup Wizard	21
Connecting the printer using the Wireless Setup Wizard	21
MS312 Wi-Fi Protected Setup	21
Connecting the printer to a wireless network using Wi-Fi Protected Setup	21
MS315 and MS415 Wi-Fi Protected Setup	22
Connecting the printer to a wireless network using Wi-Fi Protected Setup	22
Connecting MS312 to a wireless network using the printer software	23
Using the Wireless Setup Utility (Windows only)	23
Using the Wireless Setup Assistant (Macintosh only)	23
Connecting the printer to a wireless network using the Embedded Web Server	24
Verifying printer setup	24
MS312 printing menu settings and network setup pages	24
Printing a menu settings page	24
Printing a network setup page	25
MS315 and MS415 printing menu settings and network setup pages	25
Printing a menu settings page	25
Printing a network setup page	25
Using MS312	26
Using the printer control panel	26
Understanding the colors of the Sleep button and indicator lights	27
Installing the Local Printer Settings Utility	27
Using the Local Printer Settings Utility	28
Using MS315 and MS415	29
Using the control panel	29
Understanding the colors of the Sleep button and indicator lights	30
Accessing the Embedded Web Server	30
Loading paper and specialty media	31
MS312 paper size and type setup	31
Setting the paper size and type	31
Configuring Universal paper settings	31
MS315 and MS415 paper size and type setup	32
Setting the paper size and type	32
Configuring Universal paper settings	32
Using the standard bin and paper stop	32
Loading trays	33
Loading the multipurpose feeder	37
Linking and unlinking trays	40
MS312 tray linking	40
Linking and unlinking trays	40
Configuring a custom paper type	41
Assigning a custom paper type	41
MS315 and MS415 tray linking	42
Linking and unlinking trays	42
Creating a custom name for a paper type	42
Assigning a custom paper type	43
Paper and specialty media guide	44
Paper guidelines	44
Paper characteristics	44
Unacceptable paper	45
Selecting paper	45
Selecting preprinted forms and letterhead	45
Using recycled paper and other office papers	46
Storing paper	47
Using specialty media	47
Tips on using card stock	47
Tips on using envelopes	48
Tips on using labels	48
Tips on using letterhead	49
Tips on using transparencies	49
Supported paper sizes, types, and weights	50
Supported paper sizes	50
Supported paper types and weights	51
Printing	53
Printing a document	53
Printing a document	53
MS312 toner darkness adjustment	53
Adjusting toner darkness	53
MS315 and MS415 toner darkness adjustment	54
Adjusting toner darkness	54
MS315 and MS415 printing confidential and other held jobs	55
Storing print jobs in the printer	55
Printing information pages	55
MS312 information pages	56
Printing a font sample list	56
MS315 and MS415 information pages	56
Printing a font sample list	56
Printing a directory list	56
Printing from a mobile device	56
Canceling a print job	56
Canceling a print job from the printer control panel	56
Canceling a print job from the computer	57
Saving money and the environment	58
Saving paper and toner	58
Using recycled paper	58
Conserving supplies	58
Recycling	59
Recycling Lexmark products	59
Recycling Lexmark packaging	59
Returning Lexmark cartridges for reuse or recycling	59
Managing the printer	61
Finding advanced networking and administrator information	61
Copying printer settings to other printers	61
Configuring supply notifications from the Embedded Web Server	61
MS312 printer management	62
Accessing the remote control panel	62
Viewing reports	63
Restoring factory default settings	63
Creating a printer control panel PIN	63
Saving energy	64
Using Eco-Mode	64
Using Hibernate mode	64
Setting Hibernate Timeout	65
Using Schedule Power Modes	65
MS315 and MS415 printer management	66
Checking the virtual display	66
Modifying confidential print settings	66
Saving energy	66
Using Eco-mode	66
Reducing printer noise	67
Using Hibernate mode	68
Setting Hibernate Timeout	68
Using Schedule Power Modes	69
Adjusting the brightness of the printer display	69
Restoring factory default settings	69
Adjusting Sleep mode	70
Securing the printer	71
Using the security lock feature	71
Statement of Volatility	71
Erasing volatile memory	72
Erasing non-volatile memory	72
MS312 non-volatile memory erase	72
Erasing non-volatile memory	72
MS315 and MS415 non-volatile memory erase	72
Erasing non-volatile memory	72
Finding printer security information	73
Understanding the printer menus	74
MS312 menus list	74
Menus list	74
MS315 and MS415 menus list	74
Menus list	74
Paper menu	75
MS312 paper menu	75
Default Source menu	75
Paper Size/Type menu	76
MS315 and MS415 paper menus	79
Default Source menu	79
Paper Size/Type menu	79
Configure MP menu	82
Substitute Size menu	82
Paper Texture menu	82
Paper Weight menu	84
Paper Loading menu	85
Custom Types menu	86
Universal Setup menu	87
Reports menu	87
Reports menu	87
Network/Ports menu	88
Active NIC menu	88
MS312 network/ports menu	88
Standard Network or Network [x] menu	88
Reports menu	90
Wireless menu	90
MS315 and MS415 network/ports menus	91
Standard Network or Network [x] menus	91
Reports menu	92
Wireless menu	92
Network Card menu	93
TCP/IP menu	93
IPv6 menu	94
Standard USB menu	95
Standard Parallel menu	97
AppleTalk menu	98
SMTP Setup menu	99
Security menu	100
MS315 and MS415 security menu	100
Confidential Print menu	100
Security Audit Log menu	100
Set Date and Time menu	101
Settings menu	102
MS312 general settings	102
General Settings menu	102
MS315 and MS415 general settings	106
General Settings menu	106
Print Settings	114
Setup menu	114
Finishing menu	115
Quality menu	117
XPS menu	118
PostScript menu	118
MS312 print settings	118
Utilities menu	118
PCL Emul menu	119
MS315 and MS415 print settings	121
Job Accounting menu	121
Utilities menu	123
PDF menu	123
PCL Emul menu	124
HTML menu	126
Image menu	127
MS315 and MS415 help menu	128
Help menu	128
Clearing jams	129
Avoiding jams	129
MS312 jams	130
Understanding jam messages and locations	130
Jam, front door [20y.xx]	131
Jam, rear door [20y.xx]	134
Jam, standard bin [20y.xx]	135
Jam, pull tray 1. Push down blue flap. [23y.xx]	136
Jam, tray [x] [24y.xx]	137
Jam, MP feeder [250.xx]	138
MS315 and MS415 jams	139
Understanding jam messages and locations	139
[x]-page jam, open front door. [20y.xx]	140
[x]-page jam, open rear door. [20y.xx]	143
[x]-page jam, clear standard bin. [20y.xx]	144
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	145
[x]-page jam, open tray [x]. [24y.xx]	146
[x]-page jam, clear manual feeder. [25y.xx]	147
Maintaining the printer	149
Cleaning the printer	149
Checking the status of parts and supplies	149
Estimated number of remaining pages	150
Ordering parts and supplies	150
Using genuine Lexmark parts and supplies	150
Ordering toner cartridges	150
Ordering an imaging unit	151
Storing supplies	151
Replacing supplies	152
Replacing the toner cartridge	152
Replacing the imaging unit	153
Moving the printer	155
Before moving the printer	155
Moving the printer to another location	156
Shipping the printer	156
Troubleshooting	157
Understanding the printer messages	157
MS312 printer messages	157
Bin full. Remove paper.	157
Cannot collate large document [37]	157
Cannot defrag flash memory [37]	157
Change [paper source] to [custom string]. Load [orientation].	157
Change [paper source] to [custom type name]. Load [orientation].	158
Change [paper source] to [paper size]. Load [orientation].	158
Change [paper source] to [paper type] [paper size]. Load [orientation].	158
Complex page may misprint [39]	158
Defective flash memory [51]	158
Flash memory full [52]	159
Flash memory unformatted [53]	159
Load MP feeder with [custom type name] [orientation]	159
Load MP feeder with [custom string] [orientation]	159
Load MP feeder with [paper size] [orientation]	160
Load MP feeder with [paper type] [paper size] [orientation]	160
Memory low, no Resource Save [35]	160
Non-Lexmark [supply type], see User’s Guide [33.xy]	160
Network error, port [x] [54]	161
Network error, standard port [54]	161
Paper too short [34]	161
Parallel port disabled [56]	161
Printer restart. Check last job.	162
Rear USB port disabled [56]	162
Too many trays. Remove some. [58]	162
MS315 and MS415 printer messages	162
Change [paper source] to [custom string] load [orientation]	162
Change [paper source] to [custom type name] load [orientation]	162
Change [paper source] to [paper size] load [orientation]	163
Change [paper source] to [paper type] [paper size] load [orientation]	163
Complex page, some data may not have printed [39]	163
Configuration change, some held jobs were not restored [57]	163
Defective flash detected [51]	163
Incorrect paper size, open [paper source] [34]	164
Insufficient memory to support Resource Save feature [35]	164
Insufficient memory to collate job [37]	164
Insufficient memory for Flash Memory Defragment operation [37]	164
Insufficient memory, some Held Jobs were deleted [37]	164
Insufficient memory, some held jobs will not be restored [37]	165
Load Manual Feeder with [custom type name] [orientation]	165
Load Manual Feeder with [custom string] [orientation]	165
Load Manual Feeder with [paper size] [orientation]	165
Load Manual Feeder with [paper type] [paper size] [orientation]	165
Network [x] software error [54]	166
Non-Lexmark [supply type], see User’s Guide [33.xy]	166
Not enough free space in flash memory for resources [52]	166
Printer had to restart. Last job may be incomplete.	166
Remove paper from standard output bin	167
Serial option [x] error [54]	167
SMTP server not set up. Contact system administrator.	167
Standard network software error [54]	167
Standard parallel port disabled [56]	167
Standard USB port disabled [56]	168
Too many flash options installed [58]	168
Too many trays attached [58]	168
Unformatted flash detected [53]	168
Unsupported option in slot [x] [55]	168
Weblink server not set up. Contact system administrator.	169
Cartridge, imaging unit mismatch [41.xy]	169
Cartridge low [88.xy]	169
Cartridge nearly low [88.xy]	169
Cartridge very low, [x] estimated pages remain [88.xy]	169
Close front door	169
Credentials invalid. Print job canceled.	169
Imaging unit low [84.xy]	170
Imaging unit nearly low [84.xy]	170
Imaging unit very low, [x] estimated pages remain [84.xy]	170
Insert tray [x]	170
Load [paper source] with [custom string] [orientation]	170
Load [paper source] with [custom type name] [orientation]	170
Load [paper source] with [paper size] [orientation]	171
Load [paper source] with [paper type] [paper size] [orientation]	171
Memory full [38]	171
Print quota exceeded. Print job canceled.	171
Print quota exceeded. Print job incomplete.	171
Reinstall missing or unresponsive cartridge [31.xy]	171
Reinstall missing or unresponsive imaging unit [31.xy]	172
Replace cartridge, 0 estimated pages remain [88.xy]	172
Replace cartridge, printer region mismatch [42.xy]	172
Replace imaging unit, 0 estimated pages remain [84.xy]	172
Replace unsupported cartridge [32.xy]	173
Replace unsupported imaging unit [32.xy]	173
Solving printer problems	173
Basic printer problems	173
The printer is not responding	173
Printer display is blank	175
Option problems	175
Cannot detect internal option	175
Tray problems	176
MS312 paper feed problems	177
Paper jam message remains after jam is cleared	177
Jammed pages are not reprinted	177
MS315 and MS415 paper feed problems	178
Paper frequently jams	178
Paper jam message remains after jam is cleared	178
Jammed pages are not reprinted	179
Solving print problems	179
Printing problems	179
Print jobs do not print	179
Printing slows down	180
Job prints from the wrong tray or on the wrong paper	180
Incorrect characters print	181
Tray linking does not work	181
Large jobs do not collate	182
Unexpected page breaks occur	182
MS312 printing problems	183
Print job takes longer than expected	183
MS315 and MS415 printing problems	184
Multiple-language PDF files do not print	184
Confidential and other held jobs do not print	184
Print job takes longer than expected	185
Print quality problems	185
Clipped pages or images	185
Shadow images appear on prints	186
Gray background on prints	187
Incorrect margins on prints	188
Paper curl	189
Print irregularities	190
Repeating defects appear on prints	191
Print is too dark	191
Print is too light	193
Printer is printing blank pages	194
Skewed print	195
Printer is printing solid black pages	196
Transparency print quality is poor	196
Streaked horizontal lines appear on prints	197
Streaked vertical lines appear on prints	198
Horizontal voids appear on prints	199
Vertical voids appear on prints	200
Toner specks appear on prints	201
Toner fog or background shading appears on prints	201
Toner rubs off	201
Uneven print density	202
MS312 print quality problem	202
Characters have jagged or uneven edges	202
MS315 and MS415 print quality problem	203
Characters have jagged or uneven edges	203
Embedded Web Server does not open	204
Contacting customer support	205
Notices	206
Product information	206
Edition notice	206
GOVERNMENT END USERS	206
Trademarks	207
Federal Communications Commission (FCC) compliance information statement	208
Modular component notice	208
Licensing notices	208
Noise emission levels	209
Waste from Electrical and Electronic Equipment (WEEE) directive	209
India E-Waste notice	209
Product disposal	209
Static sensitivity notice	210
ENERGY STAR	210
Temperature information	210
Laser notice	210
Laser advisory label	210
Power consumption	211
Product power consumption	211
Sleep Mode	212
Hibernate Mode	212
Off mode	212
Total energy usage	212
European Community (EC) directives conformity	213
Regulatory notices for wireless products	213
Exposure to radio frequency radiation	213
Industry Canada (Canada)	213
Notice to users in the European Union	214
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	216
Patent acknowledgment	218