Lexmark MS312dn User Guide - Page 177
MS312 paper feed problems, Paper jam message remains after jam is cleared
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Troubleshooting 177 Action Yes Step 4 Go to step 5. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 18. No Manually add the tray in the printer driver. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. The problem is solved. Contact customer support. Is the tray working? MS312 paper feed problems Paper jam message remains after jam is cleared Action Open front door and remove all trays. a Clear any jammed pages. Note: Make sure all paper fragments are removed. b Press to clear the message and continue printing. Does the paper jam message remain? Yes Contact customer support. No The problem is solved. Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Yes No The problem is solved. Contact customer support. > Settings > > General Settings > > Print Recovery > > Jam Recovery > 2 Press the arrow buttons until On or Auto appears, and then press . b Resend the pages that did not print. Were the jammed pages reprinted?