Lexmark MS321 Users Guide PDF - Page 89

Paper frequently jams, Jammed s are not reprinted, Step 1, Notes, Paper, Tray Configuration

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Troubleshooting 89 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document. No The problem is solved. Do paper jams occur frequently? Step 2 a From the control panel, navigate to: Go to step 3. The problem is solved. > Paper > > Tray Configuration > Size/Type > b Set the correct paper size and type. c Print the document. > Paper Do paper jams occur frequently? Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Contact customer The problem is support. solved. Do paper jams occur frequently? Jammed pages are not reprinted Action Yes No 1 From the control panel, navigate to: The problem is solved. > Notifications > 2 From the Printer Jam Recovery menu, select On or Auto, and then press Contact customer support. . Are the jammed pages reprinted?

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Paper frequently jams
Action
Yes
No
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Go to step 2.
The problem is
solved.
Step 2
a
From the control panel, navigate to:
>
Paper
>
>
Tray Configuration
>
>
Paper
Size/Type
>
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Go to step 3.
The problem is
solved.
Step 3
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Do paper jams occur frequently?
Contact
customer
support
.
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
1
From the control panel, navigate to:
>
Notifications
>
2
From the Printer Jam Recovery menu, select
On
or
Auto
, and then press
.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support
.
Troubleshooting
89