Lexmark MX717 User Guide - Page 289

Troubleshooting 289 Action Yes Step 2 Check the cable and the ISP connection. The problem is solved. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded. Does the Internal Solutions Port operate correctly? Tray problems Action Yes Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved. the printer back on. b Resend the print job. Is the tray working? Step 3 Go to step 4. Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Is the tray listed in the menu settings page? No Contact customer support. No Go to step 2. Go to step 3. Reinstall the tray. For more information, see the setup documentation that came with the tray.