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Lexmark MX717 User Guide - Page 322

Caller ID is not shown, Cannot send or receive a fax, Notes, Step 1

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Troubleshooting 322 Caller ID is not shown Action Yes Contact your telephone company to check if your telephone line The problem is is subscribed to the caller ID service. solved. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). • The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns. • Contact your telephone company to determine which pattern or switch setting to use. Does the caller ID appear? No Contact customer support. Cannot send or receive a fax Action Step 1 Check if an error or status message appears on the display. Yes Clear the error or status message. No Go to step 2. Is there an error or status message on the display? Step 2 Go to step 3. Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 3 Go to step 4. Check the power. Check if the printer is plugged in and turned on, and if Ready appears on the display. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the printer, and then wait until Ready appears on the display. Is the printer turned on, and does Ready appear on the display? Step 4 Check the printer connections. If applicable, check if the cable connections for the following equipment are secure: • Telephone • Handset • Answering machine Go to step 5. Securely connect the cables. Are the cable connections secure?

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	14
Using the ADF and scanner glass	15
Understanding the printer control panel	16
Using the printer control panel	16
Understanding the colors of the Sleep button and indicator lights	16
Understanding the home screen	17
Using the touch-screen buttons	19
Setting up and using the home screen applications	21
Finding the IP address of the printer	21
Finding the IP address of the computer	21
Accessing the Embedded Web Server	21
Customizing the home screen	22
Understanding the different applications	22
Activating the home screen applications	23
Finding information about the home screen applications	23
Setting up Forms and Favorites	23
Setting up Card Copy	24
Using MyShortcut	24
Setting up Multi Send	25
Setting up Scan to Network	25
Setting up Remote Operator Panel	26
Exporting and importing a configuration	27
Additional printer setup	28
Installing internal options	28
Available internal options	28
Accessing the controller board	28
Installing a memory card	32
Installing an optional card	33
Installing an Internal Solutions Port	35
Installing a printer hard disk	40
Removing a printer hard disk	45
Installing hardware options	48
Order of installation	48
Installing optional trays	48
Attaching cables	51
Setting up the printer software	53
Installing the printer software	53
Adding available options in the print driver	54
Networking	54
Preparing to set up the printer on an Ethernet network	54
Preparing to set up the printer on a wireless network	55
Connecting the printer using the Wireless Setup Wizard	56
Connecting the printer to a wireless network using Wi-Fi Protected Setup	56
Connecting the printer to a wireless network using the Embedded Web Server	57
Changing port settings after installing an internal solutions port	58
Setting up serial printing (Windows only)	58
Verifying printer setup	59
Printing a menu settings page	59
Printing a network setup page	59
Loading paper and specialty media	60
Setting the paper size and type	60
Configuring Universal paper settings	60
Loading the 250- or 550-sheet tray	60
Loading the 2100-sheet tray	67
Loading the multipurpose feeder	73
Linking and unlinking trays	77
Linking and unlinking trays	77
Creating a custom name for a paper type	78
Assigning a custom paper type	78
Paper and specialty media guide	80
Using specialty media	80
Tips on using card stock	80
Tips on using envelopes	80
Tips on using labels	81
Tips on using letterhead	81
Tips on using transparencies	82
Paper guidelines	82
Paper characteristics	82
Selecting paper	83
Selecting preprinted forms and letterhead	83
Using recycled paper and other office papers	83
Storing paper	85
Supported paper sizes, types, and weights	85
Paper sizes supported by the printer	85
Paper types and weights supported by the printer	87
Printing	88
Printing a document	88
Printing forms	88
Printing from a computer	88
Adjusting toner darkness	88
Printing from a mobile device	89
Printing from a mobile device using Mopria Print Service	89
Printing from a mobile device using Google Cloud Print	89
Printing from a mobile device using AirPrint	89
Printing from a mobile device using Lexmark Mobile Print	90
Printing from a flash drive	90
Printing from a flash drive	90
Supported flash drives and file types	91
Printing confidential and other held jobs	92
Storing print jobs in the printer	92
Printing held jobs	93
Modifying confidential print settings	93
Printing information pages	93
Printing a font sample list	93
Printing a directory list	94
Canceling a print job	94
Canceling a print job from the printer control panel	94
Canceling a print job from the computer	94
Copying	95
Making copies	95
Making a quick copy	95
Copying using the ADF	95
Copying using the scanner glass	96
Copying photos	96
Copying on specialty media	96
Copying on transparencies	96
Copying on letterhead	97
Creating a copy shortcut using the printer control panel	97
Customizing copy settings	98
Copying to a different size	98
Making copies using paper from a selected tray	98
Copying different paper sizes	98
Copying on both sides of the paper (duplexing)	99
Reducing or enlarging copies	100
Adjusting copy quality	100
Collating copies	101
Placing separator sheets between copies	101
Copying multiple pages onto a single sheet	102
Creating a custom copy job	102
Placing information on copies	103
Placing a header or footer on pages	103
Placing an overlay message on each page	103
Canceling a copy job	104
Canceling a copy job while the original document is in the ADF	104
Canceling a copy job while copying pages using the scanner glass	104
Canceling a copy job while pages are being printed	104
Understanding the copy options	104
Copy from	104
Copy to	104
Scale	105
Darkness	105
Sides (Duplex)	105
Collate	105
Copies	105
Content	105
Save As Shortcut	106
Using the advanced options	106
E-mailing	107
Setting up the printer to e-mail	107
Setting up the e-mail function	107
Configuring e-mail settings	107
Creating an e-mail shortcut	108
Creating an e-mail shortcut using the Embedded Web Server	108
Creating an e-mail shortcut using the printer control panel	108
E-mailing a document	109
Sending an e-mail using the printer control panel	109
Sending an e-mail using a shortcut number	109
Sending an e-mail using the address book	109
Customizing e-mail settings	110
Adding e-mail subject and message information	110
Changing the output file type	110
Canceling an e-mail	111
Understanding the e-mail options	111
Recipient(s)	111
Subject	111
Message	111
File Name	111
Save As Shortcut	111
Original Size	111
Darkness	111
Resolution	111
Content	112
Send As	112
Page Setup	112
Scan Preview	112
Using the advanced options	113
Faxing	114
Setting up the printer to fax	114
Initial fax setup	114
Choosing a fax connection	115
Setting up fax using a standard telephone line	115
Setting up fax using digital subscriber line	120
Setting up fax using VoIP telephone service	121
Setting up fax using cable modem connection	122
Setting up fax in countries or regions with different telephone wall jacks and plugs	124
Connecting to a distinctive ring service	127
Setting the outgoing fax name and number	127
Setting the date and time	128
Configuring the printer to observe daylight saving time	128
Sending a fax	128
Sending a fax using the printer control panel	128
Sending a fax using the computer	129
Sending a fax using a shortcut number	129
Sending a fax using the address book	130
Sending a fax at a scheduled time	130
Creating shortcuts	130
Creating a fax destination shortcut using the Embedded Web Server	130
Creating a fax destination shortcut using the printer control panel	131
Customizing fax settings	131
Changing the fax resolution	131
Making a fax lighter or darker	132
Viewing a fax log	132
Blocking junk faxes	132
Canceling an outgoing fax	133
Canceling a fax while the original documents are still scanning	133
Canceling a fax after the original documents have been scanned to memory	133
Holding and forwarding faxes	133
Holding faxes	133
Forwarding a fax	134
Understanding the fax options	134
Content	134
Resolution	135
Darkness	135
Page Setup	135
Scan Preview	135
Delayed Send	135
Using the advanced options	135
Scanning	137
Using Scan to Network	137
Scanning to an FTP address	137
Creating shortcuts	137
Creating an FTP shortcut using the Embedded Web Server	137
Creating an FTP shortcut using the printer control panel	138
Scanning to an FTP address	138
Scanning to an FTP address using the printer control panel	138
Scanning to an FTP address using a shortcut number	139
Scanning an FTP using the address book	139
Scanning to a computer or flash drive	140
Scanning to a computer using the Embedded Web Server	140
Setting up Scan to Computer	141
Scanning to a flash drive	141
Understanding the scan options	142
FTP	142
File Name	142
Save As Shortcut	142
Original Size	142
Send As	142
Resolution	142
Darkness	142
Page Setup	143
Content	143
Scan Preview	143
Using the advanced options	143
Understanding the printer menus	145
Menus list	145
Paper menu	146
Default Source menu	146
Configure MP menu	146
Paper Size/Type menu	147
Substitute Size menu	150
Paper Texture menu	150
Paper Weight menu	152
Paper Loading menu	154
Custom Types menu	155
Custom Names menu	155
Custom Scan Sizes menu	156
Universal Setup menu	156
Reports Menu	157
Reports menu	157
Network/Ports menu	159
Active NIC menu	159
Standard Network or Network [x] menu	159
Reports menu	160
Network Card menu	161
TCP/IP menu	161
IPv6 menu	162
Wireless menu	163
AppleTalk menu	164
Standard USB menu	164
Parallel [x] menu	166
Serial [x] menu	168
SMTP Setup menu	171
Security menu	172
Edit Security Setups menu	172
Miscellaneous Security Settings menu	173
Confidential Print menu	174
Erase Temporary Data Files menu	174
Security Audit Log menu	175
Set Date/Time menu	177
Settings menu	179
General Settings menu	179
Copy Settings menu	187
Fax Settings menu	190
Fax Mode (Analog Fax Setup) menu	190
Fax Mode (Fax Server Setup) menu	199
E-mail Settings menu	201
FTP Settings menu	206
Flash Drive menu	211
OCR Settings menu	216
Print Settings	216
Setup menu	216
Finishing menu	218
Quality menu	220
Job Accounting menu	220
Utilities menu	222
XPS menu	223
PDF menu	223
PostScript menu	223
PCL Emul menu	224
HTML menu	227
Image menu	228
Help menu	228
Saving money and the environment	229
Saving paper and toner	229
Using recycled paper	229
Conserving supplies	229
Saving energy	229
Using Eco-Mode	229
Reducing printer noise	230
Adjusting Sleep mode	231
Using Hibernate mode	231
Adjusting the brightness of the printer display	231
Recycling	232
Recycling Lexmark products	232
Recycling Lexmark packaging	232
Returning Lexmark cartridges for reuse or recycling	232
Securing the printer	233
Statement of Volatility	233
Erasing volatile memory	233
Erasing non-volatile memory	234
Erasing printer hard disk memory	234
Configuring printer hard disk encryption	235
Finding printer security information	236
Maintaining the printer	237
Cleaning printer parts	237
Cleaning the printer	237
Cleaning the scanner	237
Checking the status of parts and supplies	240
Checking the status of parts and supplies on the printer control panel	240
Checking the status of parts and supplies from the Embedded Web Server	240
Ordering parts and supplies	240
Using genuine Lexmark parts and supplies	240
Estimated number of remaining pages	240
Ordering toner cartridges	241
Ordering an imaging unit	242
Ordering a maintenance kit	242
Storing supplies	243
Replacing supplies	244
Replacing the toner cartridge	244
Replacing the imaging unit	246
Moving the printer	249
Moving the printer to another location	249
Shipping the printer	250
Managing the printer	251
Finding advanced networking and administrator information	251
Checking the virtual display	251
Setting up e-mail alerts	251
Viewing reports	252
Configuring supply notifications from the Embedded Web Server	252
Restoring factory default settings	253
Clearing jams	254
Avoiding jams	254
Identifying jam locations	255
Paper jam in the front cover	256
Paper jam in the rear door	259
Paper jam in the standard bin	261
Paper jam in the duplex unit	262
Paper jam in trays	263
Paper jam in the multipurpose feeder	264
Paper jam in the automatic document feeder	265
Troubleshooting	267
Understanding the printer messages	267
Cartridge low [88.xy]	267
Cartridge, imaging unit mismatch [41.xy]	267
Cartridge nearly low [88.xy]	267
Cartridge very low, [x] estimated pages remain [88.xy]	267
Change [paper source] to [custom string] load [orientation]	267
Change [paper source] to [custom type name] load [orientation]	267
Change [paper source] to [paper size] load [orientation]	268
Change [paper source] to [paper type] [paper size] load [orientation]	268
Check tray [x] connection	268
Close door or insert cartridge	268
Close flatbed cover and load originals if restarting job [2yy.xx]	269
Close top access cover	269
Complex page, some data may not have printed [39]	269
Configuration change, some held jobs were not restored [57]	269
Defective flash detected [51]	269
Disk full [62]	270
Disk full, scan job canceled	270
Disk must be formatted for use in this device	270
Disk near full. Securely clearing disk space.	270
Error reading USB drive. Remove USB.	270
Error reading USB hub. Remove hub.	270
Fax memory full	270
Fax partition inoperative. Contact system administrator.	271
Fax server 'To Format' not set up. Contact system administrator.	271
Fax Station Name not set up. Contact system administrator.	271
Fax Station Number not set up. Contact system administrator.	271
Imaging unit low [84.xy]	271
Imaging unit nearly low [84.xy]	271
Imaging unit very low, [x] estimated pages remain [84.xy]	271
Incompatible tray [x] [59]	272
Incorrect paper size, open [paper source] [34]	272
Insert Tray [x]	272
Install Tray [x]	272
Insufficient memory to collate job [37]	272
Insufficient memory to support Resource Save feature [35]	273
Insufficient memory, some Held Jobs were deleted [37]	273
Insufficient memory, some held jobs will not be restored [37]	273
Load [paper source] with [custom string] [paper orientation]	273
Load [paper source] with [custom type name] [paper orientation]	273
Load [paper source] with [paper size] [paper orientation]	273
Load [paper source] with [paper type] [paper size] [paper orientation]	273
Load multipurpose feeder with [custom string] [paper orientation]	274
Load multipurpose feeder with [custom type name] [paper orientation]	274
Load multipurpose feeder with [paper size] [paper orientation]	274
Load multipurpose feeder with [paper type] [paper size] [paper orientation]	274
Maintenance kit low [80.xy]	274
Maintenance kit nearly low [80.xy]	275
Maintenance kit very low, [x] estimated pages remain [80.xy]	275
Memory full [38]	275
Memory full, cannot print faxes	275
Misfeed cleared, extra sheets in output bin [24y.xx]	275
Network [x] software error [54]	275
No analog phone line connected to modem, fax is disabled.	275
Non-Lexmark [supply type], see User’s Guide [33.xy]	275
Not enough free space in flash memory for resources [52]	276
Paper changes needed	276
Parallel port [x] disabled [56]	276
Printer had to restart. Last job may be incomplete.	276
Reinstall missing or unresponsive cartridge [31.xy]	277
Remove defective disk [61]	277
Remove packaging material, [area name]	277
Remove paper from standard output bin	277
Replace all originals if restarting job.	277
Replace cartridge, 0 estimated pages remain [88.xy]	277
Replace cartridge, printer region mismatch [42.xy]	277
Replace defective imaging unit [31.xy]	278
Replace imaging unit, 0 estimated pages remain [84.xy]	278
Replace jammed originals if restarting job.	278
Replace last scanned page and jammed originals if restarting job.	279
Replace maintenance kit, recommended life exceeded [80.xy]	279
Replace maintenance kit to resume printing [80.xy]	279
Replace missing cartridge [31.xy]	279
Replace missing fuser [80.xx]	279
Replace missing imaging unit [31.xy]	279
Replace roller kit [81.xx]	279
Replace separator pad	280
Replace unsupported cartridge [32.xy]	280
Replace unsupported imaging unit [32.xy]	280
Replace wiper	281
Restore held jobs?	281
Scan document too long	281
Scanner automatic feeder cover open	281
Scanner disabled by admin [840.01]	281
Scanner disabled. Contact system administrator if problem persists. [840.02]	281
Scanner jam access cover open	281
Scanner jam, open and close automatic feeder top cover [2yy.xx]	281
Scanner jam, remove all originals from the scanner [2yy.xx]	282
Scanner jam, remove jammed originals from the scanner [2yy.xx]	282
Scanner maintenance required soon, use ADF Kit [80]	282
Scanner maintenance required, use ADF Kit [80]	282
Serial port [x] disabled [56]	282
SMTP server not set up. Contact system administrator.	282
Some held jobs were not restored	282
Standard network software error [54]	282
Standard USB port disabled [56]	283
Supply needed to complete job	283
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	283
Too many disks installed [58]	283
Too many flash options installed [58]	283
Too many trays attached [58]	283
Tray [x] paper size unsupported	284
Unformatted flash detected [53]	284
Unsupported disk	284
Unsupported option in slot [x] [55]	284
USB port [x] disabled [56]	284
Weblink server not set up. Contact system administrator.	284
Solving printer problems	285
Basic printer problems	285
The printer is not responding	285
Printer display is blank	287
Hardware and internal option problems	287
Cannot detect internal option	287
Internal print server does not operate correctly	288
Internal Solutions Port does not operate correctly	288
Tray problems	289
USB/parallel interface card does not operate correctly	290
Paper feed problems	290
Jammed pages are not reprinted	290
Paper frequently jams	291
Paper jam message remains after jam is cleared	291
Solving print problems	292
Printing problems	292
Confidential and other held documents do not print	292
Envelope seals when printing	293
Error message about reading the flash drive appears	293
Incorrect characters print	294
Job prints from the wrong tray or on the wrong paper	294
Large jobs do not collate	295
Multiple-language PDF files do not print	295
Print jobs do not print	296
Print job takes longer than expected	297
Printing slows down	298
Tray linking does not work	298
Unexpected page breaks occur	299
Print quality problems	299
Characters have jagged or uneven edges	299
Clipped pages or images	300
Compressed images appear on prints	301
Gray background on prints	302
Horizontal voids appear on prints	303
Incorrect margins on prints	304