Lexmark X215 User's Guide - Page 81

Printing and copying problems - driver scan

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Printing and copying problems Problem Possible cause Solution Machine does not print. Machine is not receiving power. • Check the power cord connections. • Check the power switch and the power source. Machine is busy scanning. Wait until scanning is complete before using the printer. Machine is not selected as the default printer. Select Lexmark X215 as your default printer in Windows. Front or rear covers are not Close the covers. closed. Paper jam. Clear the paper jam. See page 73. No paper loaded. Load paper. See page 21. Toner cartridge is not installed. Install the toner cartridge. See page 11. Connection cable between the computer and the machine is not connected properly. Disconnect the printer cable, and then reconnect it. Connection cable between the computer and the machine is defective. • If possible, attach the cable to another computer that is working properly and print a job. • Try a new printer cable. Port setting is incorrect. • Check the Windows printer setting to make sure that the print job is sent to the correct port, for example, LPT1. • If the computer has more than one port, make sure that the machine is attached to the correct one. Configuration incorrect. Ensure the printer settings are correct. Machine is malfunctioning. Check the display message on the operator panel to determine if the machine is indicating a system error. Print job is extremely Job may be very complex. slow. • Reduce the complexity of the page. • Adjust the print quality settings. If using Windows 98/Me, the Spool setting may be set incorrectly. 1 Click Start Settings Printers. 2 Right-click the Lexmark X215 printer icon. 3 Click Properties. 4 From the Details tab, click Spool Settings. 5 Select the spool setting you want. Half the page is blank. Page orientation setting may Change the page orientation in your program. See be incorrect. page 31. Paper size and the paper size Ensure that the paper size in the printer driver settings do not match. settings matches the paper in the tray. Solving problems 81

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Solving problems
81
Printing and copying problems
Problem
Possible cause
Solution
Machine does not
print.
Machine is not receiving
power.
•
Check the power cord connections.
•
Check the power switch and the power source.
Machine is busy scanning.
Wait until scanning is complete before using the
printer.
Machine is not selected as
the default printer.
Select Lexmark X215 as your default printer in
Windows.
Front or rear covers are not
closed.
Close the covers.
Paper jam.
Clear the paper jam. See page 73.
No paper loaded.
Load paper. See page 21.
Toner cartridge is not
installed.
Install the toner cartridge. See page 11.
Connection cable between
the computer and the
machine is not connected
properly.
Disconnect the printer cable, and then reconnect it.
Connection cable between
the computer and the
machine is defective.
•
If possible, attach the cable to another computer
that is working properly and print a job.
•
Try a new printer cable.
Port setting is incorrect.
•
Check the Windows printer setting to make sure
that the print job is sent to the correct port, for
example, LPT1.
•
If the computer has more than one port, make sure
that the machine is attached to the correct one.
Configuration incorrect.
Ensure the printer settings are correct.
Machine is malfunctioning.
Check the display message on the operator panel to
determine if the machine is indicating a system error.
Print job is extremely
slow.
Job may be very complex.
•
Reduce the complexity of the page.
•
Adjust the print quality settings.
If using Windows 98/Me, the
Spool setting may be set
incorrectly.
1
Click
Start
Settings
Printers
.
2
Right-click the
Lexmark X215
printer icon.
3
Click
Properties
.
4
From the
Details
tab, click
Spool Settings
.
5
Select the spool setting you want.
Half the page is
blank.
Page orientation setting may
be incorrect.
Change the page orientation in your program. See
page 31.
Paper size and the paper size
settings do not match.
Ensure that the paper size in the printer driver
settings matches the paper in the tray.