Lexmark X342N Troubleshooting Guide - Page 1

Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until Language appears on the display. 5 Press . 6 Press or repeatedly until the language you want appears on the display. 7 Press . 8 Press Back repeatedly to return to the Ready prompt. Display is not lit 1 Turn off the MFP. 2 Disconnect the power supply cord from the wall outlet, and then from the MFP. 3 Plug the cord all the way into the MFP. 4 Plug the cord into an electrical outlet that other electrical devices have been using. 5 Turn on the MFP. Software will not install If the software does not launch automatically when you insert the CD: 1 Close all open software applications. 2 Temporarily disable any anti-virus programs. 3 Double-click the My Computer icon. 4 For Windows XP, click Start to access the My Computer icon. 5 Double-click the CD-ROM drive icon. 6 If necessary, double-click setup.exe. 7 Follow the instructions on the computer screen to install the software. Note: After installing the software, be sure to re-enable your anti-virus software. If the MFP is connected to the computer through another device: 1 Disconnect the USB cable from any other device such as a USB hub or switch box. 2 Directly connect the cable to the MFP and the computer. Unable to connect over a network Make sure you are using the correct cable, that it is securely connected, and the network options are properly configured. For more information, see the User's Guide. Note: Connecting over a network is only available on the X342n. Removing and reinstalling the drivers software If the software is not functioning properly or a communications error message appears, you may need to remove and then reinstall the drivers software. If the problems persist, follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start  Programs  Lexmark  Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any Add New Hardware screens appear, click Cancel. 6 Eject and reinsert the software CD. 7 Reconnect the USB cable to the computer. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. For Windows XP, click Start to access the My Computer icon. 2 Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to complete the installation. Jams and misfeeds troubleshooting Avoiding Jams Follow these tips to help prevent document and paper jams. • Use only recommended print materials. • Do not mix paper types in the paper tray. • Do not use creased, damp, or curled paper. • Flex, fan, and straighten the paper before loading. • Make sure the adjustable paper guides are positioned correctly. • Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual feeder. • Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray. • Do not remove the paper from the tray while printing.