Lexmark X342N Troubleshooting Guide - Page 4

Black pages • Replace the toner cartridge. For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see the User's Guide. • The MFP may need to be serviced. Call a service representative. Scan troubleshooting Scanner does not respond • Check the display. If there is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is not on hold or paused. 1 Click Start  Settings  Printers and Faxes or Printers. or Click Start  Control Panel  Printers and Other Hardware  Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. If you are printing a document, wait until printing is done before sending the scan job. Scans very slowly • Close all applications not in use. • If you are printing a document, wait until printing is done before sending the scan job. • To change the scanning resolution to a lower value: 1 From the control panel, press Scan. 2 From the QLINK dialog on the computer screen, select the location you want to use. 3 Click Edit. 4 Under Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. Scan was unsuccessful • Restart the computer. • Remove and reinstall the software. For more information, see "Removing and reinstalling the drivers software" on page 1. Partial document scans • Make sure the document is loaded correctly into the ADF or on the scanner glass. • Make sure that the paper size settings match the paper in the tray. Fax troubleshooting Cannot send or receive a fax • Check the display. If there is an error message, see the User's Guide. • Make sure cable connections for the following hardware are secure, if applicable: - Power supply - Telephone - Handset - Answering machine • Check the telephone wall jack. 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the jack. 4 If you still do not hear a dial tone, connect the printer to a different telephone jack. • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. • Check for and clear any paper jams. • Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting. Can send but not receive faxes • Load paper to print any faxes that have been stored in the printer. • Check to see whether Fax Forwarding is selected. 1 From the control panel, press Fax. 2 Press Menu. 3 Press or repeatedly until FAX ADVANCED appears. 4 Press . 5 Press or repeatedly until Fax Forwarding appears. 6 Press . 7 Press or repeatedly until Off appears. 8 Press . Can receive but not send faxes • Make sure the document is loaded correctly into the ADF or on the scanner glass. • Check the Prefix setting. 1 From the control panel, press Fax. 2 Press Menu. 3 Press or repeatedly until FAX DEFAULTS appears.