Lexmark X342N Troubleshooting Guide - Page 2

Paper or specialty media misfeeds, skews, or multiple sheets stick together • Load a smaller amount of paper into the MFP. See the User's Guide for more information about maximum loading amounts for each paper type. • Use only new, unwrinkled paper. • Prepare the stack of paper for loading by flexing or fanning it back and forth. Straighten the edges on a level surface Paper does not feed • Make sure paper is loaded correctly. • Load a smaller amount of paper into the MFP. Paper stacks poorly in the front output slot • Extend the paper stop. • Do not let too much paper stack up in the front output slot. Envelopes skew or fail to feed correctly Insert a single envelope in the manual feeder, and make sure the guides are against both sides of the envelope. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. For more information, see "Removing and reinstalling the drivers software" on page 1. • If you are scanning a document, wait until scanning is complete before using the MFP. • Restart the computer. • Make sure the MFP is set as the default printer. 1 Click Start  Settings  Printers and Faxes or Printers. or Click Start  Control Panel  Printers and Other Hardware  Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. • Make sure the front cover is closed. • Make sure the toner cartridge is installed correctly. For more information, see the User's Guide. • Disconnect the USB cable, and then reconnect it. Print speed is slow. • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • If you are using the manual feeder, this is normal. Print quality troubleshooting Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • You may be able to temporarily extend the toner cartridge life by shaking the toner cartridge. • Install a new toner cartridge. For more information, see the User's Guide. • Only use new, dry paper. • Make sure the front door is securely latched on both sides. • For copies, adjust the darkness settings by pressing Darkness from the control panel. • For prints, adjust the darkness settings from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the Ready prompt. • For prints, adjust the darkness settings from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the Ready prompt.