Lexmark X464de User's Guide - Page 10

233 paper jam

................................................................................................................................................................................

246

234 paper jam

................................................................................................................................................................................

246

235 paper jam

................................................................................................................................................................................

247

240–249 paper jams

....................................................................................................................................................................

247

250 paper jam

................................................................................................................................................................................

248

251 paper jam

................................................................................................................................................................................

249

290–294 paper jams

....................................................................................................................................................................

250

Troubleshooting

.............................................................................

254

Solving basic printer problems

....................................................................................................................................

254

Printer control panel display is blank or displays only diamonds

...................................................................

254

Indicator light blinks red

................................................................................................................................................

254

Check the display for error messages

....................................................................................................................................

254

Make sure the fax function is set up properly

....................................................................................................................

254

Understanding printer messages

................................................................................................................................

254

Answering

.......................................................................................................................................................................................

254

Change <src> to <x>

...................................................................................................................................................................

255

Check tray <x> connection

.......................................................................................................................................................

255

Close front door

.............................................................................................................................................................................

255

Close door or insert cartridge

...................................................................................................................................................

255

Connect <x>bps

............................................................................................................................................................................

255

Disk corrupted

...............................................................................................................................................................................

256

Disk Full - Scan Job Canceled

...................................................................................................................................................

256

Fax failed

..........................................................................................................................................................................................

256

Fax memory full

.............................................................................................................................................................................

256

Fax partition inoperative. Contact system administrator

. .............................................................................................

256

Fax server 'To Format' not set up. Contact system administrator

...............................................................................

256

Fax Station Name not set up

....................................................................................................................................................

256

Fax Station Number not set up

................................................................................................................................................

256

Insert Tray <x>

...............................................................................................................................................................................

257

Install Tray <x>

...............................................................................................................................................................................

257

Invalid PIN

........................................................................................................................................................................................

257

Load <src> with <x>

....................................................................................................................................................................

257

Load manual feeder with <x>

..................................................................................................................................................

257

Memory full, cannot print faxes

...............................................................................................................................................

258

Network/Network <x>

................................................................................................................................................................

258

No analog phone line connected to modem, fax is disabled

.......................................................................................

258

No answer

........................................................................................................................................................................................

258

No dial tone

.....................................................................................................................................................................................

258

Paper Change: Load Tray<x> <paper type>

.......................................................................................................................

258

Queued for sending

.....................................................................................................................................................................

258

Remove originals from the scanner ADF

..............................................................................................................................

258

Remove packaging material, check <x>

..............................................................................................................................

258

Remove paper from standard output bin

............................................................................................................................

258

Contents

10

Lexmark X464de User's Guide - Page 10

Troubleshooting, Solving basic printer problems - manual

Page 10 highlights

Section	Page
Contents	2
Safety information	15
Learning about the printer	17
Thank you for choosing this printer!	17
Finding information about the printer	17
Printer configurations	18
Selecting a location for the printer	20
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	24
Using the touch-screen buttons	25
Additional printer setup	29
Installing internal options	29
Available internal options	29
Accessing the system board to install internal options	30
Installing a memory card	32
Installing a flash memory or firmware card	34
Installing an Internal Solutions Port	36
Installing a printer hard disk	43
Installing a fax card	47
Installing hardware options	50
Installing a 250- or 550-sheet drawer	50
Attaching cables	51
Verifying printer setup	52
Printing a menu settings page	52
Printing a network setup page	53
Setting up the printer software	53
Installing printer software	53
Updating available options in the printer driver	54
Setting up wireless printing	55
Follow these steps to set up your printer	55
Information you will need to set up the printer on a wireless network	55
Installing the printer on a wireless network (Windows)	56
Installing the printer on a wireless network (Macintosh)	59
Installing the printer on a wired network	63
Changing port settings after installing a new network Internal Solutions Port	65
Setting up serial printing	67
Minimizing your printer's environmental impact	69
Saving paper and toner	69
Using recycled paper	69
Conserving supplies	69
Saving energy	70
Using Eco-Mode	70
Adjusting Power Saver	71
Adjusting the brightness of the display	72
Setting the standard exit bin light	72
Recycling	73
Recycling Lexmark products	73
Recycling Lexmark packaging	73
Returning Lexmark cartridges for reuse or recycling	74
Reducing printer noise	74
Loading paper and specialty media	76
Setting the Paper Size and Paper Type	76
Configuring Universal paper settings	76
Avoiding jams	77
Loading trays	77
Using the multipurpose feeder	81
Linking and unlinking trays	86
Linking trays	86
Unlinking trays	86
Assigning a custom paper type name	87
Changing a Custom Type <x> name	87
Paper and specialty media guidelines	89
Paper guidelines	89
Paper characteristics	89
Unacceptable paper	90
Selecting paper	90
Using recycled paper and other office papers	90
Selecting preprinted forms and letterhead	91
Storing paper	91
Supported paper sizes, types, and weights	92
Paper sizes supported by the printer	92
Paper types and weights supported by the printer	93
Paper capacities	94
Printing	95
Printing a document	95
Printing on both sides of the paper (duplexing)	95
Printing on specialty media	96
Tips on using letterhead	96
Tips on using transparencies	96
Tips on using envelopes	96
Tips on using labels	97
Tips on using card stock	97
Printing confidential and other held jobs	98
Holding jobs in the printer	98
Printing confidential and other held jobs from Windows	99
Printing confidential and other held jobs from a Macintosh computer	99
Printing from a flash drive	100
Printing information pages	101
Printing a font sample list	101
Printing a directory list	101
Printing the print quality test pages	102
Canceling a print job	102
Canceling a print job from the printer control panel	102
Canceling a print job from the computer	102
Copying	104
Making copies	104
Making a quick copy	104
Copying using the ADF	104
Copying using the scanner glass	105
Copying photos	105
Copying on specialty media	105
Making transparencies	105
Copying to letterhead	106
Customizing copy settings	106
Copying from one size to another	106
Making copies using paper from a selected tray	106
Copying on both sides of the paper (duplexing)	107
Reducing or enlarging copies	107
Adjusting copy quality	107
Collating copies	108
Placing separator sheets between copies	108
Copying multiple pages onto a single sheet	109
Creating a custom job (job build)	109
Pausing the current print job to make copies	110
Placing information on copies	110
Placing the date and time at the top of each page	110
Placing an overlay message on each page	111
Canceling a copy job	111
Canceling a copy job while the document is in the ADF	111
Canceling a copy job while copying pages using the scanner glass	111
Canceling a copy job while the pages are being printed	111
Understanding the copy screens and options	112
Copy from	112
Copy to	112
Scale	112
Darkness	112
Content	112
Sides (Duplex)	113
Collate	113
Options	113
Improving copy quality	114
E-mailing	115
Getting ready to e-mail	115
Enabling the e-mail function	115
Setting up the e-mail function	116
Configuring the e-mail settings	116
Creating an e-mail shortcut	116
Creating an e-mail shortcut using the Embedded Web Server	116
Creating an e-mail shortcut using the touch screen	117
E-mailing a document	117
Sending an e-mail using the touch screen	117
Sending an e-mail using a shortcut number	117
Sending an e-mail using the address book	118
Customizing e-mail settings	118
Adding e-mail subject and message information	118
Changing the output file type	119
Canceling an e-mail	119
Understanding e-mail options	119
Original Size	119
Sides (Duplex)	119
Orientation	120
Binding	120
E-mail Subject	120
E-mail File Name	120
E-mail Message	120
Resolution	120
Send As	120
Content	120
Advanced Options	121
Faxing	122
Getting the printer ready to fax	122
Setting up the printer to fax	122
Choosing a fax connection	122
Connecting to an analog telephone line	123
Connecting to a DSL service	124
Connecting to a PBX or ISDN system	124
Connecting to a distinctive ring service	125
Connecting the printer and a telephone or answering machine to the same telephone line	125
Connecting to an adapter for your country or region	127
Connecting to a computer with a modem	132
Enabling the fax function	133
Using the Embedded Web Server for fax setup	134
Setting the date and time	134
Turning daylight saving time on or off	135
Sending a fax	135
Sending a fax using the printer control panel	135
Getting ready to send a fax using the computer	135
Installing a PostScript driver	136
Sending a fax using the computer	137
Creating shortcuts	138
Creating a fax destination shortcut using the Embedded Web Server	138
Creating a fax destination shortcut using the touch screen	138
Using shortcuts and the address book	139
Using fax shortcuts	139
Using the address book	139
Customizing fax settings	140
Changing the fax resolution	140
Making a fax lighter or darker	140
Sending a fax at a scheduled time	140
Printing an incoming fax on both sides of the paper (duplexing)	141
Viewing a fax log	141
Blocking junk faxes	141
Canceling an outgoing fax	142
Canceling a fax while the original documents are still scanning	142
Canceling a fax after the original documents have been scanned to memory	142
Understanding fax options	142
Original Size	142
Content	142
Sides (Duplex)	143
Resolution	143
Darkness	143
Advanced Options	143
Improving fax quality	144
Holding and forwarding faxes	144
Holding faxes	144
Forwarding a fax	145
Scanning to an FTP address	146
Scanning to an FTP address	146
Scanning to an FTP address using the keypad	146
Scanning to an FTP address using a shortcut number	146
Scanning to an FTP address using the address book	147
Creating shortcuts	147
Creating an FTP shortcut using the Embedded Web Server	147
Creating an FTP shortcut using the touch screen	147
Understanding FTP options	148
Original Size	148
Sides (Duplex)	148
Orientation	148
Binding	148
Resolution	148
Send As	148
Content	149
Advanced Options	149
Improving FTP quality	150
Scanning to a computer or flash drive	151
Scanning to a computer	151
Understanding scan profile options	152
Quick Setup	152
Format Type	152
Compression	152
Default Content	152
Color	153
Original Size	153
Orientation	153
Duplex	153
JPEG Quality	153
Darkness	153
Resolution	153
Advanced Imaging	153
Scanning to a flash drive	154
Improving scan quality	154
Understanding printer menus	155
Menus list	155
Paper menu	156
Default Source menu	156
Paper Size/Type menu	156
Configure MP menu	159
Substitute Size menu	159
Paper Texture menu	160
Paper Weight menu	161
Paper Loading menu	161
Custom Types menu	163
Custom Names menu	163
Custom Scan Sizes menu	163
Universal Setup menu	164
Reports menu	165
Network/Ports menu	166
Active NIC menu	166
Standard Network or Network <x> menus	166
SMTP Setup menu	168
Network Reports menu	169
Network Card menu	169
TCP/IP menu	170
IPv6 menu	171
Wireless menu	171
AppleTalk menu	172
NetWare menu	172
LexLink menu	173
Standard USB menu	174
Parallel <x> menu	175
Serial <x> menu	177
Security menu	180
Miscellaneous menu	180
Confidential Print menu	180
Disk Wiping menu	181
Security Audit Log menu	182
Set Date/Time menu	183
Settings menu	184
General Settings menu	184
Copy Settings menu	190
Fax Settings menu	196
E-mail Settings menu	205
FTP Settings menu	210
Flash Drive menu	213
Print Settings	218
Help menu	229
Maintaining the printer	230
Cleaning the exterior of the printer	230
Cleaning the scanner glass	230
Cleaning the ADF separator rollers	231
Adjusting scanner registration	232
Storing supplies	233
Checking the status of supplies	234
Checking the status of supplies from the printer control panel	234
Checking the status of supplies from a network computer	234
Ordering supplies	235
Ordering toner cartridges	235
Ordering a photoconductor kit	235
Ordering ADF replacement parts	236
Moving the printer to another location	236
Shipping the printer	237
Administrative support	238
Finding advanced networking and administrator information	238
Using the Embedded Web Server	238
Checking the device status	238
Setting up e-mail alerts	238
Viewing reports	239
Restoring the factory default settings	239
Clearing jams	240
Clearing jams	240
Understanding jam messages and locations	240
200 and 201 paper jams	241
202 paper jam	243
231 paper jam	244
233 paper jam	246
234 paper jam	246
235 paper jam	247
240–249 paper jams	247
250 paper jam	248
251 paper jam	249
290–294 paper jams	250
Troubleshooting	254
Solving basic printer problems	254
Printer control panel display is blank or displays only diamonds	254
Indicator light blinks red	254
Check the display for error messages	254
Make sure the fax function is set up properly	254
Understanding printer messages	254
Answering	254
Change <src> to <x>	255
Check tray <x> connection	255
Close front door	255
Close door or insert cartridge	255
Connect <x>bps	255
Disk corrupted	256
Disk Full - Scan Job Canceled	256
Fax failed	256
Fax memory full	256
Fax partition inoperative. Contact system administrator.	256
Fax server 'To Format' not set up. Contact system administrator.	256
Fax Station Name not set up	256
Fax Station Number not set up	256
Insert Tray <x>	257
Install Tray <x>	257
Invalid PIN	257
Load <src> with <x>	257
Load manual feeder with <x>	257
Memory full, cannot print faxes	258
Network/Network <x>	258
No analog phone line connected to modem, fax is disabled.	258
No answer	258
No dial tone	258
Paper Change: Load Tray<x> <paper type>	258
Queued for sending	258
Remove originals from the scanner ADF	258
Remove packaging material, check <x>	258
Remove paper from standard output bin	258
Replace <x> if restarting job.	259
Restore Held Jobs?	259
Scan Document Too Long	259
Scanner ADF Cover Open	259
Securely clearing disk space	259
Serial <x>	259
Set clock	259
SMTP server not set up. Contact system administrator.	259
Some held jobs were not restored	260
System busy, preparing resources for job.	260
System busy, preparing resources for job. Deleting held job(s).	260
Unsupported disk	260
Unsupported USB device, please remove	260
Unsupported USB hub, please remove	260
USB/USB <x>	260
30 Invalid refill, change toner cartridge	260
31 Replace defective cartridge	260
32 Cartridge part number unsupported by device	260
34 Short paper	260
35 Insufficient memory to support Resource Save feature	261
37 Insufficient memory to collate job	261
37 Insufficient memory, some Held Jobs were deleted	261
37 Insufficient memory, some held jobs will not be restored	261
38 Memory full	261
39 Complex page, some data may not have printed	261
50 PPDS font error	262
51 Defective flash detected	262
52 Not enough free space in flash memory for resources	262
53 Unformatted flash detected	262
54 Network <x> software error	262
54 Serial option <x> error	262
54 Standard network software error	263
55 Unsupported option in slot <x>	263
56 Parallel port <x> disabled	263
56 Serial port <x> disabled	263
56 Standard parallel port disabled	263
56 Standard USB port disabled	264
56 USB port <x> disabled	264
57 Configuration change, held jobs were not restored	264
58 Too many trays attached	264
58 Too many flash options installed	264
59 Incompatible tray <x>	265
61 Remove defective disk	265
62 Disk full	265
63 Unformatted disk	265
80 Routine maintenance needed	265
84 Replace PC Kit	265
84 PC Kit life warning	265
88 Cartridge low	265
88.yy Cartridge nearly low	266
88.yy Replace cartridge	266
200–282.yy paper jam	266
290-295.yy scanner jam	266
293 Replace all originals if restarting job.	266
293.02 Flatbed Cover Open	266
294 ADF Jam	267
840.01 Scanner Disabled	267
841-846 Scanner Service Error	267
900–999 Service <message>	267
1565 Emulation error, load emulation option	267
Solving printing problems	268
Multiple-language PDFs do not print	268
Error message about reading USB drive appears	268
Jobs do not print	268
Confidential and other held jobs do not print	269
Job takes longer than expected to print	269
Job prints from the wrong tray or on the wrong paper	270
Incorrect characters print	270
Tray linking does not work	270
Large jobs do not collate	270
Unexpected page breaks occur	271
Solving copy problems	271
Copier does not respond	271
Scanner unit does not close	271
Poor copy quality	272
Partial document or photo copies	273
Solving scanner problems	273
Checking an unresponsive scanner	273
Scan was not successful	274
Scanning takes too long or freezes the computer	274
Poor scanned image quality	274
Partial document or photo scans	275
Cannot scan from a computer	275
Solving fax problems	275
Caller ID is not shown	275
Cannot send or receive a fax	276
Can send but not receive faxes	277
Can receive but not send faxes	278
Received fax has poor print quality	278
Solving option problems	279
Option does not operate correctly or quits after it is installed	279
Drawers	280
Flash memory card	280
Hard disk with adapter	280
Internal Solutions Port	280
Memory card	280
Solving paper feed problems	281
Paper frequently jams	281
Paper trays	281
Paper jam message remains after jam is cleared	282
Page that jammed does not reprint after you clear the jam	282
Solving print quality problems	282
Isolating print quality problems	282
Blank pages	283
Characters have jagged or uneven edges	283
Clipped images	284
Ghost images	284
Gray background	284
Incorrect margins	285
Paper curl	285
Print irregularities	286
Skewed print	286
Solid black or white streaks	287
Print is too light	287
Print is too dark	288
Streaked vertical lines	289
Toner fog or background shading appears on the page	290
Toner rubs off	290
Toner specks	291
Transparency print quality is poor	291
Embedded Web Server does not open	291
Check the network connections	291
Check the network settings	292
Contacting Customer Support	292
Notices	293
Product information	293
Edition notice	293
UNITED STATES GOVERNMENT RIGHTS	294
Trademarks	294
Federal Communications Commission (FCC) compliance information statement	295
Noise emission levels	295
Temperature information	296
Waste from Electrical and Electronic Equipment (WEEE) directive	296
Mercury statement	296
Static sensitivity notice	296
ENERGY STAR	297
Laser notice	297
Laser advisory label	297
Power consumption	297
Product power consumption	297
Power Saver	298
Off mode	298
Total energy usage	298
European Community (EC) directives conformity	298
Regulatory notices for telecommunication terminal equipment	299
Notice to users of the US telephone network: FCC requirements	299
South Africa telecommunications notice	300
Notice to users of the Canadian telephone network	300
Notice to users of the New Zealand telephone network	301
Notice to Users in the European Union	302
Regulatory notices for wireless products	302
Exposure to radio frequency radiation	302
Notice to users in Brazil	302
Industry Canada (Canada)	303
Taiwan NCC RF notice statement	303
Notice to users in the European Union	304
Statement of Limited Warranty	305
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	307
ADOBE SYSTEMS INCORPORATED NOTICE	311