Lexmark X560n Troubleshooting Guide - Page 1

Lexmark™ X560

Troubleshooting

Guide

Solving printing problems

Online customer support

Customer support is available on the Lexmark Web site at

www.lexmark.com

Checking an unresponsive

printer

If your printer is not responding, make sure:

•

The power cord is plugged into the printer and a properly

grounded electrical outlet.

•

The electrical outlet is not turned off by any switch or breaker.

•

The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

•

Other electrical equipment plugged into the outlet is working.

•

The printer is turned on.

•

The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer

off and then back on. This often fixes the problem.

Multiple-language PDFs do not

print

The documents contain unavailable fonts.

1

Open the document you want to print in Adobe Acrobat.

2

Click the printer icon.

The Print dialog appears.

3

Select

Print as image

.

4

Click

OK

.

Printer control panel display is

blank

The printer self test failed. Turn the printer off, wait about 10

seconds, and then turn the printer back on.

If

Select Function

does not appear, turn the printer off and

contact Customer Support.

Jobs do not print

These are possible solutions. Try one or more of the following:

M

AKE

SURE

THE

PRINTER

IS

READY

TO

PRINT

Make sure

Select Function

appears on the display or the

Wake Up light is on before sending a job to print. Press

Wake

Up

to return the printer to

Select Function

.

C

HECK

TO

SEE

IF

THE

PAPER

TRAY

IS

EMPTY

Load paper in the tray.

M

AKE

SURE

THE

CORRECT

PRINTER

SOFTWARE

IS

INSTALLED

•

Verify that you are using the correct printer software.

•

If you are using a USB port, make sure you are running

Windows 98/ME, Windows 2000, Windows XP, or

Windows Server 2003 and using Windows 98/ME,

Windows 2000, Windows XP, or Windows Server 2003

compatible printer software.

M

AKE

SURE

YOU

ARE

USING

A

RECOMMENDED

USB,

PARALLEL

,

OR

E

THERNET

CABLE

For more information, see the supplies section of the

User's

Guide

, or contact the place where you bought the printer.

M

AKE

SURE

PRINTER

CABLES

ARE

SECURELY

CONNECTED

Check the cable connections to the printer and print server to

make sure they are secure.

For more information, see the setup documentation that came

with the printer.

Job takes longer than expected

to print

The job is too complex.

Reduce the complexity of your print job by eliminating the number

and size of fonts, the number and complexity of images, and the

number of pages in the job.

Tray linking does not work

Make sure to do all of the following:

•

Load both Tray 2 and Tray 3 with the same paper size and type.

•

From Print Properties, change the Paper source to Auto select.

•

Set Tray Switching to Nearest Size:

1

From the printer control panel, press

System

.

2

Press

or

repeatedly until

Admin Menu

appears,

and then press

OK

.

3

Press

or

repeatedly until

System Settings

appears, and then press

OK

.

4

Press

or

repeatedly until

Tray Switching

appears, and then press

OK

.

5

Press

or

repeatedly until

Nearest Size

appears,

and then press

OK

.

6

Press

repeatedly until

Select Function

appears.

Unexpected page breaks occur

1

Make sure the printer is on and

Select Function

appears.

2

From the printer control panel, press

System

.

3

Press

or

repeatedly until

Admin Menu

appears, and

then press

OK

.

Section	Page
Solving printing problems	1
Online customer support	1
Checking an unresponsive printer	1
Multiple-language PDFs do not print	1
Printer control panel display is blank	1
Jobs do not print	1
Make sure the printer is ready to print	1
Check to see if the paper tray is empty	1
Make sure the correct printer software is installed	1
Make sure you are using a recommended USB, parallel, or Ethernet cable	1
Make sure printer cables are securely connected	1
Job takes longer than expected to print	1
Tray linking does not work	1
Unexpected page breaks occur	1
Solving copy problems	2
Copier does not respond	2
Are there any error messages on the display?	2
Check the power	2
Scanner unit does not close	2
Poor copy quality	2
Are there any error messages on the display?	2
Is the toner low?	2
Is the scanner glass dirty?	2
Is the copy too light or too dark?	2
Adjust the copy quality	2
Check the quality of the original document	2
Check the document placement	2
Partial document or photo copies	3
Check the document placement	3
Check the Paper Size setting	3
Partial document or photo scans	3
Check the document placement	3
Check the Paper Size setting	3
Solving scan problems	3
Scanner does not respond	3
Are there any error messages on the display?	3
Check the power	3
Check the cable connections	3
Scan was not successful	3
Check the cable connections	3
An error may have occurred in the program	3
Scanning takes too long or freezes the computer	3
Do you have any other software programs running?	3
The scan resolution may be set too high	3
Poor scanned image quality	3
Are there any error messages on the display?	3
Is the scanner glass dirty?	3
Adjust the scan resolution	3
Check the quality of the original document	3
Check the document placement	3
Cannot scan from a computer	4
Are there any error messages on the display?	4
Check the power	4
Check the cable connections	4
Can receive but not send faxes	4
Is the printer in Fax mode?	4
Is the document loaded properly?	4
Make sure Speed Dial is set up properly	4
Solving fax problems	4
Cannot send or receive a fax	4
Are there any error messages on the display?	4
Check the power	4
Check the printer connections	4
Check the telephone wall jack	4
Review this digital phone service checklist	4
Is there a dial tone?	4
Temporarily disconnect other equipment	4
Check for jams	4
Temporarily disable Call Waiting	4
Do you have Voice Mail service?	5
Check the country code	5
Is the printer memory full?	5
Can send but not receive faxes	5
Is there paper in the paper tray(s)?	5
Is the toner low?	5
Received fax has poor print quality	5
Can the document be re-sent?	5
Is the toner low?	5
Solving option problems	5
Option does not operate correctly or quits after it is installed	5
Reset the printer	5
Check to see if the option is connected to the printer	5
Make sure the option is installed	5
Make sure the option is selected	5
Drawers	5
Make sure the paper is loaded correctly	5
Reset the printer	6
Solving paper feed problems	6
Paper frequently jams	6
Check the paper	6
Make sure there is not too much paper in the paper tray	6
Check the paper guides	6
Has the paper absorbed moisture due to high humidity?	6
Paper jam message remains after jam is cleared	6
Color misregistration	6
Transparency print quality is poor	6
Make sure the transparencies you are using meet the printer specifications	6
Make sure the Media Type setting is set to Transparency	6
Solving print quality problems	6
Repeating defects	6
Check to see if marks occur repeatedly only in one color and multiple times on a page	7
Check to see if marks occur across the page repeatedly in all colors	7
Light colored line, white line, or incorrectly colored line	7
Clean the laser lens	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Is the fuser defective?	7
Streaked vertical lines	7
Is the toner smeared?	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Print is too light	7
Make sure the Image Options settings are not too light	7
Check the Paper Type setting	7
Is the toner low?	7
Is a print cartridge defective?	7
Print irregularities	7
Has the paper absorbed moisture due to high humidity?	8
Make sure the Paper Type setting matches the paper loaded in the tray	8
Check the paper	8
Is the toner low?	8
Is the fuser defective or worn?	8
Print is too dark	8
Make sure the Image Options settings are not too dark	8
Is a print cartridge defective?	8
Uneven print density	8
Is a print cartridge defective?	8
Is the transfer belt defective?	8
Incorrect margins	8
Skewed print	8
Check the paper guides	8
Check the paper	8
Blank pages	8
Is the toner low?	8
Is the print cartridge defective or empty?	8
Remove any packaging materials from the print cartridge and reinstall it	8
Is the transfer belt defective or empty?	8
Clipped images	9
Check the paper guides	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Check the Paper Size setting	9
Solid color pages	9
Is a toner cartridge defective?	9
Does the printer need to be serviced?	9
Paper curl	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Has the paper absorbed moisture due to high humidity?	9
Toner specks	9
Is the toner low?	9
Is the transfer belt defective or worn?	9
Is the fuser defective or worn?	9
Is there toner in the paper path?	9
Toner rubs off	9
Check the Paper Type setting	9

Lexmark X560n Troubleshooting Guide - Page 1

Lexmark X560n Manual

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