Home » Lexmark Manuals » Multifunction Devices » Lexmark X560n » Manual Viewer

Lexmark X560n Troubleshooting Guide - Page 6

Solving paper feed, problems, Solving print quality - parts

Add to My Manuals
Save this manual to your list of manuals

Page 6 highlights

4 Make sure the paper tray closes properly. 5 Close the door. RESET THE PRINTER Turn the printer off. Wait 10 seconds. Turn the printer back on. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: CHECK THE PAPER Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared The paper path is not clear. Clear paper from the entire paper path, and then close any open doors. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly until Maintenance appears, and then press OK. 4 Press or repeatedly until Adjust ColorRegi appears, and then press OK. 5 Press or repeatedly until Auto Correct appears, and then press OK. 6 Press or press OK. repeatedly until Yes appears, and then The printer returns to the Select Function state. Transparency print quality is poor These are possible solutions. Try one or more of the following: MAKE SURE THE TRANSPARENCIES YOU ARE USING MEET THE PRINTER SPECIFICATIONS Use only transparencies recommended by the printer manufacturer. MAKE SURE THE MEDIA TYPE SETTING IS SET TO TRANSPARENCY From Print Properties, change the Media Type setting to Transparency. Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. You may have a printer part that requires adjustment or replacement. Repeating defects These are possible solutions. Try one or more of the following:

Section	Page
Solving printing problems	1
Online customer support	1
Checking an unresponsive printer	1
Multiple-language PDFs do not print	1
Printer control panel display is blank	1
Jobs do not print	1
Make sure the printer is ready to print	1
Check to see if the paper tray is empty	1
Make sure the correct printer software is installed	1
Make sure you are using a recommended USB, parallel, or Ethernet cable	1
Make sure printer cables are securely connected	1
Job takes longer than expected to print	1
Tray linking does not work	1
Unexpected page breaks occur	1
Solving copy problems	2
Copier does not respond	2
Are there any error messages on the display?	2
Check the power	2
Scanner unit does not close	2
Poor copy quality	2
Are there any error messages on the display?	2
Is the toner low?	2
Is the scanner glass dirty?	2
Is the copy too light or too dark?	2
Adjust the copy quality	2
Check the quality of the original document	2
Check the document placement	2
Partial document or photo copies	3
Check the document placement	3
Check the Paper Size setting	3
Partial document or photo scans	3
Check the document placement	3
Check the Paper Size setting	3
Solving scan problems	3
Scanner does not respond	3
Are there any error messages on the display?	3
Check the power	3
Check the cable connections	3
Scan was not successful	3
Check the cable connections	3
An error may have occurred in the program	3
Scanning takes too long or freezes the computer	3
Do you have any other software programs running?	3
The scan resolution may be set too high	3
Poor scanned image quality	3
Are there any error messages on the display?	3
Is the scanner glass dirty?	3
Adjust the scan resolution	3
Check the quality of the original document	3
Check the document placement	3
Cannot scan from a computer	4
Are there any error messages on the display?	4
Check the power	4
Check the cable connections	4
Can receive but not send faxes	4
Is the printer in Fax mode?	4
Is the document loaded properly?	4
Make sure Speed Dial is set up properly	4
Solving fax problems	4
Cannot send or receive a fax	4
Are there any error messages on the display?	4
Check the power	4
Check the printer connections	4
Check the telephone wall jack	4
Review this digital phone service checklist	4
Is there a dial tone?	4
Temporarily disconnect other equipment	4
Check for jams	4
Temporarily disable Call Waiting	4
Do you have Voice Mail service?	5
Check the country code	5
Is the printer memory full?	5
Can send but not receive faxes	5
Is there paper in the paper tray(s)?	5
Is the toner low?	5
Received fax has poor print quality	5
Can the document be re-sent?	5
Is the toner low?	5
Solving option problems	5
Option does not operate correctly or quits after it is installed	5
Reset the printer	5
Check to see if the option is connected to the printer	5
Make sure the option is installed	5
Make sure the option is selected	5
Drawers	5
Make sure the paper is loaded correctly	5
Reset the printer	6
Solving paper feed problems	6
Paper frequently jams	6
Check the paper	6
Make sure there is not too much paper in the paper tray	6
Check the paper guides	6
Has the paper absorbed moisture due to high humidity?	6
Paper jam message remains after jam is cleared	6
Color misregistration	6
Transparency print quality is poor	6
Make sure the transparencies you are using meet the printer specifications	6
Make sure the Media Type setting is set to Transparency	6
Solving print quality problems	6
Repeating defects	6
Check to see if marks occur repeatedly only in one color and multiple times on a page	7
Check to see if marks occur across the page repeatedly in all colors	7
Light colored line, white line, or incorrectly colored line	7
Clean the laser lens	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Is the fuser defective?	7
Streaked vertical lines	7
Is the toner smeared?	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Print is too light	7
Make sure the Image Options settings are not too light	7
Check the Paper Type setting	7
Is the toner low?	7
Is a print cartridge defective?	7
Print irregularities	7
Has the paper absorbed moisture due to high humidity?	8
Make sure the Paper Type setting matches the paper loaded in the tray	8
Check the paper	8
Is the toner low?	8
Is the fuser defective or worn?	8
Print is too dark	8
Make sure the Image Options settings are not too dark	8
Is a print cartridge defective?	8
Uneven print density	8
Is a print cartridge defective?	8
Is the transfer belt defective?	8
Incorrect margins	8
Skewed print	8
Check the paper guides	8
Check the paper	8
Blank pages	8
Is the toner low?	8
Is the print cartridge defective or empty?	8
Remove any packaging materials from the print cartridge and reinstall it	8
Is the transfer belt defective or empty?	8
Clipped images	9
Check the paper guides	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Check the Paper Size setting	9
Solid color pages	9
Is a toner cartridge defective?	9
Does the printer need to be serviced?	9
Paper curl	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Has the paper absorbed moisture due to high humidity?	9
Toner specks	9
Is the toner low?	9
Is the transfer belt defective or worn?	9
Is the fuser defective or worn?	9
Is there toner in the paper path?	9
Toner rubs off	9
Check the Paper Type setting	9

Match case Limit results 1 per page

Make sure the paper tray closes properly.

Close the door.

ESET

THE

PRINTER

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Solving paper feed

problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

HECK

THE

PAPER

Use recommended paper and other specialty media. For more

information, see the chapter about paper and specialty media

guidelines.

AKE

SURE

THERE

NOT

TOO

MUCH

PAPER

THE

PAPER

TRAY

Make sure the stack of paper you load does not exceed the

maximum stack height indicated in the tray or on the

multipurpose feeder.

HECK

THE

PAPER

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

THE

PAPER

ABSORBED

MOISTURE

DUE

HIGH

HUMIDITY

•

Load paper from a fresh package.

•

Store paper in its original wrapper until you use it.

Paper jam message remains

after jam is cleared

The paper path is not clear. Clear paper from the entire paper path,

and then close any open doors.

Color misregistration

Color has shifted outside of the appropriate area or has been

superimposed over another color area.

•

Remove and reinstall the print cartridges.

•

Adjust the color registration:

From the printer control panel, press

System

Press

repeatedly until

Admin

appears, and then

press

Press

repeatedly until

Maintenance

appears,

and then press

Press

repeatedly until

Adjust ColorRegi

appears, and then press

Press

repeatedly until

Auto Correct

appears,

and then press

Press

repeatedly until

Yes

appears, and then

press

The printer returns to the

Select Function

state.

Transparency print quality is

poor

These are possible solutions. Try one or more of the following:

AKE

SURE

THE

TRANSPARENCIES

YOU

ARE

USING

MEET

THE

PRINTER

SPECIFICATIONS

Use only transparencies recommended by the printer

manufacturer.

AKE

SURE

THE

EDIA

YPE

SETTING

SET

RANSPARENCY

From Print Properties, change the Media Type setting to

Transparency.

Solving print quality

problems

The information in the following topics may help you solve print

quality problems. If these suggestions still do not correct the

problem, call Customer Support. You may have a printer part that

requires adjustment or replacement.

Repeating defects

These are possible solutions. Try one or more of the following: