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Lexmark XC4150 User Guide - Page 122

The printer is not responding, Step 1, CAUTION-POTENTIAL INJURY

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Troubleshooting 122 The printer is not responding Action Step 1 Connect the power cord to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on? Step 4 Check if the printer is in sleep or hibernate mode. Press the power button to wake the printer. Is the printer in sleep or hibernate mode? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports. Are the cables inserted in the correct ports? Step 6 The problem is Turn off the printer, reinstall the hardware options, and then turn it solved back on. For more information, see the documentation that came with the option. Go to step 5. Make sure to match the following: • The USB cable with the USB port on the printer • The Ethernet cable with the Ethernet port on the printer Go to step 7. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Go to step 8. Is the printer responding?

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	12
Using the control panel	14
Understanding the status of the power button and indicator light	15
Using the home screen	15
Printing a menu settings page	16
Menus list	17
Setting up and using the home screen applications	19
Customizing the home screen	19
Using Display Customization	19
Setting up Forms and Favorites	19
Setting up Card Copy	20
Using Shortcut Center	20
Setting up Scan Center	20
Using Customer Support	21
Setting up Device Quotas	21
Using QR Code Generator	21
Using Google Drive	22
Configuring Eco-Settings	22
Loading paper and specialty media	23
Setting the size and type of the specialty media	23
Configuring Universal paper settings	23
Loading trays	23
Loading the multipurpose feeder	25
Linking trays	26
Printing	28
Printing from a computer	28
Printing forms	28
Printing from a flash drive	28
Supported flash drives and file types	29
Configuring confidential jobs	30
Printing held jobs	30
Printing a font sample list	30
Printing a directory list	31
Canceling a print job	31
Copying	32
Making copies	32
Copying photos	32
Copying on letterhead	32
Copying on both sides of the paper (two-sided)	32
Reducing or enlarging copies	33
Collating copies	33
Placing separator sheets between copies	33
Copying multiple pages onto a single sheet	33
Creating a copy shortcut	33
E-mailing	34
Setting up the e-mail function	34
Configuring e-mail settings	34
Sending an e-mail	34
Creating an e-mail shortcut	35
Faxing	36
Setting up the printer to fax	36
Setting up the fax function	36
Setting up fax using a standard telephone line	36
Setting up fax using digital subscriber line	41
Setting up fax using VoIP telephone service	42
Setting up fax using cable modem connection	43
Setting up fax in countries or regions with different telephone wall jacks and plugs	45
Connecting to a distinctive ring service	47
Setting the fax date and time	48
Configuring daylight saving time	48
Sending a fax	48
Scheduling a fax	49
Creating a fax destination shortcut	49
Changing the fax resolution	49
Adjusting the fax darkness	49
Viewing a fax log	49
Blocking junk faxes	50
Holding faxes	50
Forwarding a fax	50
Scanning	51
Scanning to an FTP server	51
Creating an FTP shortcut	51
Scanning to a flash drive	51
Sending scanned documents to a computer	52
Securing the printer	53
Erasing printer memory	53
Erasing printer hard disk memory	53
Configuring printer hard disk encryption	53
Restoring factory default settings	53
Statement of Volatility	54
Maintaining the printer	55
Networking	55
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	55
Changing port settings after installing an internal solutions port	56
Setting up serial printing (Windows only)	56
Cleaning printer parts	57
Cleaning the printer	57
Cleaning the scanner glass	57
Ordering parts and supplies	58
Checking the status of parts and supplies	58
Using genuine Lexmark parts and supplies	58
Ordering toner cartridges	59
Ordering imaging unit or imaging kit	59
Ordering a waste toner bottle	59
Ordering a fuser maintenance kit	59
Ordering a transfer module	59
Replacing parts and supplies	60
Replacing a toner cartridge	60
Replacing the imaging unit	61
Replacing the imaging kit	65
Replacing the waste toner bottle	69
Replacing the fuser	70
Replacing the pick roller	72
Replacing the separator bracket	74
Replacing the ADF input tray	76
Replacing the ADF scan pad	77
Replacing the ADF separator roller	79
Replacing the transfer module	81
Resetting the maintenance counter	85
Moving the printer	85
Moving the printer to another location	85
Shipping the printer	86
Saving energy and paper	86
Setting up power saver modes	86
Adjusting the brightness of printer display	86
Conserving supplies	87
Recycling	87
Recycling Lexmark products	87
Recycling Lexmark packaging	87
Returning Lexmark cartridges for reuse or recycling	87
Clearing jams	88
Avoiding jams	88
Identifying jam locations	89
Paper jam in trays	90
Paper jam behind door E	91
Paper jam in the multipurpose feeder	91
Paper jam in the standard bin	92
Paper jam in door A	93
Troubleshooting	98
Network connection problems	98
Embedded Web Server does not open	98
Unable to read flash drive	99
Enabling the USB port	99
Checking the printer connectivity	99
Hardware options problems	100
Cannot detect internal option	100
Internal solutions port does not operate correctly	101
Parallel or serial interface card does not operate correctly	101
Paper feed problems	102
Envelope seals when printing	102
Collated printing does not work	102
Paper curl	103
Tray linking does not work	103
Paper frequently jams	104
Jammed pages are not reprinted	105
Printing problems	105
Confidential and other held documents do not print	105
Slow printing	106
Print jobs do not print	107
Print quality is poor	108
Blank or white pages	108
Dark print	109
Ghost images	110
Gray background	111
Horizontal dark lines	112
Horizontal white lines	113
Incorrect margins	114
Jagged or uneven characters	115
Light print	115
Print crooked or skewed	117
Repeating defects	117
Solid color or black images	118
Text or images cut off	119
Toner easily rubs off	120
Uneven print density	120
Vertical dark lines or streaks	121
Vertical white lines	121
The printer is not responding	122
Job prints from the wrong tray or on the wrong paper	123
Color quality problems	123
Adjusting toner darkness	123
Modifying the colors in printed output	124
FAQ about color printing	124
The print appears tinted	125
Faxing problems	126
Cannot send or receive faxes	126
Can receive but not send faxes	128
Can send but not receive faxes	128
Poor fax print quality	129
Scanning problems	129
Cannot scan from a computer	129
Partial copies of document or photo	130
Poor copy quality	130
Scan job was not successful	130
Scanner does not close	131
Scanning takes too long or freezes the computer	131
Scanner does not respond	132
Contacting customer support	132
Upgrading and migrating	133
Hardware	133
Available internal options	133
Installing a memory card	133
Installing an internal solutions port	135
Installing an optional card	140
Installing a printer hard disk	142
Installing optional trays	146
Software	147
Installing the printer software	147
Adding available options in the print driver	147
Firmware	147
Exporting or importing a configuration file	147
Updating firmware	148
Notices	149
Product information	149
Edition notice	149
GOVERNMENT END USERS	149
Licensing notices	150
Trademarks	150
Noise emission levels	151
Static sensitivity notice	151
Temperature information	151
Laser notice	152
Laser advisory label	152