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Lexmark XC4150 User Guide - Page 132

Scanner does not respond, Contacting customer support - driver download

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Troubleshooting 132 Scanner does not respond Action Step 1 a Check if the printer is turned on. b Resolve any error messages that appear on the display. c Copy or scan the document. Yes The problem is solved. Is the scanner responding? Step 2 a Check if the power cord is connected properly to the printer and the electrical outlet. The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. b Copy or scan the document. Is the scanner responding? Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Copy or scan the document. Is the scanner responding? No Go to step 2. Go to step 3. Contact customer support. Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to ﬁnd a solution. You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library E-mail Live chat You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to solve your problem. You can chat directly with a service representative. They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	12
Using the control panel	14
Understanding the status of the power button and indicator light	15
Using the home screen	15
Printing a menu settings page	16
Menus list	17
Setting up and using the home screen applications	19
Customizing the home screen	19
Using Display Customization	19
Setting up Forms and Favorites	19
Setting up Card Copy	20
Using Shortcut Center	20
Setting up Scan Center	20
Using Customer Support	21
Setting up Device Quotas	21
Using QR Code Generator	21
Using Google Drive	22
Configuring Eco-Settings	22
Loading paper and specialty media	23
Setting the size and type of the specialty media	23
Configuring Universal paper settings	23
Loading trays	23
Loading the multipurpose feeder	25
Linking trays	26
Printing	28
Printing from a computer	28
Printing forms	28
Printing from a flash drive	28
Supported flash drives and file types	29
Configuring confidential jobs	30
Printing held jobs	30
Printing a font sample list	30
Printing a directory list	31
Canceling a print job	31
Copying	32
Making copies	32
Copying photos	32
Copying on letterhead	32
Copying on both sides of the paper (two-sided)	32
Reducing or enlarging copies	33
Collating copies	33
Placing separator sheets between copies	33
Copying multiple pages onto a single sheet	33
Creating a copy shortcut	33
E-mailing	34
Setting up the e-mail function	34
Configuring e-mail settings	34
Sending an e-mail	34
Creating an e-mail shortcut	35
Faxing	36
Setting up the printer to fax	36
Setting up the fax function	36
Setting up fax using a standard telephone line	36
Setting up fax using digital subscriber line	41
Setting up fax using VoIP telephone service	42
Setting up fax using cable modem connection	43
Setting up fax in countries or regions with different telephone wall jacks and plugs	45
Connecting to a distinctive ring service	47
Setting the fax date and time	48
Configuring daylight saving time	48
Sending a fax	48
Scheduling a fax	49
Creating a fax destination shortcut	49
Changing the fax resolution	49
Adjusting the fax darkness	49
Viewing a fax log	49
Blocking junk faxes	50
Holding faxes	50
Forwarding a fax	50
Scanning	51
Scanning to an FTP server	51
Creating an FTP shortcut	51
Scanning to a flash drive	51
Sending scanned documents to a computer	52
Securing the printer	53
Erasing printer memory	53
Erasing printer hard disk memory	53
Configuring printer hard disk encryption	53
Restoring factory default settings	53
Statement of Volatility	54
Maintaining the printer	55
Networking	55
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	55
Changing port settings after installing an internal solutions port	56
Setting up serial printing (Windows only)	56
Cleaning printer parts	57
Cleaning the printer	57
Cleaning the scanner glass	57
Ordering parts and supplies	58
Checking the status of parts and supplies	58
Using genuine Lexmark parts and supplies	58
Ordering toner cartridges	59
Ordering imaging unit or imaging kit	59
Ordering a waste toner bottle	59
Ordering a fuser maintenance kit	59
Ordering a transfer module	59
Replacing parts and supplies	60
Replacing a toner cartridge	60
Replacing the imaging unit	61
Replacing the imaging kit	65
Replacing the waste toner bottle	69
Replacing the fuser	70
Replacing the pick roller	72
Replacing the separator bracket	74
Replacing the ADF input tray	76
Replacing the ADF scan pad	77
Replacing the ADF separator roller	79
Replacing the transfer module	81
Resetting the maintenance counter	85
Moving the printer	85
Moving the printer to another location	85
Shipping the printer	86
Saving energy and paper	86
Setting up power saver modes	86
Adjusting the brightness of printer display	86
Conserving supplies	87
Recycling	87
Recycling Lexmark products	87
Recycling Lexmark packaging	87
Returning Lexmark cartridges for reuse or recycling	87
Clearing jams	88
Avoiding jams	88
Identifying jam locations	89
Paper jam in trays	90
Paper jam behind door E	91
Paper jam in the multipurpose feeder	91
Paper jam in the standard bin	92
Paper jam in door A	93
Troubleshooting	98
Network connection problems	98
Embedded Web Server does not open	98
Unable to read flash drive	99
Enabling the USB port	99
Checking the printer connectivity	99
Hardware options problems	100
Cannot detect internal option	100
Internal solutions port does not operate correctly	101
Parallel or serial interface card does not operate correctly	101
Paper feed problems	102
Envelope seals when printing	102
Collated printing does not work	102
Paper curl	103
Tray linking does not work	103
Paper frequently jams	104
Jammed pages are not reprinted	105
Printing problems	105
Confidential and other held documents do not print	105
Slow printing	106
Print jobs do not print	107
Print quality is poor	108
Blank or white pages	108
Dark print	109
Ghost images	110
Gray background	111
Horizontal dark lines	112
Horizontal white lines	113
Incorrect margins	114
Jagged or uneven characters	115
Light print	115
Print crooked or skewed	117
Repeating defects	117
Solid color or black images	118
Text or images cut off	119
Toner easily rubs off	120
Uneven print density	120
Vertical dark lines or streaks	121
Vertical white lines	121
The printer is not responding	122
Job prints from the wrong tray or on the wrong paper	123
Color quality problems	123
Adjusting toner darkness	123
Modifying the colors in printed output	124
FAQ about color printing	124
The print appears tinted	125
Faxing problems	126
Cannot send or receive faxes	126
Can receive but not send faxes	128
Can send but not receive faxes	128
Poor fax print quality	129
Scanning problems	129
Cannot scan from a computer	129
Partial copies of document or photo	130
Poor copy quality	130
Scan job was not successful	130
Scanner does not close	131
Scanning takes too long or freezes the computer	131
Scanner does not respond	132
Contacting customer support	132
Upgrading and migrating	133
Hardware	133
Available internal options	133
Installing a memory card	133
Installing an internal solutions port	135
Installing an optional card	140
Installing a printer hard disk	142
Installing optional trays	146
Software	147
Installing the printer software	147
Adding available options in the print driver	147
Firmware	147
Exporting or importing a configuration file	147
Updating firmware	148
Notices	149
Product information	149
Edition notice	149
GOVERNMENT END USERS	149
Licensing notices	150
Trademarks	150
Noise emission levels	151
Static sensitivity notice	151
Temperature information	151
Laser notice	152
Laser advisory label	152

Match case Limit results 1 per page

Scanner does not respond

Action

Yes

Step 1

Check if the printer is turned on.

Resolve any error messages that appear on the display.

Copy or scan the document.

Is the scanner responding?

The problem is

solved.

Go to step 2.

Step 2

Check if the power cord is connected properly to the printer

and the electrical outlet.

CAUTION—POTENTIAL INJURY:

To avoid the risk of ﬁre

or electrical shock, connect the power cord to an

appropriately rated and properly grounded electrical outlet

that is near the product and easily accessible.

Copy or scan the document.

Is the scanner responding?

The problem is

solved.

Go to step 3.

Step 3

Turn oﬀ the printer, wait for about 10 seconds, and then turn it

back on.

Copy or scan the document.

Is the scanner responding?

The problem is

solved.

Contact

customer

support

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing,

the message on the printer display, and the troubleshooting steps you have already taken to ﬁnd a solution.

You need to know your printer model type and serial number. For more information, see the label at the

back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at

http://support.lexmark.com

, and then select one of the following:

Tech

Library

You can browse our library of manuals, support documentation, drivers, and other downloads to

help you solve common problems.

E-mail

You can send an e-mail to the Lexmark team, describing your problem. A service representative

will respond and provide you with information to solve your problem.

Live chat

You can chat directly with a service representative. They can work with you to solve your printer

problem or provide assistance through Assisted Service where the service representative can

remotely connect to your computer through the Internet to troubleshoot problems, install updates,

or complete other tasks to help you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or

regions, visit

http://support.lexmark.com

Troubleshooting

132