Lexmark XC8163 .Users Guide PDF - Page 231
Internal solutions port does not operate correctly
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Troubleshooting 231 Internal solutions port does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see "Installing an internal solutions port" on page 272. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use the correct cable, and then make sure that it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Does the ISP operate correctly? No Go to step 2. Go to step 3. Contact customer support. Parallel or serial interface card does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list. Is the parallel or serial interface card listed in the Installed Features list? Step 2 Remove, and then install the parallel or serial interface card. The problem is solved. For more information, see "Installing an internal solutions port" on page 272. Does the parallel or serial interface card operate correctly? Step 3 The problem is Check the connection between the cable and the parallel or serial solved. interface card. Does the parallel or serial interface card operate correctly? No Go to step 2. Go to step 3. Contact customer support.