Lexmark Z705 User's Guide - Page 52

Solving printer software installation problems, When I insert the printer software CD - troubleshooting

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Page 52 highlights

Is the printer set as the default printer? To set the printer to be the default printer: 1 Click Start Settings Printers 2 Right-click the Lexmark Z700 Series and make sure that Set as Default is selected. Is your printer connected directly to your computer through an external device, such as a USB hub, switch box, scanner, or fax machine? If it is, follow these steps: 1 Disconnect your printer from any external devices. 2 Connect your printer directly to your computer with a USB cable. 3 Follow these instructions to print a test page. a Open the Lexmark Solution Center. For help, see page 11. b From the Maintenance tab, click Print a Test Page. • If the test page prints, the problem may be with your external devices, not your printer. Check the documentation that came with your external devices for help. • If the test page does not print, refer to the printer software Help for further troubleshooting information. Solving printer software installation problems If the printer software does not install properly, a communications error message appears when you try to print. You may need to remove the printer software, and then reinstall it. When I insert the printer software CD, nothing happens. 1 Close all open software programs. 2 Restart your computer. Solving printer software installation problems 52

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Solving printer software installation problems
52
Solving printer software installation problems
If the printer software does not install properly, a communications error message appears when you
try to print. You may need to remove the printer software, and then reinstall it.
When I insert the printer software CD, nothing happens.
1
Close all open software programs.
2
Restart your computer.
Is the printer set as the default printer?
To set the printer to be the default printer:
1
Click
Start
Settings
Printers
2
Right-click the
Lexmark Z700 Series
and make sure that
Set as Default
is
selected.
Is your printer connected directly to your computer through an external device, such as a
USB hub, switch box, scanner, or fax machine? If it is, follow these steps:
1
Disconnect your printer from any external devices.
2
Connect your printer directly to your computer with a USB cable.
3
Follow these instructions to print a test page.
a
Open the Lexmark Solution Center. For help, see page 11.
b
From the Maintenance tab, click
Print a Test Page
.
•
If the test page prints, the problem may be with your external devices, not
your printer. Check the documentation that came with your external devices
for help.
•
If the test page does not print, refer to the printer software Help for further
troubleshooting information.