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Linksys VGA2100 Administration Guide - Page 11

Integrated Office Applications, Support Solution, What is Linksys One Customer Premises Equipment?

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Chapter • Voice-specific devices including the PHM1200 and PHB1100 IP Phones, and three analog Voice Gateways (VGA2000, VGA2100, and VGA2200). These products are used for integration with analog Public Switched Telephone Network (PSTN) infrastructures. Integrated Office Applications The application capabilities for the Linksys One solution include: • Automatic software upgrades, under management control, whenever new versions are released. • A 3-way conferencing capability, built-in Auto Attendant function for the voice system, graphical voice mail, and an automatic backup/restore capability for device configurations. Support Solution The Support solution includes: • A web-based management portal that enables remote maintenance and monitoring of customer site equipment • An 800 number for technical assistance to Linksys' Business Assistance Center. What is Linksys One Customer Premises Equipment? The Linksys One customer premises equipment (CPE) consists of the following components: • Linksys One SVR3000 16-Port Services Router • Linksys One IP Phones (models PHM1200 and PHB1100) • Linksys One Voice Gateways (models VGA2000, VGA2100, VGA2200) Linksys One Communications Solution 1 4 Chapter 1: Welcome to Linksys One What is Linksys One Customer Premises Equipment?

Section	Page
Welcome to Linksys One	8
Welcome VARs!	8
About this Guide...	8
What is the Linksys One Communications Solution?	10
Basic Data Infrastructure	10
Integrated Office Applications	11
Support Solution	11
What is Linksys One Customer Premises Equipment?	11
Linksys One SVR3000 16-Port Services Router	12
SVR3000 Power Supply	12
Rack and Wall Mountable	12
How the SVR3000 Works With the Linksys One Network	12
LED Behavior	14
Using the USB Memory Key for Voice Mail Storage	14
Linksys One IP Phones	15
Emergency Services (911)	15
Linksys One PHM1200 IP Phone	16
Linksys One PHB1100 IP Phone	16
Phone Hardware Features	17
Ports and Power	17
Integrated Voice Features A to Z	18
Programmable Buttons	21
Graphical Phone Screen Interface	22
Linksys One Voice Gateways	23
Linksys One VGA2000 Analog Voice Gateway	23
Emergency Services (911)	23
Fax Capability	24
VGA2000 Hardware Features	24
Linksys One VGA2100 Analog Voice Gateway	27
About the VGA2100...	27
VGA2100 Hardware Features	27
Linksys One VGA2200 Analog Voice Gateway	30
About the VGA2200...	30
VGA2200 Hardware Features	31
Start Here!	34
Step 1: Prepare for Installation.	34
Step 2: Provision Your Customer on the Service Node.	34
Step 3: Install the Services Router.	35
Step 4: Connect One Phone to the Services Router.	35
Step 5: Observe the Phone Boot Process.	35
Step 6: Enter Handshake Information.	35
Step 7: Connect Additional Phones.	36
Step 8: Add Linksys One Voice Gateways.	36
Step 9: Customize the Phone System.	37
Step 10: Provide Information to Phone Users.	37
Step 11: Administer the Network.	37
Step 12: Troubleshoot Problems.	37
Preparing for Installation	38
Preparing the Site	38
Site Environmental Considerations	39
Air Circulation	39
Services Router SVR3000 Electrical Requirements	40
Voice Gateway Specifications	41
Cabling Requirements	44
Installation Tools and Equipment	44
Services Router Mounting Specifications	44
Rackmount	44
Equipment Layout for Installation	45
CPE Capacity Planning	46
Network Requirements	47
Broadband Access Connection Requirements	47
Bandwidth Requirements	48
IP Addressing Requirements	48
Firewalls and the Services Router	49
IP Addressing Scheme and Subnets	51
Quality of Service	51
Additional Site Considerations	51
Data Device Connections	51
Fax and Modem Connections	52
Dial Plan	52
Device and Line Assignment Guidelines	52
Emergency Services (911) Calling	55
Establishing a Customer on the Service Node	56
Adding a Customer	57
About IP Phones...	67
Installing Linksys One Phones	67
Connecting the Handshake Phone	68
Verify Installation	68
Entering the Handshake Information on the Phone	68
Installing Additional Phones	69
Completing the Installation	69
Verifying Installation	69
You are Done!	70
Adding Computers to the Network	70
Connecting Computers Directly to the Services Router	70
Connecting Computers Via the Linksys One IP Phone	70
Verifying the Computer Installation	71
Adding a Linksys One Voice Gateway to the Network	71
Installing a VGA2000 Voice Gateway	71
Verifying Your VGA2000 Installation	73
Installing a VGA2100 Voice Gateway	74
Verifying Your VGA2100 Installation:	75
Installing a VGA2200 Voice Gateway	76
Verifying Your VGA2200 Installation:	77
Normal Operation for the Linksys One Voice Gateways	77
Administering the Phone System	80
Which Settings Can I Customize?	80
Which Settings Can Users Customize?	80
Accessing the Administration Editor	80
Using the Actions Index Window	82
How do I change a setting?	82
When do my changes take effect?	83
Online Help	85
Viewing Suggestions for Provisioning Your System	85
Understanding Visual Queues on the Administration Editor Screens	85
Configuring Site Settings	86
Managing the User Directory	86
Adding Names to the Directory After You Install the Phones	87
Adding Names to the Directory Before You Install the Phones	88
Deleting a User from the Directory	89
Changing a User’s Directory Number	89
Setting the System Maintenance Window	90
Changing the System Administrator Password	91
Administering the Auto Attendant	91
Setting Office Hours	92
Assigning Days and Dates to Office Hours	92
Changing the Operator Number Used by the Auto Attendant	93
Setting Music on Hold for the Auto Attendant	94
Changing the Auto Attendant Password	95
Resetting the Auto Attendant Password to the Default	95
Enabling Access to the Auto Attendant	95
Viewing Line Status	96
Deleting Out-of-Service Devices	96
Editing the Device Label	96
Configuring Phone Settings	97
Viewing and Changing Device Assignments	97
Assigning a Phone Line to an FXS Port	98
Changing the Phone Assigned to a User	99
Deleting a User from the Database	100
Deleting a Phone or Voice Gateway from the Database	100
Defining Line Assignments and Line Settings	101
Understanding Line Pools	102
Assigning a Line to a Pool	103
Setting the Hunt Order	104
Deleting a Line Pool	104
Creating a New Line Pool	104
Assigning Lines to Devices	104
Defining Line Forward All Settings	105
Defining Line Forward No Answer Settings	106
Defining User Settings	106
Defining Auto Dials	107
Viewing and Printing the Phone Button Template	108
Changing the User’s Password	108
Configuring Call Forward Destinations on the User Settings Page:	108
Configuring Call Handling Options	109
Allowing Domestic Long Distance Calls	110
Allowing International Calls	110
Allowing Premium Services	110
Managing Phone Button Assignments	110
Enabling and Disabling Feature Buttons	112
Changing the Number of Intercoms	113
Changing the Number of Lines Available to a User	113
Changing a User’s Access to Voice Mail	113
Administering Voice Mailboxes	114
Disabling a Personal Voice Mailbox	114
Providing Access to the System Voice Mailbox	114
Changing a User’s Voice Mail Password	115
Using Voice Mail	115
Managing Data Devices and Data Settings	116
Viewing the Status of Data Devices	116
Pinging a Data Device	117
Allowing Access to Network Services	119
Adding DNS Names for Host Servers	121
Deleting a Static IP Address	121
Disabling External Access to Local Data Servers	122
Exposing a Network Server as a DMZ Host	122
Using Your Phone	124
Getting to Know Your Phone	124
Linksys One PHM1200 IP Phone	125
Linksys One PHB1100 IP Phone	125
Understanding Phone Buttons and Features	126
Understanding the Phone Screen	127
PHM1200 IP Phone	127
Navigating the Menus	127
PHB1100 IP Phone	128
Understanding Your Phone Passwords	128
Common Phone Features	129
Basic Call Handling	130
Using the Handset, Headset and Speakerphone	130
Adjusting Phone Settings	130
Using Mute	130
Placing a Call	131
Using the Call History List	132
Using Hold and Resume	132
Answering a Call	132
Using Call Transfer	133
Making Conference Calls	134
Using Call Forward	135
Advanced Call Handling	135
Using Auto Dial	135
Using Call Park	136
Using Shared Lines	136
Using Voice Mail	137
How do I access voice mail?	138
Accessing Voice Mail From Your Phone Screen	138
Accessing Voice Mail Using Voice Prompts	139
How do I set up voice mail?	140
Recording Greetings	140
Recording Your Name	141
Changing Your Voice Mail Password	142
Changing Voice Mail Notification Settings	142
Using the Auto Attendant	143
The Linksys One IP phones includes an Auto Attendant application that helps callers to quickly reach the right person or hear information they need without the assistance of an operator 24 hours a day, 7 days per week.	143
How do I access the Auto Attendant application?	143
How do I manage the Auto Attendant application?	143
How do I record greetings for the Auto Attendant?	143
How do I enable the After Hours greeting?	145
How do I change the Auto Attendant password?	146
Managing Operator Functions	146
Using Your User Settings Page	147
How do I access my User Settings page?	147
How do I change my password?	148
How do I set my Auto Dials?	148
How do I view my phone button assignments?	149
How do I print my phone button template?	149
Installing the Button Template on Your Phone	150
How do I change my call forward settings?	150
Managing Phone Button Assignments	152
Administering the Network	154
How Does the Database Get Backed Up?	154
How Does the Phone System Get Upgraded?	155
Moving, Adding, and Deleting Devices on the Network	156
Moving a User to a New Location	156
Adding a Phone to the Network	157
Deleting a Phone or Voice Gateway from the Database	157
Deleting a User from the Database	158
Replacing a Services Router on the Network	158
Using the Customer Support Interface	159
Accessing the Customer Support Interface	159
Viewing Device Status At-A-Glance	161
Viewing Customer Information	162
Administering the Services Router	163
Using the SVR3000 Tab	164
Configuring a Static WAN IP Address	165
Viewing the IP Address and MAC Address	166
Viewing the Software Version	166
Viewing Status for the CPE to Service Node Relationship	167
Viewing Information About the Data Network	168
Restarting the Services Router	169
Cleaning the Services Router for Re-installation or Re-handshaking	169
Restoring the CPE database	170
Resetting the Services Router to Factory Defaults	170
Administering the Phones	172
Viewing the Software Version Running on the Phone	172
Restarting a Phone	172
Restarting Multiple Phones	173
Administering the Voice Gateways	173
Restarting a Voice Gateway	173
Changing the Location ID for the Voice Gateway	173
Changing the Line ID for the Voice Gateway	174
Adjusting the Gain Settings for the Voice Gateway	175
Sending and Receiving Diagnostic Information	175
Troubleshooting	176
Troubleshooting Installation	176
Troubleshooting the Services Router	177
Troubleshooting the Phone	181
Troubleshooting the Voice Gateway	185
Troubleshooting Connected Devices	187
Additional Troubleshooting Documentation	187
Customer Site Survey	188