Mackie 802-VLZ3 Owner's Manual - Page 22

802-VLZ3 Appendix A: Service Information If you think your 802-VLZ3 has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the support section of our website (www.mackie.com) where you will find lots of useful information such as FAQs, documentation and user forums. You may find the answer to the problem without having to send your mixer away. Troubleshooting Bad Channel • Is the gain set correctly? • Is the level knob turned up? • Is the instrument switch set correctly? (Channels 1-2 only). • Try the same source signal in another channel, set up exactly like the suspect channel. • Check that the pan knob is set correctly. • Check the EQ and the low-cut switch. Bad Output Power • Check that the supplied power supply is connected to a live AC outlet. The power LED on the mixer should come on when the power switch is on. Repair For warranty service, please refer to the warranty information on page 27. Non-warranty service for Mackie products is available at a factory-authorized service center. To locate your nearest service center, visit www.mackie.com, click "Support" and select "Locate a Service Center." Service for Mackie products living outside the United States can be obtained through local dealers or distributors. If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, during normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area. • Is the associated level knob (if any) turned up? • If it's one of the main outs, try unplugging all the others. For example, if it's the 1⁄4" left main out, unplug the RCA and XLR left outputs. If the problem goes away, its not the mixer. • If a left speaker is presumed dead, switch the left and right cords, at the mixer's main outs. If the left speaker is still not working, it's not the mixer. Noise • Turn the channel level and aux ­return knobs down, one by one. If the sound disappears, it's either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it's from your whatever. Need help with your new mixer? • Visit www.mackie.com and click Support to find: FAQs, manuals, addendums, and user forums. • Email us at: [email protected]. • Telephone 1-800-898-3211 to speak with one of our splendid technical support representatives (Monday through Friday, normal business hours, Pacific Time). Correct disposal of this product. This symbol indicates that this product should not be disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your national law. This product should be handed over to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, or your household waste disposal service. 22 802-VLZ3