Marantz AV7701 AV7701 - User Guide - Page 172

Troubleshooting

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Basic version Advanced version Troubleshooting If a problem should arise, first check the following: 1. Are the connections correct? 2. Is the set being operated as described in the owner's manual? 3. Are the other devices operating properly? If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction. In this case, disconnect the power immediately and contact your store of purchase. GGeneralH Symptom Power does not turn on. Power automatically switches to standby mode. Display is off. Cause/Solution • Check whether the power plug is correctly inserted into the power outlet. • The protection circuit is active. Disconnect the power plug from the electric outlet, wait 5 to 10 seconds and then insert it back into the outlet. • The sleep timer is set. Turn on the power again, or change the sleep timer settings. • "Auto Standby" is triggered when there is no operation for a set amount of time. To disable "Auto Standby", set "Auto Standby" on the menu to "Off". • Set "Display" on the menu to something other than "Off". Set does not operate • Reset the microprocessor. properly. GHDMIH Symptom Cause/Solution No audio is output with HDMI connection. No video is output with HDMI connection. • Check the connection of the HDMI connectors. • When outputting HDMI audio from the speakers, set "HDMI Audio Out" on the menu to "AVP". • When outputting HDMI audio from a TV, set "HDMI Audio Out" on the menu to "TV". • Check the connection of the HDMI connectors. • Set the input source to match the connected HDMI connector. • Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not compatible with HDCP, video will not be output correctly. Page 36 - 94, 102 136 136 173 Page 11 116 116 11 11, 36 12 Symptom Cause/Solution When the following • Set "HDMI Control" in the menu to "Off". operations are Furthermore, if you do not want to link the power off operation performed on with devices compatible with HDMI control, set "Power Off devices compatible Control" in the menu to "Off". with HDMI control, the same operations occur on this unit. • Power ON/OFF • Switching audio output devices • Adjust volume • Switch input source When the HDMI • "HDMI Control" in the menu is set to "On". In this case, the ZONE2 function HDMI control function set for MAIN ZONE affects playback in is used and an ZONE2. When the HDMI ZONE2 function is used, set "HDMI operation is Control" in the menu to "Off". performed in MAIN • When the input source for ZONE2 is "SOURCE", select an input ZONE, the following source that is different from the one for MAIN ZONE. operations occur. • The player is turned off or playback pauses. • The input source on this unit automatically changes. When the HDMI ZONE2 function is used, Dolby TrueHD/ DTS HD Master Audio/Dolby Digital/ DTS cannot be played back in MAIN ZONE. • Make sure that "HDMI Audio Out" in the menu is set to "AVP". When a same input source is selected for MAIN ZONE and ZONE2, set the ZONE2 ON/OFF button to "OFF", or change the input source for ZONE2 to an input source that is different from the one for MAIN ZONE. Page 92, 117 92, 117 116 v See overleaf Information DVD 169

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169
Troubleshooting
If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner’s manual?
3. Are the other devices operating properly?
If this unit does not operate properly, check the items listed in the table below. Should the problem persist,
there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.
G
General
H
Symptom
Cause/Solution
Page
Power does not turn
on.
•
Check whether the power plug is correctly inserted into the power
outlet.
•
The protection circuit is active. Disconnect the power plug from
the electric outlet, wait 5 to 10 seconds and then insert it back
into the outlet.
36
–
Power automatically
switches to standby
mode.
•
The sleep timer is set. Turn on the power again, or change the
sleep timer settings.
•
“Auto Standby” is triggered when there is no operation for a set
amount of time. To disable “Auto Standby”, set “Auto Standby”
on the menu to “Off”.
94
,
102
136
Display is off.
•
Set “Display” on the menu to something other than “Off”.
136
Set does not operate
properly.
•
Reset the microprocessor.
173
G
HDMI
H
Symptom
Cause/Solution
Page
No audio is
output with HDMI
connection.
•
Check the connection of the HDMI connectors.
•
When outputting HDMI audio from the speakers, set “HDMI
Audio Out” on the menu to “AVP”.
•
When outputting HDMI audio from a TV, set “HDMI Audio Out”
on the menu to “TV”.
11
116
116
No video is
output with HDMI
connection.
•
Check the connection of the HDMI connectors.
•
Set the input source to match the connected HDMI connector.
•
Check whether the TV is compatible with copyright protection
(HDCP). If connected to a device not compatible with HDCP, video
will not be output correctly.
11
11
,
36
12
Symptom
Cause/Solution
Page
When the following
operations are
performed on
devices compatible
with HDMI control,
the same operations
occur on this unit.
•
Power ON/OFF
•
Switching audio
output devices
•
Adjust volume
•
Switch input source
•
Set “HDMI Control” in the menu to “Off”.
Furthermore, if you do not want to link the power off operation
with devices compatible with HDMI control, set “Power Off
Control” in the menu to “Off”.
92
,
117
When the HDMI
ZONE2 function
is used and an
operation is
performed in MAIN
ZONE, the following
operations occur.
•
The player is turned
off or playback
pauses.
•
The input source
on this unit
automatically
changes.
•
“HDMI Control” in the menu is set to “On”. In this case, the
HDMI control function set for MAIN ZONE affects playback in
ZONE2. When the HDMI ZONE2 function is used, set “HDMI
Control” in the menu to “Off”.
•
When the input source for ZONE2 is “SOURCE”, select an input
source that is different from the one for MAIN ZONE.
92
,
117
When the HDMI
ZONE2 function is
used, Dolby TrueHD/
DTS HD Master
Audio/Dolby Digital/
DTS cannot be
played back in MAIN
ZONE.
•
Make sure that “HDMI Audio Out” in the menu is set to “AVP”.
When a same input source is selected for MAIN ZONE and
ZONE2, set the ZONE2 ON/OFF button to “OFF”, or change the
input source for ZONE2 to an input source that is different from
the one for MAIN ZONE.
116