Marantz AV9000 AV9000 USER'S MANUAL - Page 38
Troubleshooting
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ENGLISH TROUBLESHOOTING In case of trouble, check the following before calling for service: 1. Are the connections made properly ? 2. Are you operating the unit properly following user's guide ? 3. Are the power amplifiers and speaker working properly ? If the unit does not operate properly, check items shown in the following table. If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz distributor or the Marantz Service Center in your country. SYMPTOM CAUSE REMEDY AV9000 cannot be turned up. The power plug is not connected. Connect the power plug to the outlet. No sound and picture are output Mute is on. even when power is on. The input cable is not connected correctly. The master volume control is turned all the way down. The function selector position is wrong. Cancel mute using the remote control unit. See the connection diagram and connect the cables correctly. Adjust the master volume. Select correct position. Sound and pictures from other Input cable connected incorrectly. than equipment selected with the function selector. Connect the cable correctly by referring to the connection diagram. Sound from the wrong channel is Output cable connected incorrectly. output from the speaker. Connect the cable correctly by referring to the connection diagram. No sound is output from the center The center output cable connection is incomplete. speaker. STEREO has been selected for Surround mode. Center = NONE has been selected in SETUP mode. Connect the cable correctly. When STEREO is selected for Surround mode, no sound will be output from the center speaker. Set another Surround mode. Make the correct setting. No sound is output from the The surround output cable connection is incomplete. surround speaker. STEREO has been selected for Surround mode. Surround = NONE has been selected in SETUP mode. Connect the cable correctly. When STEREO has been selected for Surround mode, no sound will be output from the surround speaker. Set another Surround mode. Make the correct setting. No output to Sub Woofer Out. Sub-woofer = NONE has been selected in SETUP mode. Select Sub-woofer = YES. Surround mode cannot be changed. The headphones are connected to the jack. Disconnect the headphones. (When headphones are connected, Surround mode will be fixed to STEREO.) Noise is produced during DTS- Analog has been selected for input. encoded CD or laser disc play. Be sure to perform digital connection, select digital input, then play. DTS sources cannot be played. Surround mode is set to DOLBY. The player does not respond to DTS digital out. Select other mode. Use a player which responds to DTS-digital out. Player skips during play of a DTS Data error occurred during player skip. source and produces noise. Set Surround mode to DTS-cinema or DTS-music.. 96kHz PCM signal cannot be The player does not respond to 96kHz PCM digital out. Use a player that responds to 96 kHz PCM digital out. played. Surround mode is set to other than STEREO and AUTO. Set Surround mode to STEREO or AUTO. Normal PCM signal (CD or laser Surround mode is set to DTS-cinema or DTS-music. disc) cannot be played. Select other mode. Dolby Digital signal cannot be Surround mode is set to DTS-cinema or DTS-music. played. Select other mode. A specific channel does not Nothing recorded on source. produce output. Check the encoded channel on the source side. FM or AM reception fails. Antenna connection is incomplete. Correctly connect the indoor FM and AM antennas to FM and AM antenna outlets. Noise is heard during AM reception. Reception is affected by other electrical fields. Try changing location where the AM indoor antenna is set up. Noise is heard during FM reception. The radio waves from the broadcasting station are weak. Install an FM outdoor antenna. Cannot get programmed station Preset data has been erased. when the PRESET button is pressed. Disconnecting power plug for long periods of time will erase preset data. If that happens, input the preset data again. Nothing appears on the remote Batteries are consumed. commander display. Replace all the batteries with new ones. Control with the remote control unit Batteries are consumed.. fails. Remote controller's function-key setting is wrong. The distance between this AV9000 and the remote commander is too far. Something is blocking AV9000 and the remote commander. Replace all the batteries with new ones. Select different position from which equipment will be controlled. Move closer to this AV9000. Remove offending object. 33