Maytag HRN11250X User Guide - Page 26

TROUBLESHOOTING GUIDE These guidelines should be used by a qualified Maytag Customer Service Center Agent. Call the Maytag Customer Service Center at 1-800-788-8899 for assistance. Inform the associate that this is a "Flammable Vapor Ignition Resistant" Product. Problem Cause Solution WATER LEAKS LEAKING T&P VALVE SMELLY ODORS PILOT WILL NOT LIGHT BURNER WILL NOT STAY LIT PILOT OUTAGE NOT ENOUGH HOT WATER WATER TOO HOT WATER HEATER SOUNDS SIZZLING - RUMBLING SOOTING VENT GAS ODORS Improperly sealed, hot or cold supply connection, relief valve, drain valve, or thermostat threads. Leakage from other appliances or water lines. Condensation of flue products. Thermal expansion in closed water system. Improperly seated valve. High sulfate or mineral content in water supply. Tighten threaded connections. Inspect other appliances near water heater. Refer to CONDENSATION. Install thermal expansion tank (DO NOT plug T&P valve). Check relief valve for proper operation (DO NOT plug T&P valve). Drain and flush heater thoroughly, then refill. Bacteria in water supply. Gas control knob not positioned correctly. Main gas supply off. Igniter tip more than 1/8" from pilot hood. Thermocouple malfunction. Thermocouple TCO malfunction. Melted insulation on igniter wire or shorting of igniter wire. High ambient room temperature. Wire disconnected from spark igniter. Broken electrode or electrical wire. Piezo Igniter generator fails to operate or malfunctions. Thermocouple TCO malfunction. High ambient room temperature. Dirty or clogged air intake screen. Flame arrestor openings blocked. Defective Gas Control. Dirty pilot burner. Dirty or clogged air intake screen. Thermocouple tip is not in contact with pilot flame. Thermocouple malfunction. Thermocouple TCO malfunction. Defective Gas Control. Heater not lit or thermostat not on. Thermostat set too low. Heater undersized. Low gas pressure. Incoming water is unusually cold. Leaking hot water pipes or fixtures. High temperature limit switch activated. Thermostat set too high. Condensation dripping on burner. Sediment or calcium in bottom of heater tank. Improper combustion. Lack of supply air. Improperly installed vent piping. Downdraft. Poor combustion. Chlorinate or aerate water supply. Refer to LIGHTING INSTRUCTIONS. Turn on main gas shutoff valve. Adjust igniter tip. Replace pilot assembly. Replace pilot assembly. Contact a Maytag Customer Service Agent to determine cause. Contact a Maytag Customer Service Agent to determine cause. Reconnect wire connector to spark igniter. Replace pilot assembly. Replace Piezo Igniter generator. Replace pilot assembly. Contact a Maytag Customer Service Agent to determine cause. Clean and reinstall air intake screen. Contact a Maytag Customer Service Agent to determine cause. Replace Gas Control. Clean pilot assembly. Clean and reinstall air intake screen. Insert thermocouple correctly. Replace pilot assembly. Replace pilot assembly. Replace Gas Control. Refer to LIGHTING INSTRUCTIONS. Refer to TEMPERATURE REGULATION. Reduce hot water use. Contact your gas supplier. Allow more time for heater to re-heat. Have plumber check and repair leaks. Contact a Maytag Customer Service Agent to determine cause. Refer to TEMPERATURE REGULATION. Refer to CONDENSATION. Clean sediment from tank. Refer to DRAINING instructions in Maintenance section of manual. No adjustment available. Contact a Maytag Customer Service Agent to determine cause. Contact a Maytag Customer Service Agent to determine cause. 26