Maytag MVWB755YQ Use & Care Guide - Page 13

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.maytag.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer won't run or fill, washer stops working (cont.) Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be stopped to reduce suds. Washer may be tightly packed. The washer senses the dry load with short spins that may take 2 to 3 minutes before water is added. You may hear the hum of the spins. This is normal. Remove several items, rearrange load evenly around the washplate. Do not load garments directly over the center of the washplate. Close lid and press Start/Pause. Add only 1 or 2 additional garments after the washer has started. Do not add more water to the washer. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements. Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the washer was unable to pump out water within ten minutes) Empty pockets and use garment bags for small items. Using cycles with a lower spin speed. Washer may be tightly packed or unbalanced. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). To remove suds, cancel cycle. Select DRAIN & SPIN. Select your cycle. Press START. Do not add more detergent. Small items may have been caught in pump or between basket and tub, which can slow draining. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select DRAIN & SPIN to remove excess water. See "Using Your Washer" for loading recommendations. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Incorrect or wrong wash or rinse temperatures Not using HE detergent or using too much HE detergent. Check for proper water supply. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, Select RINSE & SPIN. Do not add detergent. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Load not rinsed Energy-saving controlled wash temperatures. Check for proper water supply. Energy Star® qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. 13