McAfee IIP-S41K-NA-100I Product Guide - Page 8

McAfee® IntruShield® IPS 4.1 IntruShield Sensor 4000 Product Guide Preface Contacting Technical Support • IntruShield Attack Description Guide • IntruShield Special Topics Guide • Database Tuning • Best Practices • Denial-of-Service • Sensor High Availability • Custom Roles Creation • In-line Sensor Deployment • Virtualization • IntruShield Gigabit Optical Fail-Open Bypass Kit Guide • IntruShield Gigabit Copper Fail-Open Bypass Kit Guide Contacting Technical Support If you have any questions, contact McAfee for assistance: Online Contact McAfee Technical Support http://mysupport.mcafee.com. Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case submit, software downloads, and signature updates. Phone Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7 Technical Support is available for customers with Gold or Platinum service contracts. Global phone contact numbers can be found at McAfee Contact Information http://www.mcafee.com/us/about/contact/index.html page. Note: McAfee requires that you provide your GRANT ID and the serial number of your system when opening a ticket with Technical Support. You will be provided with a user name and password for the online case submission. viii