NEC FZ110A Installation Guide - Page 22

Troubleshooting

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Troubleshooting If you encounter a problem while installing or using your Zip drive, check this section for help. (CAUTION] Electricalpower should be turned offbefore connecting or disconnecting any cables; otherwise, computer equipment could be damaged. ■ 1 The green busy light on the Zip drive does not turn on. (a) Make sure the computer is receiving power. (b) Make sure the power cable connection to the Zip ATAPI drive is secure. (c) Make sure there is a disk in the drive. 2 The Zip drive is not assigned a drive letter, or the Zip Tools software cannot find the Zip drive. (a) Make sure pin 1 is properly connected on all IDE interface connections. The stripe on the interface cable should align with pin 1 on each connection. If the cable dose not have a keyed connector, make sure the connector is not shifted a pair of pins. (b) Make sure the Zip ATAPI drive is configured correctly. Refer to the configuration information in step 5 of the installation instructions. (c) If there is another drive on the same IDE channel, make sure it is also properly configured. Refer to the documentation that accompanied the other IDE drive for configuration information (often this information is on the hard disk case). If you cannot locate the documentation, contact the manufacturer of the drive. (d) Make sure BIOS support for the Zip ATAPI drive is disabled in the computer's CMOS setup. Note that this may require turning off autodetection for the Zip ATAPI drive. Refer to the Owner's Manual for the computer if you need instructions on disabling autodetection. If you are unable to disable BIOS support for the Zip drive in the CMOS setup and the Zip ATAPI drive does not appear on the system, the computer may have an incompatible BIOS that does not correctly understand removable ATAPI drives. You may be able to solve the problem by obtaining an updated BIOS from the computer manufacturer. If an updated BIOS is not available, it may be possible to install the Zip ATAPI drive successfully using an add-on IDE card. 20

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Troubleshooting
If
you
encounter
a
problem
while
installing
or
using
your
Zip
drive,
check
this
section
for
help.
(CAUTION]
Electrical
power
should
be
turned
off
before
connecting
or
disconnecting
any
cables;
otherwise,
computer
equipment
could
be
damaged.
■
1
The
green
busy
li
ght
on
the
Zip
drive
does
not
turn
on.
(a)
Make
sure
the
computer
is
receiving
power.
(b)
Make
sure
the
power
cable
connection
to
the
Zip
ATAPI
drive
is
secure.
(c)
Make
sure
there
is
a
disk
in
the
drive.
2
The
Zip
drive
is
not
assigned
a
drive
letter,
or
the
Zip
Tools
software
cannot
fi
nd
the
Zip
drive.
(a)
Make
sure
pin
1
is
properly
connected
on
all
IDE
interface
connections.
The
stripe
on
the
interface
cable
should
align
with
pin
1
on
each
connection.
If
the
cable
dose
not
have
a
keyed
connector,
make
sure
the
connector
is
not
shifted
a
pair
of
pins.
(b)
Make
sure
the
Zip
ATAPI
drive
is
configured
correctly.
Refer
to
the
configura-
tion
information
in
step
5
of
the
installation
instructions.
(c)
If
there
is
another
drive
on
the
same
IDE
channel,
make
sure
it
is
also
properly
configured.
Refer
to
the
documentation
that
accompanied
the
other
IDE
drive
for
configuration
information
(often
this
information
is
on
the
hard
disk
case).
If
you
cannot
locate
the
documentation,
contact
the
manufacturer
of
the
drive.
(d)
Make
sure
BIOS
support
for
the
Zip
ATAPI
drive
is
disabled
in
the
computer's
CMOS
setup.
Note
that
this
may
require
turning
off
autodetection
for
the
Zip
ATAPI
drive.
Refer
to
the
Owner's
Manual
for
the
computer
if
you
need
instructions
on
disabling
autodetection.
If
you
are
unable
to
disable
BIOS
support
for
the
Zip
drive
in
the
CMOS
setup
and
the
Zip
ATAPI
drive
does
not
appear
on
the
system,
the
computer
may
have
an
incompatible
BIOS
that
does
not
correctly
understand
removable
ATAPI
drives.
You
may
be
able
to
solve
the
problem
by
obtaining
an
updated
BIOS
from
the
computer
manufacturer.
If
an
updated
BIOS
is
not
available,
it
may
be
possible
to
install
the
Zip
ATAPI
drive
successfully
using
an
add-on
IDE
card.
20