Netgear C7000 Installation Guide - Page 9

Before you call Comcast Xfinity, make sure that your account number, account phone number, email address, and password are nearby. The modem router's model number is C7000. The serial number and MAC address are on the product label. ¾¾ To set up your Internet connection by calling Comcast Xfinity: 1. Call Comcast Xfinity customer service at 1-800-XFINITY (1-800-934-6489). 2. When asked, provide your account information and provide the modem router's model number and MAC address. 3. Wait for the Comcast Xfinity representative to confirm that your modem router is active. 4. If you do not get an Internet connection with the modem router, ask the Comcast Xfinity representative to look for your modem router online, and do one of the following depending on what the Comcast Xfinity representative tells you about your modem router: • If the modem router is not visible, the Comcast Xfinity representative can give you instructions to verify why the modem router does not connect with your high-speed Internet service. • If the modem router is visible to the Comcast Xfinity representative, reboot the modem router. Check your online status again. 7