Netgear DG834Gv3 DG834Gv3 Setup Manual - Page 23

ADSL Internet LED Off, Obtaining an Internet IP Address

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Wireless ADSL Modem Router Setup Manual ADSL Internet LED Off If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one of the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless ADSL Modem Router uses pins 2 and 3. Obtaining an Internet IP Address If your wireless ADSL modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the wireless ADSL modem router is able to obtain a Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless ADSL modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the Internet IP address from the browser interface: 1. Launch your browser and select an external site such as http://www.netgear.com. 2. Access the Main Menu of the wireless ADSL modem router's configuration at http://192.168.0.1. 3. Under the Maintenance heading check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless ADSL modem router has not obtained an IP address from your ISP. If your router is unable to obtain an IP address from the ISP, the problem may be one of the following: • Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter. Verify with your ISP the Multiplexing Method and parameter value, and update the router's ADSL Settings accordingly. Troubleshooting 2-5 v1.1, 2006-2

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Wireless ADSL Modem Router Setup Manual
Troubleshooting
2-5
v1.1, 2006-2
ADSL
Internet LED Off
If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one
of the following:
•
Check that the telephone company has made the connection to your line and tested it.
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless ADSL
Modem Router uses pins 2 and 3.
Obtaining an Internet IP Address
If your wireless ADSL modem router is unable to access the internet, and your Internet LED is
green or blinking green, you should determine whether the wireless ADSL modem router is able to
obtain a Internet IP address from the ISP. Unless you have been assigned a static IP address, your
wireless ADSL modem router must request an IP address from the ISP. You can determine whether
the request was successful using the browser interface.
To check the Internet IP address from the browser interface:
1.
Launch your browser and select an external site such as
.
2.
Access the Main Menu of the wireless ADSL modem router’s configuration at
3.
Under the Maintenance heading check that an IP address is shown for the Internet Port.
If 0.0.0.0 is shown, your wireless ADSL modem router has not obtained an IP address from
your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router’s
ADSL Settings accordingly.