Netgear DGND4000 User Manual - Page 143

Test the Path from Your Computer to a Remote Device

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N750 Wireless Dual Band Gigabit ADSL Modem Router DGND4000  To ping the wireless modem router from a computer running Windows: 1. From the Windows toolbar, click Start, and select Run. 2. In the field provided, type ping followed by the IP address of the wireless modem router, as in this example: ping www.routerlogin.net 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might have one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are lit for your network devices. If your wireless modem router and computer are connected to a separate Ethernet switch, make sure that the Ethernet LEDs are lit for the switch ports that are connected to your computer and wireless modem router. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your wireless modem router and your computer are correct and that the addresses are on the same subnet. Test the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click Start, and select Run. 2. In the Windows Run window, type: ping -n 10 where is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies like the examples shown in the previous section are displayed. If you do not receive replies: Troubleshooting 143

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Troubleshooting
143
N750 Wireless Dual Band Gigabit ADSL Modem Router DGND4000
To ping the wireless modem router from a computer running Windows:
1.
From the Windows toolbar, click
Start
, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the wireless modem router, as
in this example:
ping www.routerlogin.net
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might have one of the following problems:
•
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to
which you are connected.
Check that the appropriate LEDs are lit for your network devices. If your wireless modem
router and computer are connected to a separate Ethernet switch, make sure that the
Ethernet LEDs are lit for the switch ports that are connected to your computer and
wireless modem router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP address for your wireless modem router and your computer are correct
and that the addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a
remote device.
1.
From the Windows toolbar, click
Start
, and select
Run
.
2.
In the Windows Run window, type:
ping -n 10
<
IP address
>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like the examples shown in the previous section are
displayed.
If you do not receive replies: