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Supplemental Information, Troubleshoot Internet browsing

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Nighthawk AX12 12-Steam AX6000 WiFi Router Troubleshoot Internet browsing 168 Changes are not saved 168 Troubleshoot WiFi connectivity 169 Troubleshoot your network using the ping utility 169 Test the LAN path to your router 169 Test the path from a Windows-based computer to a remote device 170 Chapter 13 Supplemental Information Factory Settings 173 Technical Specifications 174 8

Section	Page
Contents	3
1. Hardware Setup	9
Unpack Your Router	10
Top Panel LEDs and Buttons	11
Rear Panel	13
Extend the Antennas	15
Router Label	15
Position Your Router	15
Cable Your Router	17
Turn the LEDs On or Off Using the LED On/Off Switch	18
2. Connect to the Network and Access the Router	19
Connect to the network	20
Connect to the network using a wired connection	20
Find and connect to the WiFi network	20
WiFi connection using WPS	20
Types of logins	21
Use a web browser to access the router	21
Automatic Internet Setup	21
Log in to the router	23
Install and manage your router with the Nighthawk app	23
Change the language	24
3. Specify Your Internet Settings	25
Use the Internet Setup Wizard	26
Manually set up the Internet connection	26
Specify an Internet connection without a login	26
Specify an Internet connection that uses a login	28
Manage a Multi-Gig Internet connection	30
Get Multi-Gig Internet With the Multi-Gig Port	30
Get Multi-Gig Internet With Port Aggregation	31
Specify IPv6 Internet connections	32
Requirements for entering IPv6 addresses	33
Use auto detect for an IPv6 Internet connection	33
Set up an IPv6 6to4 tunnel Internet connection	34
Set up an IPv6 pass-through Internet connection	36
Set up an IPv6 fixed Internet connection	36
Set up an IPv6 DHCP Internet connection	38
Set up an IPv6 PPPoE Internet connection	39
Use auto config for an IPv6 Internet connection	41
Set up an IPv6 6rd Internet connection	42
Manage the MTU size	44
MTU concepts	44
Change the MTU size	45
4. Control Access to the Internet	47
Enable access control to allow or block access to the Internet	48
Use keywords to block Internet sites	49
Block services from the Internet	50
Delete keywords from the blocked list	51
Prevent blocking on a trusted computer	52
Manage network access control lists	52
Schedule when to block Internet sites and services	53
Set up security event email notifications	54
5. Optimize Performance	56
Optimize Internet Streaming With QoS	57
Enable Upstream QoS	57
Add a Custom QoS Rule	58
Edit a QoS Rule	58
Delete a QoS Rule	59
Delete All QoS Rules	60
Improve Network Connections With Universal Plug-N-Play	60
Manage Wi-Fi Multimedia Quality of Service	62
Enable or Disable Smart Connect	62
Enable or disable AX WiFi	63
6. Manage Network Settings	65
View or change the WAN settings	66
Set up a default DMZ server	67
Change the Router’s Device Name	68
Change the LAN TCP/IP settings	68
Specify the IP addresses that the router assigns	70
Disable the DHCP server feature in the router	71
Manage reserved LAN IP addresses	72
Reserve an IP address	72
Edit a reserved IP address	73
Delete a reserved IP address entry	73
Use the WPS Wizard for WiFi connections	74
Specify Basic WiFi Settings	75
Change the WiFi Password or the WiFi Security	76
Change the WiFi Mode	78
Change the Transmission Power Control	79
Set Up a Guest WiFi Network	80
Control the WiFi radios	82
Use the WiFi On/Off button	82
Enable or disable the WiFi radios	82
Set up a WiFi schedule	83
Specify WPS settings	84
Set up the router as a WiFi access point	85
Set Up the Router in Bridge Mode	86
Return the router to router mode	87
Set up a bridge for a port group or VLAN tag group	88
Set up a bridge for a port group	88
Set up a bridge for a VLAN tag group	89
Set up an IPTV port	91
Manage custom static routes	92
Set up a static route	92
Edit a static route	93
Delete a static route	94
Enable or disable MU-MIMO	95
Manage Ethernet Port Aggregation to a LAN Device	95
Set Up Ethernet Port Aggregation to a LAN Device	96
View or Change the Router Ethernet Port Aggregation Mode	98
7. Manage Your Router	100
Update the router firmware	101
Check for new firmware and update the router	101
Manually upload firmware to the router	102
Change the admin password	103
Enable admin password recovery	103
Recover the admin password	104
View information about the router and the Internet and WiFi settings	105
Display the statistics of the Internet port	106
Check the Internet connection status	107
View and manage logs of router activity	108
View devices currently on the network	109
Monitor Internet traffic	109
Manage the router configuration file	111
Back up the settings	111
Erase the settings	111
Restore the settings	112
Manage remote access	113
Set up remote management	113
Use remote access	114
Remotely access your router using the Nighthawk app	114
Disable LED blinking or turn off LEDs	115
Set your time zone	115
Set the NTP Server	116
Specify ReadyDLNA Media Server Settings	117
Return the router to its factory default settings	118
Use the Reset button	118
Erase the settings	118
8. Share USB Storage Devices Attached to the Router	120
USB device requirements	121
Connect a USB storage device to the router	121
Access a storage device connected to the router from a Windows-based computer	122
Map a USB device to a Windows network drive	122
Access a storage device that is connected to the router from a Mac	123
Back up Windows-based computers with ReadySHARE Vault	124
Back up Mac computers with Time Machine	124
Set up a USB hard drive on a Mac	125
Prepare to back up a large amount of data	126
Use Time Machine to back up onto a USB hard disk	126
Enable FTP access within your network	128
View network folders on a storage device	128
Add a network folder on a USB storage device	129
Edit a network folder on a USB storage device	130
Safely remove a USB storage device	131
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	132
Set up and manage Dynamic DNS	133
Set up FTP access through the Internet	133
Your personal FTP server	134
Set up your personal FTP server	134
Set up a new Dynamic DNS account	135
Specify a DNS account that you already created	135
Change the Dynamic DNS settings	136
Access USB storage devices through the Internet	137
Remotely access a USB device using ReadyCLOUD	137
Create a ReadyCLOUD account	138
Register your router with ReadyCLOUD	138
10. Use VPN to Access Your Network	140
Set up a VPN connection	141
Specify VPN Service in the Router	141
Install OpenVPN Software	142
Install OpenVPN Software on Your Windows Computer	142
Install OpenVPN Software on Your Mac Computer	145
Install OpenVPN Software on an iOS Device	146
Install OpenVPN Software on an Android Device	146
Use a VPN Tunnel on Your Windows Computer	147
Use VPN to Access the Router’s USB Device and Media	149
Use VPN to Access Your Internet Service at Home	149
Set Up VPN Client Internet Access in the Router	150
Block VPN Client Internet Access in the Router	150
Use a VPN Tunnel to Access Your Internet Service at Home	151
11. Manage Port Forwarding and Port Triggering	153
Manage Port Forwarding to a Local Server	154
Set Up Port Forwarding to a Local Server	154
Add a Custom Port Forwarding Service	155
Edit a Port Forwarding Service	156
Delete a Port Forwarding Entry	157
Application Example: Make a Local Web Server Public	157
How the Router Implements the Port Forwarding Rule	158
Port Triggering	158
Add a Port Triggering Service	159
Enable Port Triggering	160
Application Example: Port Triggering for Internet Relay Chat	160
12. Troubleshooting	162
Quick tips	163
Sequence to restart your network	163
Check the power adapter and Ethernet cable connections	163
Check the WiFi settings	163
Check the network settings	163
Troubleshoot with the LEDs	164
Standard LED behavior when the router is powered on	164
Power LED is off or blinking	164
LEDs never turn off	164
Internet or Ethernet LAN port LEDs are off	165
WiFi LED is off	165
You cannot log in to the router	165
You cannot access the Internet	166
Troubleshoot Internet browsing	168
Changes are not saved	168
Troubleshoot WiFi connectivity	169
Troubleshoot your network using the ping utility	169
Test the LAN path to your router	169
Test the path from a Windows-based computer to a remote device	170
13. Supplemental Information	172
Factory Settings	173