Netgear XAVB5421 User Manual - Page 32

Powerline PassThru Adapter If You Do Not See All Your Devices with the NETGEAR genie If you click the Refresh icon on the NETGEAR genie Powerline map and you do not see all the devices that you expect, some Powerline devices might be using different encryption keys. If the encryption keys are different, do one of the following: • Reset your Powerline devices to their factory default settings, then set the encryption key for all of your Powerline devices. • Connect your computer to one Powerline device at a time and use NETGEAR genie to set the encryption key for each device. If You Do Not See the Powerline Icon on Your Network Map If you navigate to the Network Map on NETGEAR genie and you do not see the Powerline icon, try these troubleshooting tips: • Make sure that you have the latest version of NETGEAR genie installed. Some older versions of NETGEAR genie might not support Powerline products. • Temporarily disable your antivirus software and relaunch NETGEAR genie. Your computer's antivirus software might be blocking the Powerline communication protocol. Symantec Endpoint Protection The antivirus software Symantec Endpoint Protection v11.0.5002.333 filters the NETGEAR Powerline network traffic and prevents Powerline devices from appearing on the Network Map. To allow Powerline network traffic to pass through the Symantec Endpoint Protection filter, you must add a firewall rule to the filter. Note: Symantec Endpoint Protection v12.0.1001.95 does not have this issue.  To add a firewall rule for your Powerline devices: 1. Open the Symantec Control Center and click the Options button under Network Threat Protection. Troubleshooting 32