Nokia Lumia 920 User Guide - Page 95

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Help and support When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check. To help you get the most out of your phone, you can explore www.nokia.com/support. There you can find: • Troubleshooting info • Discussions • News on apps and downloads • Software update info • Further details about features and technologies, and the compatibility of devices and accessories For support videos, go to www.youtube.com/NokiaSupportVideos. If your phone isn't responding Do the following: • Press and hold the volume down key and power key at the same time for about 10 seconds. The phone switches off. To switch your phone back on, press and hold the power key. • Update your phone software. • Reset your phone. This restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe left, and tap Settings > about > reset your phone. If your issue remains unsolved, contact your network service provider or Nokia for repair options. Before sending your phone for repair, always back up your data, as all personal data in your phone may be deleted. Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06#. © 2012 Nokia. All rights reserved. 95

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Help and support
When you want to learn more about your phone, or if you're unsure how your phone should work,
there are several support channels for you to check.
To help you get the most out of your phone, you can explore
www.nokia.com/support
.
There you can find:
•
Troubleshooting info
•
Discussions
•
News on apps and downloads
•
Software update info
•
Further details about features and technologies, and the compatibility of devices and
accessories
For support videos, go to
www.youtube.com/NokiaSupportVideos
.
If your phone isn't responding
Do the following:
•
Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone switches off. To switch your phone back on, press and hold the power key.
•
Update your phone software.
•
Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings
>
about
>
reset your phone
.
If your issue remains unsolved, contact your network service provider or Nokia for repair options.
Before sending your phone for repair, always back up your data, as all personal data in your phone
may be deleted.
Tip:
If you need to identify your phone, to view the unique IMEI number of the phone, dial
*#06#
.
© 2012 Nokia. All rights reserved.
95