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Oki C9300nccs C9300/C9500 User's Guide: Windows - Page 385

Cannot print., Application error or general protection fault is displayed., Possible cause, Remedy

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Cannot print. • LPT WRITE ERROR displayed. • PRNUSBX WRITE ERROR is displayed. Possible cause Interface is disabled. Printer is switched OFF. Printer interface cable is disconnected. A converter, buffer, extension cable or USB hub is being used. Printer driver output port is incorrect. Printer is not selected in the printer driver. Incorrect printer driver is being used. Remedy In the printer menu settings, enable Parallel or USB interface. Switch ON. Reconnect the printer interface cable. Test by connecting printer and computer directly. Set correct output port to which the printer interface cable is connected. Select the printer or set to default printer. Delete this printer driver and install correct printer driver. Application error or general protection fault is displayed. Possible cause Application is not suitable for Windows version. Memory is insufficient for number of applications running. Print file is corrupted. Memory is insufficient for application. Insufficient free space on hard disk. Printer driver is incorrectly configured. Remedy Upgrade the application. Close all other applications. Correct or recreate the file. Increase computer's memory. Delete unnecessary files. Correctly configure printer driver. C9300/C9500 Troubleshooting • 385

Section	Page
Contents	3
Notes, Cautions, etc.	8
Introduction	9
Model Summary	9
Features	10
How to use this manual	11
Online usage	11
Printing Pages	12
Getting started	13
Unpacking	13
CD-ROM disk contents	14
CD1 - Drivers, Software Utilities	14
Printer location	15
Printer components	16
Setting up	19
Packaging and protective sheet removal	19
Toner cartridge installation	22
Loading paper	25
Manual feed	28
Power connection	29
Control panel	30
Menu settings	32
Changing the display language	32
Printing the MenuMap	33
Media settings	34
Media recommendations	37
Paper	37
Envelopes	38
Labels	38
Paper feed and exit	39
Paper Sizes	39
Paper weights and media settings	40
Printer settings	41
Confirming current settings	41
List of menu settings	42
Print Jobs Menu This menu only appears if the hard disk drive is installed. The default settings ...	42
Information Menu	42
Test Print Menu	43
Shutdown menu	43
Print Menu The default settings are bold.	44
Media Menu The default settings are bold.	47
Color Menu The default settings are bold.	49
System configuration menu The default settings are bold.	51
PCL emulation The default settings are bold.	54
PPR Emulation Menu The default settings are bold.	57
FX emulation The default settings are bold.	59
Parallel menu The defaults are bold.	61
USB menu The default settings are bold.	61
Network menu Only appears if the network card is installed. The default settings are bold.	62
Memory menu The default settings are bold.	63
Disk Maintenance Menu The default settings are bold.	64
System adjust menu The default settings are bold.	65
Maintenance menu The default settings are bold.	67
Usage menu	67
List of administrator menu settings	69
OP menu The default settings are bold.	69
Color Menu	71
Block Device Menu The default settings are bold.	71
Peak Power Control Menu The default settings are bold.	72
Setting color tuning from the front panel	73
Switching off	76
Interfaces	77
Windows XP	78
Which printer driver to use?	78
Enabling installed options in the drivers	79
For additional memory: PostScript driver only	79
For the internal hard disk drive	80
For additional paper trays	82
For the duplex unit	84
For the high capacity feeder	86
For the finisher	88
Changing defaults for paper feed, size and media in the driver	90
Network Printer Status utility	95
Factors that affect Color Printing	97
Differences between the range of colors a monitor or printer can reproduce	97
Viewing conditions	98
Printer driver color settings	98
Monitor settings	98
How your software application displays color	99
Paper type	99
Choosing a color matching method	100
RGB or CMYK?	100
Matching Photographic Images	100
Matching Specific Colors (e.g., a Company logo)	101
Printing Vivid Colors	102
Color matching: PCL driver	103
Color Matching Options	103
The Print Color Swatch Utility	105
Color matching: PostScript driver	106
Color Matching Options	106
To manually set the color matching options in the PostScript driver:	106
OKI “Using ICC Profiles” feature: PostScript driver only	110
To set up ICC profiles:	111
Windows ICM color matching	113
Printing multiple pages on one sheet (n-up printing)	114
N-Up printing using the PostScript driver	114
N-Up printing using the PCL driver	115
Printing custom page sizes	116
Printing custom pages using the PostScript driver	116
Printing custom pages using the PCL driver	118
Changing the resolution for a print job	121
Duplex printing (printing on both sides of the paper)	122
Duplex printing using the PostScript driver	122
Duplex printing using the PCL driver	124
Printing booklets	125
Printing booklets using the PostScript driver	125
Printing booklets using the PCL driver	127
Printing watermarks: PCL driver only	128
Collating	130
Proof and print	131
Printing copies	133
Deleting copies	133
Secure printing (printing confidential documents)	134
Printing a confidential document from the front panel	136
Deleting the confidential document before printing it	136
Store to hard disk	137
To print a stored document	138
To delete a stored document from the hard disk drive	139
Printing overlays	140
Creating documents to use as overlays	141
Downloading the print file to use as an overlay	142
Defining Overlays: PostScript	144
Defining Overlays: PCL	147
Printing posters: PCL driver only	149
Windows 2000	151
Which printer driver to use?	151
Enabling Installed options in the drivers	152
For additional memory	152
For the internal hard disk drive	153
For additional paper trays	155
For the duplex unit	157
For the high capacity feeder	159
For the finisher	161
Changing defaults for paper feed, size and media in the driver	163
Network Printer Status utility	167
Factors that affect Color Printing	169
Differences between the range of colors a monitor or printer can reproduce	169
Viewing conditions	170
Printer driver color settings	170
Monitor settings	170
How your software application displays color	171
Paper type	171
Choosing a color matching method	172
RGB or CMYK?	172
Matching Photographic Images	172
Matching Specific Colors (e.g., a Company logo)	173
Printing Vivid Colors	174
Color matching: PCL Driver	175
Color Matching Options	175
The Print Color Swatch Utility	177
Color matching: PostScript driver	178
Color Matching Options	178
To manually set the color matching options in the PostScript driver:	178
OKI “Using ICC Profiles” feature: PostScript driver only	182
To set up ICC profiles:	183
Windows ICM color matching	185
Printing multiple pages on one sheet (n-up printing)	186
N-Up printing using the PostScript driver	186
N-Up printing using the PCL driver	186
Printing custom page sizes	188
Printing custom pages using the PostScript driver	188
Printing custom pages using the PCL driver	191
Changing the resolution for a print job	193
Duplex printing (printing on both sides of the paper)	194
Duplex printing using the PostScript driver	194
Duplex printing using the PCL driver	195
Printing booklets	197
Printing booklets using the PostScript driver	198
Printing booklets using the PCL driver	199
Printing watermarks: PCL driver only	200
Collating	202
Proof and print	203
Printing copies	205
Deleting copies	205
Secure printing (printing confidential documents)	206
Printing a confidential document from the front panel	208
Deleting the confidential document before printing it	208
Store to hard disk	209
To print the stored document	210
To delete a stored job from the hard disk drive	210
Printing overlays	212
Creating documents to use as overlays	213
Downloading the print file to use as an overlay	214
Defining Overlays: PostScript	216
Defining Overlays: PCL	219
Printing posters: PCL driver only	221
Windows Me/98/95	222
Which printer driver to use?	222
ENnabling Installed options in the drivers	223
For additional memory	223
For the internal hard disk drive	225
For additional paper trays	226
For the duplex unit	227
For the high capacity feeder	228
Changing defaults for paper feed, size and media in the driver	229
Network Printer Status utility	231
Factors that affect color printing	233
Differences between the range of colors a monitor or printer can reproduce	233
Viewing conditions	234
Printer driver color settings	234
Monitor settings	234
How your software application displays color	235
Paper type	235
Choosing a color matching method	236
RGB or CMYK?	236
Matching Photographic Images	236
Matching Specific Colors (e.g., a Company logo)	237
Printing Vivid Colors	238
Color matching: PCL Driver	239
Color Matching Options	239
The Print Color Swatch Utility	241
Color matching: PostScript Driver	242
Color Matching Options	242
Windows ICM color matching	247
OKI “Using ICC Profiles” feature	248
Printing multiple pages on one sheet (n-up printing)	249
N-Up printing using the PostScript driver	249
N-Up printing using the PCL driver	250
Printing custom page sizes	251
Printing custom pages using the PostScript driver	251
Printing custom pages using the PCL driver	253
Changing the resolution for a print job	255
Duplex printing (printing on both sides of the paper)	256
Printing booklets: PCL only, Windows Me only	258
Printing watermarks	260
Collating	262
Font substitution: PostScript only	263
Proof and print	264
Printing copies	266
Deleting copies	266
Secure printing (printing confidential documents)	267
Printing a confidential document from the front panel	269
Deleting the confidential document before printing it	269
Store to hard disk	270
Printing copies	272
Deleting the stored job from the hard disk drive	272
Printing overlays	273
Creating documents to use as overlays	274
Downloading the print file to use as an overlay	275
Defining Overlays: PostScript	277
Defining Overlays: PCL	280
Printing posters: PCL only	282
Windows NT 4.0	284
Which printer driver to use?	284
Enabling Installed options in the drivers	285
For additional memory: PostScript driver only	285
For the internal hard disk drive	286
For additional paper trays	288
For the duplex unit	290
For the high capacity feeder	292
For the finisher	294
Changing defaults for paper feed, size and media in the driver	296
Network Printer Status utility	301
Factors that affect color printing	303
Differences between the range of colors a monitor or printer can reproduce	303
Viewing conditions	304
Printer driver color settings	304
Monitor settings	304
How your software application displays color	305
Paper type	305
Choosing a color matching method	306
RGB or CMYK?	306
Matching Photographic Images	306
Matching Specific Colors (e.g., a Company logo)	307
Printing Vivid Colors	307
Color matching: PCL Driver	308
Color Matching Options	308
The Print Color Swatch Utility	310
Color matching: PostScript Driver	311
Color Matching Options	311
To manually set the color matching options in the PostScript driver:	311
Printing multiple pages on one sheet (n-up printing)	315
N-Up printing using the PostScript driver	315
N-Up printing using the PCL driver	316
Printing custom page sizes	317
Printing custom pages using the PostScript driver	317
Printing custom pages using the PCL driver	320
Changing the resolution for a print job	323
Printing on both sides of the paper (duplex printing)	324
Duplex printing using the PostScript driver	325
Duplex printing using the PCL driver	326
Printing booklets: PCL driver only	327
Printing booklets using the PCL driver	327
Printing watermarks: PCL driver only	329
Collating	331
Proof and print	332
Printing copies	334
Deleting copies	334
Secure printing (printing confidential documents)	335
Printing a confidential document from the front panel	337
Deleting the confidential document before printing it	337
Store to hard disk	338
To print the stored document	340
To delete a stored document from the hard disk drive	340
Printing overlays	341
Creating documents to use as overlays	342
Downloading the print file to use as an overlay	343
Defining Overlays: PostScript	345
Defining Overlays: PCL	348
Printing posters: PCL driver only	350
Maintenance	351
Adding Paper	351
Changing the toner cartridge	353
Changing the image drum	358
Changing the transfer belt	361
Changing the fuser unit	363
Cleaning the LED heads	366
Transporting the printer	367
Troubleshooting	369
LCD messages	369
Paper jams	373
Parallel transmission mode	381
Problem solving	382
Paper feed problems	382
Paper jam has been cleared, but printer does not print.	382
Problems printing from Windows	383
Cannot configure for parallel connection.	383
Cannot configure for USB connection.	384
Printout is garbled or incorrect with parallel connection.	384
Cannot print.	385
Application error or general protection fault is displayed.	385
Printing is slow.	386
Printer requests paper size change to continue printing.	386
Problems with poor quality printing	387
Longitudinal white stripes	387
Longitudinal fading	387
Faint printing	387
Fading in patches	387
Longitudinal black stripes	388
Faint shading on unprinted sections	388
Blurred letter edges	388
Miscellaneous problems	389
The power is on, but the printer does not go online.	389
Print processing does not start.	389
Print processing cancels.	389
Printer makes a strange noise.	389
An asterisk (*) symbol appears on the display, repeatedly moving across the first line then the s...	390
It takes a long time to start printing.	390
Toner rubs off the printed surface.	391
Accessories	392
Introduction	392
Additional memory	393
Installing additional memory	394
Internal hard disk drive	397
Installing the hard disk drive	397
Duplex unit	400
Additional paper trays	403
Installation	403
High capacity feeder (HCF)	406
Installing the high capacity feeder	406
Finisher	409
Specifications	410
Consumables	414
Toner	414
Drums	414
Fuser units	415
Transfer belt	415
OKI® print media	416
Factory default settings	418
Print menu	418
Media menu	419
Color menu	420
System Config menu	421
PCL Emulation menu	421
PPR Emulation menu	422
FX Emulation menu	423
Parallel menu	423
USB menu	424
Network menu	424
Memory menu	424
System Adjust menu	425
Maintenance menu	426
Usage menu	426
Software Utilities	427
Overview	427
Color Swatch Utility	428
Color Swatch Samples	428
Loading the Utility	428
Selecting Colors	429
Color Samples	429
Color Values	429
Creating Custom Swatch Colors	430
PDF Direct Print Utility	431
Starting	431
PDF Version Check	433
Storage Device Manager for Windows	434
Getting Help	434
General Information	434
Summary of Storage Device Manager Functions	435
Administration	435
Using Storage Device Manager	437
Setting Up an Administrative Password	438
Creating PostScript Forms	439
Creating PCL Macros (Forms)	441
Printing the File List	445
Maintaining the Internal Hard Drive and Flash Memory	446
Using Overlays	448
General Information	448
Windows 2000 and XP PCL	449
Printing Using Overlays: 2000 PCL	449
Windows Me/98/95 PCL	451
Windows Me/98/95/PostScript	453
Printing Using Overlays: Me/98/95 PostScript	453
Windows NT 4.0 PCL	455
Windows NT 4.0 PostScript	458
PrintSupervision	483
Features	483
Types of Users	483
Typical usage scenarios	484
System Requirements	484
Additional Information	484
Network Printer Status utility	485
To Install	485
To Open	485
Checking the Printer Status	486
Oki LPR Utility	488
How to Install	488
Oki LPR Status box	488
Additional Information	488