Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 47

Network Connection Problems, For Windows, Common for Windows/Mac OS X

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„„For Windows Cause This printer is not set as default printer. Output port of printer driver is incorrect. Printing from other interface is in progress. Solution procedure Set it to default printer. Select the output port where LAN cable/USB cable is connected. Wait until the printing is complete. Printing Troubles Reference pages - 1 - - Troubleshooting Network Connection Problems „„Common for Windows/Mac OS X 2 Maintenance Index Cause Cross cable is used. Compatibility problem with hub. There is a problem with hub. Network cable is defective. Incorrect IP address. Duplicate IP address. Solution procedure Arrange straight cable and hub, and connect correctly. Select [Admin Setup]>[Network Setup]>[Hub Link Setting] from the operation panel, and change the settings. Insert network cable in the empty hub, or another port. If the problem is still not solved, use another hub. Reconnect with a new or a different network cable, and check again. zzCheck that IP address settings of the printer, and IP address of the printer set in the computer are matching. zzIf you are using OKI LPR Utility on Windows, check IP address settings in OKI LPR Utility. zzCheck that IP address is not overlapping with other device. zzCheck that correct address is set in IP address, Subnet mask, and Gateway address. Check that IP address of the printer does not overlap with other IP address. Reference pages Basic Advanced - Advanced - USB Connection Problems „„Common for Windows/Mac OS X Cause Cable does not meet the standards. USB hub is used. Printer driver is not installed correctly. Solution procedure Use USB cable of USB 2.0 specifications. Directly connect the printer to the computer. Please re-install the printer driver. Reference pages Basic Basic „„For Windows Cause Solution procedure Reference pages Printer is offline. Right click the OKI C9xx icon in the [Devices and Printers] folder, and select [See what's printing] (When multiple drivers are installed>[OKI C9xx (*)]). Select the [Printer] menu in the dialog displayed, and uncheck [Use Printer Offline]. Basic *: Select the type of required driver. Switch, buffer, extension cable, and USB hub Directly connect the printer to the computer. - are used. Another printer driver operated through USB From the computer, remove other printer - connection is installed. drivers. - 47 -

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47
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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
±
For Windows
Cause
Solution procedure
Reference pages
This printer is not set as default printer.
Set it to default printer.
-
Output port of printer driver is incorrect.
Select the output port where LAN cable/USB
cable is connected.
-
Printing from other interface is in progress.
Wait until the printing is complete.
-
Network Connection Problems
±
Common for Windows/Mac OS X
Cause
Solution procedure
Reference pages
Cross cable is used.
Arrange straight cable and hub, and connect
correctly.
Basic
Compatibility problem with hub.
Select [Admin Setup]>[Network Setup]>[Hub
Link Setting] from the operation panel, and
change the settings.
Advanced
There is a problem with hub.
Insert network cable in the empty hub, or
another port. If the problem is still not solved,
use another hub.
-
Network cable is defective.
Reconnect with a new or a different network
cable, and check again.
-
Incorrect IP address.
z
Check that IP address settings of the printer,
and IP address of the printer set in the
computer are matching.
z
If you are using OKI LPR Utility on Windows,
check IP address settings in OKI LPR Utility.
z
Check that IP address is not overlapping with
other device.
z
Check that correct address is set in IP
address, Subnet mask, and Gateway address.
Advanced
Duplicate IP address.
Check that IP address of the printer does not
overlap with other IP address.
-
USB Connection Problems
±
Common for Windows/Mac OS X
Cause
Solution procedure
Reference pages
Cable does not meet the standards.
Use USB cable of USB 2.0 specifications.
Basic
USB hub is used.
Directly connect the printer to the computer.
-
Printer driver is not installed correctly.
Please re-install the printer driver.
Basic
±
For Windows
Cause
Solution procedure
Reference pages
Printer is offline.
Right click the OKI C9xx icon in the [Devices and
Printers] folder, and select [See what’s printing]
(When multiple drivers are installed>[OKI C9xx
(*)]). Select the [Printer] menu in the dialog
displayed, and uncheck [Use Printer Offline].
*: Select the type of required driver.
Basic
Switch, buffer, extension cable, and USB hub
are used.
Directly connect the printer to the computer.
-
Another printer driver operated through USB
connection is installed.
From the computer, remove other printer
drivers.
-