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Oki ES2024 User's Guide, Windows, ES 2024/2024e - Page 399

Troubleshooting, LCD messages

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Troubleshooting LCD MESSAGES The liquid crystal display (LCD) on the control panel indicates the printer status and if there is a problem with the printer. Status and error messages are listed below together with an explanation of what each message means: LCD Message ***** DRUM NEAR LIFE ***** EMPTY ***** NEAR END ***** TONER LOW ***** TONER SENSOR ERROR BELT UNIT MISSING CANCELLING JOB CENTRO I/F ERROR CHANGE ***** IMAGE DRUM CHANGE BELT UNIT CHANGE FUSER UNIT CHANGE PAPER TO ***** CHECK ***** CHECK BELT UNIT CHECK DUPLEX CHECK FUSER UNIT CHECK IMAGE DRUM COLLATE FAIL Meaning An image drum is nearing the end of its life. (***** indicates color) Warning that Tray ***** is empty. MP Tray is Tray 0. The paper in the selected ***** is nearly finished. (***** indicates paper tray). Toner is low (***** indicates color). Error with the toner sensor (***** indicates color). Call for service. Transfer belt unit is missing. Cancelling the current job. Centronics interface error (parallel interface). Change the image drum (***** indicates color). Change the transfer belt. Change the fuser unit. Paper must be changed to correct paper size and/or media type (***** indicates size or media type). Check Tray ***** for paper jam. MP tray is Tray 0. Check the transfer belt for paper jam, correct installation, etc. Check the duplex unit for paper jam, correct installation, etc. Check the fuser unit for paper jam, correct installation, etc. Check the image drum for correct installation, etc. Color will be indicated. Collating of multiple copies has failed. ES 2024/2024e Troubleshooting • 399

Section	Page
Contents	3
Notes, Cautions, etc.	8
Introduction	9
Model Summary	9
Features	10
How to use this manual	11
Online usage	11
Printing Pages	12
Getting Started	13
Unpacking	13
CD-ROM disk contents	14
CD1 - Drivers, Software Utilities	14
CD2 - Manuals	14
Printer location	15
Printer components	16
Setting up	19
Packaging and protective sheet removal	19
Toner cartridge installation	23
Loading paper	27
Manual feed	32
Power connection	33
Control panel	34
Menu settings	36
Changing the display language	36
Printing the MenuMap	37
Media settings	38
Selecting paper feed	38
Selecting the paper size	39
Selecting the media type and weight	40
Media recommendations	41
Paper	41
Envelopes	42
Labels	42
Paper feed and exit	43
Paper Sizes	43
Paper weights and media settings	44
Printer settings	45
Confirming current settings	45
Changing the settings	45
List of user menu settings	46
List of administrator menu settings	73
Setting color tuning from the front panel	76
Switching off	79
Interfaces	80
Windows XP	82
Printer Drivers	82
Which printer driver to use?	82
Enabling installed options in the driver	83
Changing defaults for paper feed, size and media in the driver	91
Network Printer Status Utility	99
Operation	100
Factors that affect color printing	101
Differences between the range of colors a monitor or printer can reproduce	101
Viewing conditions	102
Printer driver color settings	102
Monitor settings	102
How your software application displays color	103
Paper type	103
Choosing a color matching method	104
RGB or CMYK?	104
Matching Photographic Images	104
Matching Specific Colors (e.g., a Company logo)	105
Printing Vivid Colors	106
Color matching: PCL driver	107
Color Matching Options	107
The Print Color Swatch Utility	109
Color matching: PostScript driver	110
Color Matching Options	110
To manually set the color matching options in the PostScript driver:	110
OKI “Using ICC Profiles” feature: PostScript driver only	114
To set up ICC profiles:	115
Windows ICM color matching	117
Printing Multiple pages on one sheet (n-up printing)	118
N-Up printing using the PostScript driver	118
N-Up printing using the PCL driver	119
Printing custom page sizes	120
Printing custom pages using the PostScript driver	120
Printing custom pages using the PCL driver	123
Changing the resolution for a print job	126
Duplex printing (printing on both sides of the paper)	128
Duplex printing using the PostScript driver	128
Duplex printing using the PCL driver	130
Printing booklets	131
Printing booklets using the PostScript driver	131
Printing booklets using the PCL driver	133
Printing watermarks: PCL driver only	134
Collating	136
Proof and print	137
Printing copies	140
Deleting copies	140
Secure printing (printing confidential documents)	141
Printing a confidential document from the front panel	143
Deleting the confidential document before printing it	143
Store to hard disk	144
To print a stored document	146
To delete a stored document from the hard disk drive	146
Printing overlays	147
Creating documents to use as overlays	148
Downloading the print file to use as an overlay	150
Defining Overlays: PostScript	151
Defining Overlays: PCL	155
Printing posters: PCL driver only	157
Windows 2000	159
Printer Drivers	159
Which printer driver to use?	159
Enabling installed options in the drivers	160
For additional memory	161
For the internal hard disk drive	162
For additional paper trays	164
For the duplex unit	166
Changing defaults for paper feed, size and media in the driver	168
Network Printer Status utility	173
Operation	174
Factors that affect color printing	175
Differences between the range of colors a monitor or printer can reproduce	175
Viewing conditions	176
Printer driver color settings	176
Monitor settings	176
How your software application displays color	177
Paper type	177
Choosing a color matching method	178
RGB or CMYK?	178
Matching Photographic Images	178
Matching Specific Colors (e.g., a Company logo)	179
Printing Vivid Colors	180
Color matching: PCL Driver	181
Color Matching Options	181
The Print Color Swatch Utility	183
Color matching: PostScript driver	184
Color Matching Options	184
To manually set the color matching options in the PostScript driver:	184
OKI “Using ICC Profiles” feature: PostScript driver only	188
To set up ICC profiles:	189
Windows ICM color matching	191
Printing multiple pages on one sheet (n-up printing)	192
N-Up printing using the PostScript driver	192
N-Up printing using the PCL driver	193
Printing custom page sizes	194
Printing custom pages using the PostScript driver	194
Printing custom pages using the PCL driver	198
Changing the resolution for a print job	201
Duplex printing (printing on both sides of the paper)	202
Duplex printing using the PostScript driver	202
Duplex printing using the PCL driver	204
Printing booklets	205
Printing booklets using the PostScript driver	205
Printing booklets using the PCL driver	208
Printing watermarks: PCL driver only	210
Collating	212
Proof and print	213
Printing copies	215
Deleting copies	215
Secure printing (printing confidential documents)	216
Printing a confidential document from the front panel	219
Deleting the confidential document before printing it	219
Store to hard disk	220
To print the stored document	223
To delete a stored job from the hard disk drive	223
Printing overlays	224
Creating documents to use as overlays	225
Downloading the print file to use as an overlay	227
Defining Overlays: PostScript	228
Defining Overlays: PCL	232
Printing posters: PCL driver only	234
Windows Me/98/95	236
Printer Drivers	236
Which printer driver to use?	236
Enabling installed options in the drivers	237
For additional memory	237
For the internal hard disk drive	239
For additional paper trays	240
For the duplex unit	241
Changing defaults for paper feed, size and media in the driver	242
Network Printer Status utility	244
Operation	245
Factors that affect color printing	246
Differences between the range of colors a monitor or printer can reproduce	246
Viewing conditions	247
Printer driver color settings	247
Monitor settings	247
How your software application displays color	248
Paper type	248
Choosing a color matching method	249
RGB or CMYK?	249
Matching Photographic Images	249
Matching Specific Colors (e.g., a Company logo)	250
Printing Vivid Colors	251
Color matching: PCL driver	252
Color Matching Options	252
The Print Color Swatch Utility	255
Color matching: PostScript driver	256
Color Matching Options	256
Windows ICM color matching	263
OKI “Using ICC Profiles” feature	264
Printing multiple pages on one sheet (n-up printing)	265
N-Up printing using the PostScript driver	265
N-Up printing using the PCL driver	266
Printing custom page sizes	268
Printing custom pages using the PostScript driver	268
Printing custom pages using the PCL driver	271
Changing the resolution for a print job	273
Duplex printing (printing on both sides of the paper)	274
Printing booklets: PCL Only, Windows Me only	276
Printing watermarks	278
Printing watermarks using the PostScript driver	278
Printing watermarks using the PCL driver	280
Collating	282
Font substitution: PostScript only	283
Proof and print	284
Printing copies	287
Deleting copies	287
Secure printing (printing confidential documents)	288
Printing a confidential document from the front panel	290
Deleting the confidential document before printing it	290
Store to hard disk	291
Printing copies	294
Deleting the stored job from the hard disk drive	294
Printing overlays	295
Creating documents to use as overlays	296
Downloading the print file to use as an overlay	298
Defining Overlays: PostScript	299
Defining Overlays: PCL	303
Printing posters: PCL only	305
Windows NT 4.0	307
Printer Drivers	307
Which printer driver to use?	307
Enabling installed options in the drivers	308
For additional memory: PostScript driver only	308
For the internal hard disk drive	309
For additional paper trays	311
For the duplex unit	313
Changing defaults for paper feed, size and media in the driver	315
Network Printer Status utility	322
Operation	323
Factors that affect color printing	324
Differences between the range of colors a monitor or printer can reproduce	324
Viewing conditions	325
Printer driver color settings	325
Monitor settings	325
How your software application displays color	326
Paper type	326
Choosing a color matching method	327
RGB or CMYK?	327
Matching Photographic Images	327
Matching Specific Colors (e.g., a Company logo)	328
Printing Vivid Colors	328
Color matching: PCL driver	329
Color Matching Options	329
The Print Color Swatch Utility	331
Color matching: PostScript driver	332
Color Matching Options	332
To manually set the color matching options in the PostScript driver:	332
Printing multiple pages on one sheet (n-up printing)	336
N-Up printing using the PostScript driver	336
N-Up printing using the PCL driver	337
Printing custom page sizes	338
Printing custom pages using the PostScript driver	338
Printing custom pages using the PCL driver	341
Changing the resolution for a print job	344
Duplex printing (printing on both sides of the paper)	346
Duplex printing using the PostScript driver	347
Duplex printing using the PCL driver	348
Printing booklets: PCL driver only	349
Printing booklets using the PCL driver	349
Printing watermarks: PCL driver only	351
Collating	353
Proof and print	354
Printing copies	356
Deleting copies	356
Secure printing (printing confidential documents)	357
Printing a confidential document from the front panel	360
Deleting the confidential document before printing it	360
Store to hard disk	361
To print the stored document	364
To delete a stored document from the hard disk drive	364
Printing overlays	365
Creating documents to use as overlays	366
Downloading the print file to use as an overlay	368
Defining Overlays: PostScript	369
Defining Overlays: PCL	373
Printing posters: PCL driver only	375
Maintenance	377
Adding Paper	377
Changing the toner cartridge	380
Changing the image drum	385
Changing the transfer belt	388
Changing the fuser unit	392
Cleaning the LED heads	395
Transporting the printer	397
Troubleshooting	399
LCD messages	399
Paper jams	402
Parallel transmission mode	409
Problem solving	410
Paper feed problems.	410
Paper jam has been cleared, but printer does not print.	410
Problems printing from Windows	411
Cannot configure for parallel connection.	411
Printout is garbled or incorrect with parallel connection.	411
Cannot configure for USB connection.	412
Cannot print.	413
Application error or general protection fault is displayed.	414
Printing is slow.	414
Printer requests paper size change to continue printing.	414
Problems with poor quality printing	415
Miscellaneous problems	418
The power is on, but the printer does not go online.	418
Print processing does not start.	418
Print processing cancels.	418
Printer makes a strange noise.	418
An asterisk (*) symbol appears on the display, repeatedly moving across the first line then the s...	419
Printer takes a long time to start printing.	419
Toner rubs off when you rub the printed surface.	419
Accessories	420
OkiLAN 6200e Plus network Print server	421
Additional memory	422
Installing additional memory	423
Internal hard disk	426
Duplex unit	429
Additional paper trays	430
Specifications	433
Consumables	437
Toner	437
Drums	437
Fuser Units	438
Transfer Belt	438
OKI® Print Media	439
Factory Default Settings	441
Print menu	441
Media menu	442
Color menu	443
System Config menu	444
PCL Emulation menu	444
PPR Emulation menu	445
FX Emulation menu	446
Parallel menu	446
USB menu	447
Network menu	447
Memory menu	447
Disk Maintenance menu	448
System Adjust menu	448
Maintenance menu	449
Software Utilities	450
Overview	450
Color Swatch Utility	451
Color Swatch Samples	451
Loading the Utility	451
Selecting Colors	452
Color Samples	452
Color Values	452
Creating Custom Swatch Colors	453
PDF Direct Print Utility	454
Starting	455
PDF Version Check	457
Storage Device Manager for Windows	458
Getting Help	458
General Information	459
Summary of Storage Device Manager Functions	460
Administration	461
Using Storage Device Manager	463
Setting Up an Administrative Password	464
Creating PostScript Forms	465
Creating PCL Macros (Forms)	468
Printing the File List	475
Maintaining the Internal Hard Drive and Flash Memory	476
Using Overlays	479
General Information	479
Windows 2000 and XP PCL	481
Printing Using Overlays: 2000 PCL	482
Windows Me/98/95 PCL	485
Windows Me/98/95/PostScript	489
Windows NT 4.0 PCL	492
Windows NT 4.0 PostScript	497
PrintSupervision	500
Features	500
Types of Users	501
Typical usage scenarios	501
System Requirements	502
Additional Information	502
Network Printer Status Utility	503
To Install	503
To Open	503
Checking the Printer Status	505
Oki LPR Utility	506
How to Install	506
Oki LPR Status Box	507
Additional Information	507