Onkyo HT-S6500 Owner Manual - Page 70

En-70, Case 1 - troubleshooting

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Troubleshooting Case 1: If an error occurs, "Error!! *-**" is displayed on the AV receiver's display. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action. ■ Errors during an update via USB Error Code *-10, *-20 *-14 Others Description The USB device was not detected. Make sure the USB flash memory or USB cable is properly connected to the USB port. If the USB storage device has its own power supply, use it to power the USB device. The firmware file was not found in the root folder of the USB device, or the firmware file is for another model. Retry and download the file on the support page of the web site, following the on-site instructions. If the error persists, please contact Onkyo Support and provide the error code. Retry the update procedure from the beginning. If the error persists, please contact Onkyo Support and provide the error code. Case 2: If an error occurs during the update process, disconnect then reconnect the AC power cord and try again. 2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN http://www.onkyo.com/ The Americas 18 Park Way, Upper Saddle River, N.J. 07458, U.S.A. For Dealer, Service, Order and all other Business Inquiries: Tel: 201-785-2600 Fax: 201-785-2650 Hours:M-F 9am-5pm ET http://www.us.onkyo.com/ For Product Support Team Only: 1-800-229-1687 Hours:M-F 9am-8pm / Sat-Sun 10am-8pm ET http://www.us.onkyo.com/ Europe Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY Tel: +49-8142-4401-0 Fax: +49-8142-4208-213 http://www.eu.onkyo.com/ China, Hong Kong Unit 1033, 10/F, Star House, No 3, Salisbury Road, Tsim Sha Tsui Kowloon, Hong Kong. Tel: 852-2429-3118 Fax: 852-2428-9039 http://www.onkyochina.com Asia, Oceania, Middle East, Africa Please contact an Onkyo distributor referring to Onkyo SUPPORT site. http://www.intl.onkyo.com/support/firmware/index.html The above-mentioned information is subject to change without prior notice. Visit the Onkyo web site for the latest update. En-70 Appendix

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Appendix
En-70
Troubleshooting
Case 1:
If an error occurs, “
Error!! *-**
” is displayed on the AV
receiver’s display. (Alpha-numeric characters on the front
display are denoted by asterisks.) Refer to the following
table and take appropriate action.
■
Errors during an update via USB
Case 2:
If an error occurs during the update process, disconnect
then reconnect the AC power cord and try again.
Error Code
Description
*
-10
,
*
-20
The USB device was not detected. Make sure
the USB flash memory or USB cable is
properly connected to the USB port. If the USB
storage device has its own power supply, use it
to power the USB device.
*
-14
The firmware file was not found in the root
folder of the USB device, or the firmware file is
for another model. Retry and download the file
on the support page of the web site, following
the on-site instructions. If the error persists,
please contact Onkyo Support and provide the
error code.
Others
Retry the update procedure from the beginning.
If the error persists, please contact Onkyo
Support and provide the error code.
China, Hong Kong
Unit 1033, 10/F, Star House, No 3, Salisbury Road, Tsim
Sha Tsui Kowloon, Hong Kong.
Tel: 852-2429-3118
Fax: 852-2428-9039
Asia, Oceania, Middle East, Africa
Please contact an Onkyo distributor referring to Onkyo
SUPPORT site.
Europe
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4208-213
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
The above-mentioned information is subject to change
without prior notice. Visit the Onkyo web site for the latest
update.
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
For Dealer, Service, Order and all other Business Inquiries:
Tel: 201-785-2600
Fax: 201-785-2650
Hours:M-F 9am-5pm ET
For Product Support Team Only:
1-800-229-1687
Hours:M-F 9am-8pm / Sat-Sun 10am-8pm ET