Panasonic KX-TG885SK Operating Manual for KX-TG885SK - Page 87

Answering system

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Useful Information Problem The desired app does not start when you try to start the app using remote voice assist. Cause/solution R In order to use this feature, your cellular phone's voice recognition feature must be ready to use. - iPhone: Make sure Siri is turned on. - Android: In order to use Google Now, make sure your cellular phone is registered to your Google account. R If you have multiple voice recognition features installed in your cellular phone, you may need to set the desired voice recognition feature as the default. If you cannot set the default, delete the other voice recognition features. Answering system Problem The unit does not record new messages. I cannot operate the answering system remotely. Cause/solution R The answering system is turned off. Turn it on (page 69). R The answering system does not answer or record calls from cellular lines. R The message memory is full. Erase unnecessary messages (page 70, 71). R The recording time is set to "Greeting only". Change the setting (page 75). R Your phone service provider's voicemail service may be answering your calls before the unit's answering system can answer your calls. Change the unit's number of rings setting (page 74) to a lower value, or contact your phone service provider. R The answering system will not answer incoming calls while the other devices such as headset or handsets are engaged in a call. R The remote access code is not set. Set the remote access code (page 73). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 73). R The answering system is turned off. Turn it on (page 74). R You cannot operate the answering system when calling a cellular phone paired to the base unit. For assistance, please visit http://shop.panasonic.com/support 87

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Problem
Cause/solution
The desired app does not start
when you try to start the app
using remote voice assist.
R
In order to use this feature, your cellular phone's voice
recognition feature must be ready to use.
–
iPhone: Make sure Siri is turned on.
–
Android: In order to use Google Now, make sure your
cellular phone is registered to your Google account.
R
If you have multiple voice recognition features installed in
your cellular phone, you may need to set the desired
voice recognition feature as the default. If you cannot set
the default, delete the other voice recognition features.
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is turned off. Turn it on (page 69).
R
The answering system does not answer or record calls
from cellular lines.
R
The message memory is full. Erase unnecessary
messages (page 70, 71).
R
The recording time is set to
“
Greeting only
”
. Change
the setting (page 75).
R
Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 74) to a lower value, or contact your phone
service provider.
R
The answering system will not answer incoming calls
while the other devices such as headset or handsets are
engaged in a call.
I cannot operate the answering
system remotely.
R
The remote access code is not set. Set the remote
access code (page 73).
R
You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 73).
R
The answering system is turned off. Turn it on (page 74).
R
You cannot operate the answering system when calling a
cellular phone paired to the base unit.
For assistance, please visit http://shop.panasonic.com/support
87
Useful Information