Panasonic KXFG6550 KXFG6550 User Guide - Page 101

10. Help

99

For assistance, please visit http://www.panasonic.com/consumersupport

10.3 When a function does not work, check here

10.3.1 Initial settings

10.3.2 General

Problem

Cause & Solution

I cannot hear a dial tone.

L

If you used a splitter/coupler to connect the unit, remove the

splitter/coupler and connect the unit to the wall jack directly. If the

unit operates properly, check the splitter/coupler.

L

Disconnect the unit from the telephone line and connect a known

working telephone. If the working telephone operates properly,

contact our service personnel to have the unit repaired. If the

working telephone does not operate properly, contact your

telephone company.

L

The power cord or telephone line cord is not connected. Check the

connections.

L

If you connected the fax machine through a computer modem,

connect the fax machine directly to a telephone line jack.

I cannot make calls.

L

The dialing mode setting may be wrong. Change the setting

(feature #13 on page 79, or feature 051 on page 88).

The unit does not work.

L

Check if the battery is installed correctly (page 18).

L

Check the connections (page 20).

L

Fully charge the battery (page 23).

The unit does not ring.

L

The ringer volume is turned OFF. Adjust it (page 28, 29).

L

If more than one other user is using the handsets and base unit,

the handset/base unit may not ring. Those users will hear incoming

call tones (feature #73 on page 83, feature 13 on page 88 or

feature 0

*

2 on page 90).

Problem

Cause & Solution

The unit displays “

CHECK

PAPER

” even though

paper is inserted.

L

The paper is inserted halfway. Insert it correctly (page 17) and

press

{

START

}

to clear the message.

The other party complains

they only hear a fax tone

and cannot talk.

L

FAX ONLY mode is set. Tell the other party the number is only used

for faxes.

L

Change the receiving mode to TEL mode (page 58), TAM/FAX

mode (page 59) or TAM ONLY mode (page 61).

L

If you use a Distinctive Ring service, make sure you have set the

same ring pattern assigned by the telephone company (page 63).

The

{

REDIAL/PAUSE

}

button does not function

properly.

L

If this button is pressed during dialing, a pause will be inserted. If

pressed immediately after a dial tone is obtained, the last number

dialed will be redialed.

The receiving mode does

not function properly.

L

Distinctive Ring is set (feature #31

*

and feature #31# on page

81).

During programming, I

cannot enter the code or

ID number.

L

All or part of the number is the same as another code or ID.

Change the number:

–

remote operation ID (code): feature #11 on page 79, or feature

063 on page 89,

–

fax activation code: feature #41 on page 82.

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For Best Performance	7
For best performance	7
Expanding Your Phone	8
Expanding your phone	8
Expanding your phone	8
Table of Contents	9
Introduction and Installation	11
Accessories	11
1.2 Accessory information	12
Finding the Controls	12
1.3 Description of base unit buttons	12
1.4 Description of handset buttons	13
1.5 Overview	15
Installation (Base Unit)	16
1.6 Ink film	16
1.7 Paper tray	18
1.8 Recording paper	19
Installation (Handset)	19
1.9 Battery installation	20
1.10 Battery replacement	20
1.11 Belt clip	21
1.12 Headset (optional)	21
Preparation	22
Connections and Setup	22
2.1 Connections	22
2.2 Wall mounting the charger	24
2.3 Battery charge	25
2.4 Selecting the way to use your fax machine	26
2.5 Case 1: To use LINE 1 for business use, and LINE 2 for private use	26
2.6 Case 2: To use LINE 1 for telephones, and LINE 2 for faxes	28
2.7 Turning AUTO ANSWER ON/OFF	29
Help Button	30
2.8 Base unit help function	30
Volume	30
2.9 Adjusting handset volume	30
2.10 Adjusting base unit volume	31
Initial Programming	32
2.11 Dialing mode	32
2.12 Date and time	33
2.13 Your logo	34
2.14 Your fax number	36
Telephone	37
Making and Answering Calls	37
3.1 Making phone calls	37
3.2 Answering phone calls	39
3.3 Using the other line during a conversation	40
Automatic Dialing	40
3.4 Storing names and telephone numbers into the phone book	41
3.5 Making a phone call using the phone book	42
3.6 Editing a stored item	43
3.7 Erasing a stored item	44
3.8 Copying phone book items	44
Caller ID	46
3.9 Caller ID service	46
3.10 Viewing and calling back using caller information	47
3.11 Caller ID number auto edit feature	49
3.12 Erasing caller information	50
3.13 Storing caller information into the phone book	50
Other Features	51
3.14 Intercom	51
3.15 Transferring a call	52
3.16 Conference Calls	53
3.17 Call share	54
3.18 Room monitor feature	55
Fax	56
Sending Faxes	56
4.1 Sending a fax manually	56
4.2 Documents you can send	57
4.3 Sending a fax using the phone book	58
4.4 Broadcast transmission	58
Receiving Faxes	60
4.5 Receiving a fax manually – Auto answer OFF	60
4.6 Receiving a fax automatically – Auto answer ON	61
4.7 Receiving phone calls only – Auto answer ON	63
4.8 Junk fax prohibitor (preventing fax reception from undesired callers)	64
4.9 Storing undesired callers	64
Distinctive Ring	65
Distinctive Ring	65
5.1 Distinctive Ring service from your phone company	65
5.2 Using two or more phone numbers on a single telephone line	65
5.3 Using three or more phone numbers on a single telephone line	65
5.4 Programming the ring pattern assigned for fax	66
Copy	67
Copying	67
6.1 Making a copy	67
Answering Machine	69
Greeting	69
7.1 Recording your greeting message	69
Incoming Messages	70
7.2 Listening to recorded messages using the base unit	70
7.3 Listening to recorded messages using the handset (Remote operation)	72
Memo Message	74
7.4 Leaving a message for others or yourself	74
Remote Operation	75
7.5 Operating from a remote location	75
Programmable Features	78
Features (Base Unit)	78
8.1 Base unit programming	78
8.2 Direct command chart for base unit	78
8.3 Basic features	81
8.4 Advanced features	82
Features (Handset)	87
8.5 Handset programming	87
8.6 Direct command chart for handset	87
8.7 Programming features	90
Option	94
Handset Registration	94
9.1 Canceling the handset registration	94
9.2 Re-registering the handset	94
Help	96
Error Messages	96
10.1 Error messages – Reports	96
10.2 Error messages – Display	97
Troubleshooting	101
10.3 When a function does not work, check here	101
Jams	109
10.4 Recording paper jams	109
10.5 Document jams – sending	111
Cleaning	112
10.6 Document feeder/scanner glass cleaning	112
10.7 Thermal head cleaning	113
General Information	115
Printed Reports	115
11.1 Reference lists and reports (Base unit only)	115
Specifications	116
11.2 Technical data about this product	116
FCC and Other Information	118
11.3 FCC and Other Information	118
Limited Warranty	120
11.4 Limited Warranty	120
Customer Services	122

Panasonic KXFG6550 KXFG6550 User Guide - Page 101

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

Page 101 highlights

Panasonic KXFG6550 KXFG6550 User Guide - Page 101

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

Page 101 highlights

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General